"Stop error code 0x000000C2 (BAD_POOL_CALLER)" error message on print server

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Article ID: 289265 - View products that this article applies to.
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SYMPTOMS

A Windows 2000-based print server may randomly stop responding (hang) with a "Stop" error message on a blue screen. The stop code is 0xC2, and the first parameter is always 0x00000007. When this occurs, you may not be able to log on until you restart the computer several times and receive several "Stop" error messages. When you finally log on to the computer, the system event log on the server contains many printing-related error messages.

The following example shows the parameters of a sample Stop error message:
0xC2 (0x00000007,0x00000b86,0xa21fb2c0,0xa21fb2c8)

CAUSE

This problem may occur if you try to free a pool that was already freed.

RESOLUTION

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name
   --------------------------------------------------------
   19-Feb-2001  23:27  5.0.2195.3080    222,480  Gdi32.dll
   19-Feb-2001  23:27  5.0.2195.3055    379,152  User32.dll
   19-Feb-2001  23:20  5.0.2195.3274  1,641,392  Win32k.sys
   19-Feb-2001  23:27  5.0.2195.3071    243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in Microsoft Windows 2000 Service Pack 1.

Properties

Article ID: 289265 - Last Review: March 4, 2014 - Revision: 2.0
APPLIES TO
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Server
Keywords: 
kbnosurvey kbarchive kbautohotfix kbhotfixserver kbqfe kbbug kbshell kbwin2000sp3fix KB289265

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