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Sound Card with Aureal 8820 Chipset May Hang Windows XP
Article ID: 311228 - View products that this article applies to.
This article was previously published under Q311228
When you run Windows XP on a computer with a sound card that is based on the Aureal 8820 chipset, your computer may stop responding (hang), forcing you to restart the computer. This is most likely to occur when you log on if you have a sound event associated with logging on, or if you right-click on an item to see a context menu and you are using the new Windows XP theme.
NOTE: If the computer does not stop responding, you may hear a short burst of sound, and then lose all sound.
This issue is caused by a problem with the Aureal sound card driver that causes the driver to loop tightly in the system kernel.
To resolve this issue, check the Microsoft Windows Update Web site for an updated driver for the Aureal sound card. To visit the Windows Update Web site, click Start, click All Programs, and then click Windows Update. Or, visit the Windows Update Web site at:
To work around this issue until an updated driver is available, disable your sound card: