East asian Language characters in the Subject line of a Microsoft Outlook e-mail message may appear as question marks when the e-mail message is received. This problem may occur with any characters from a double-byte character set (DBCS).
The Subject line in Outlook relies on the character set
defined by the operating system on the client computer. To display Japanese
characters in the Subject line of an e-mail message, your operating system must
support Japanese.
NOTE: Windows 2000 and Windows XP are currently the only
English-language Microsoft operating systems that support double-byte character
sets. Outlook cannot display Japanese or Chinese characters in the Subject line of an Outlook e-mail
message on the English-language versions of Microsoft Windows 95 or Microsoft
Windows 98 operating system.
To display Japanese or Chinese characters in the Subject line of Outlook e-mail
messages, install the appropriate language support files on Windows 2000 or
Windows XP, and then set Japanese or Chinese as the default language for the operating
system of the client computer. To install the Japanese or Chinese language support files
and set Japanese or Chinese as the default language, use one of the following methods.
How to Enable Japanese Support In Windows 2000
Click Start, point to
Settings, and then click Control
Panel.
Double-click the Regional Options
icon.
In the Regional Options dialog box, click
to select the Japanese check box.
Click the Set default button.
In the Select System Local dialog box,
click Japanese, and then click OK.
In the Regional Options dialog box, click
Apply.
When you receive the following message, click
Yes:
Required files are already
installed on your hard disk. Setup can use these existing files, or Setup can
recopy them from your original Windows CD-ROM or from a network
share.
Would you like to skip the file copying and use the existing
files? (If you click No, you will be prompted to insert your Windows CD-ROM or
to supply a different location where the files can be
found.)
When you are prompted to restart your computer, click
Yes.
How to Enable Japanese Support In Windows XP
Click Start, point to
Settings, and then click Control
Panel.
Double-click the Regional and Language
Options icon.
On the Languages tab, click to select the
Install files for East Asian languages check box.
When you receive the following message, click
OK:
You chose to install the Chinese,
Japanese, and Korean language files. This will require 230 MB or more of
available disk space. The files will be installed after you click OK or Apply
on the Regional and Language Options dialog box.
On the Advanced tab, click
Japanese under the Language for non-Unicode
programs section.
Click to select the Apply all settings to the
current user account and to the default user profile check
box.
When you receive the following message, click
OK:
You chose to apply these settings
to the default user profile. These changes will affect the logon screen and all
new user accounts. Some system services may require you to restart your
computer before the changes will take effect.
In the Regional and Language Options
dialog box, click Apply.
When you receive the following message, click
Yes:
The required files are already
installed on your hard disk. Setup can use these files, or Setup can recopy
them from your original Windows CD-ROM or from a network share.
Would
you like to skip the file copying and use the existing files? (If you click No,
you will be prompted to insert your Windows CD-ROM or to supply a different
location where the files can be found.)
Click Yes when you are prompted to restart
your computer.
How to Enable Chinese Support In Windows XP/Windows 2003
Click Start, point to Settings, and then click Control Panel.
Double-click the Regional and Language Options icon.
On the Languages tab, click to select the Install files for East Asian languages check box.
When you receive the following message, click OK:
You chose to install the Chinese, Japanese, and Korean language files. This will require 230 MB or more of available disk space. The files will be installed after you click OK or Apply on the Regional and Language Options dialog box.
On the Advanced tab, click Chinese under the Language for non-Unicode programs section.
Click to select the Apply all settings to the current user account and to the default user profile check box.
When you receive the following message, click OK:
You chose to apply these settings to the default user profile. These changes will affect the logon screen and all new user accounts. Some system services may require you to restart your computer before the changes will take effect.
In the Regional and Language Options dialog box, click Apply.
When you receive the following message, click Yes:
The required files are already installed on your hard disk. Setup can use these files, or Setup can recopy them from your original Windows CD-ROM or from a network share.
Would you like to skip the file copying and use the existing files? (If you click No, you will be prompted to insert your Windows CD-ROM or to supply a different location where the files can be found.)
Click Yes when you are prompted to restart your computer.
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