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Computer Seems to Stop Responding Before the Desktop Is Displayed
Article ID: 320560 - View products that this article applies to.
This article was previously published under Q320560
When you start a Windows XP-based computer, the computer may seem to stop responding (hang) before the desktop is displayed.
If you press CTRL+ALT+DEL, the Windows Security dialog box appears; therefore, the computer has not actually stopped responding.
This may occur if Sulfnbk.exe remains on the computer when you upgrade to Windows XP. Sulfnbk.exe is a Windows utility that is used to restore long file names. This utility is not included in Windows XP, Microsoft Windows 2000, or Microsoft Windows NT.
To resolve this behavior, follow these steps:
Sulfnbk.exe is not used by Windows XP and is not needed.
For additional information about the Sulfnbk.exe program, click the article number below to view the article in the Microsoft Knowledge Base:
301316For additional information about long file names, click the article number below to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/301316/EN-US/ )Description of Sulfnbk.exe and How to Replace the Program File
142982For information about the virus hoax about the Sulfnbk.exe file, visit the following Symantec Web site:
(http://support.microsoft.com/kb/142982/EN-US/ )How Windows Generates 8.3 File Names from Long File Names
http://www.symantec.com/avcenter/venc/data/sulfnbk.exe.warning.htmlMicrosoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.