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The Computer May Stop Responding During the Shutdown Process When You Use the Sysprep ToolArticle ID: 288977 - View products that this article applies to. This article was previously published under Q288977 SYMPTOMS
When you use the Microsoft System Preparation (Sysprep) tool to create a disk image, the computer may stop responding during the shutdown process.
RESOLUTION
To resolve this behavior, you must install Sysprep version 1.1. This version supports the use of an additional switch, /forceshutdown. To download Sysprep 1.1, refer to either of the following Microsoft Web sites: http://technet.microsoft.com/en-us/windowsserver/2000/bb735 341.aspx
(http://technet.microsoft.com/en-us/windowsserver/2000/bb735341.aspx)
http://www.microsoft.com/downloads/details.aspx?familyid=0C4BFB06-2824-4D2B-ABC1-0E2223133AFB
When you have installed Sysprep 1.1, locate the Sysprep.exe file, and then use the sysprep.exe /forceshutdown command.
(http://www.microsoft.com/downloads/details.aspx?familyid=0C4BFB06-2824-4D2B-ABC1-0E2223133AFB)
MORE INFORMATIONFor additional information, click the article number below
to view the article in the Microsoft Knowledge Base:
259144
The /forceshutdown switch is only available with Sysprep 1.1.
(http://support.microsoft.com/kb/259144/EN-US/
)
Computer May Hang After Using Sysprep on ACPI-Enabled Computer
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