Select the product you need help with

XADM: Exchange 2000 Server Information Store Stops Responding and Event IDs 10002 and 103 Are Logged

Article ID: 813057 - View products that this article applies to.

SYMPTOMS

The Microsoft Exchange 2000 Server information store periodically stops responding (hangs) or has very slow performance, and one of the following problems may occur:

The following error is logged in the application log on the Exchange 2000 computer:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10002
Date: Date
Time: Time
User: NT AUTHORITY\SYSTEM
Computer: ComputerName
Description: Access denied attempting to launch a DCOM Server.
The following error is logged in the application log on the Exchange 2000 computer:
Event Type: Error
Event Source: EXOLEDB
Event Category: Events
Event ID: 103
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description: Microsoft Exchange OLEDB was unable to initialize the event binding.
You may receive the following error on the Web Distributed Authoring and Versioning (WebDAV) client:
HTTP 500 Error

Back to the top | Give Feedback

To resolve this problem, obtain the September 2003 Exchange 2000 Server Post-Service Pack 3 (SP3) Rollup. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824282

(http://support.microsoft.com/kb/824282/ )

September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup

Hotfix Information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378

(http://support.microsoft.com/kb/301378/ )

How to Obtain the Latest Exchange 2000 Server Service Pack

File Information

Component: STORE

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
04-Jun-2003  00:46  6.0.6472.0      3,915,776  Cdoex.dll        
04-Jun-2003  00:40  6.0.6472.0        827,392  Davex.dll        
04-Jun-2003  00:38  6.0.6472.0        577,536  Dsaccess.dll     
03-Jun-2003  23:47  6.0.6472.0        184,320  Dscmsg.dll       
04-Jun-2003  00:46  6.0.6472.0      3,575,808  Excdo.dll        
04-Jun-2003  00:38  6.0.6472.0        258,048  Exmime.dll       
04-Jun-2003  00:40  6.0.6472.0      2,138,112  Exoledb.dll      
04-Jun-2003  00:36  6.0.6472.0         81,920  Exosal.dll       
04-Jun-2003  00:40  6.0.6472.0        307,200  Exprox.dll       
03-Jun-2003  23:39  6.0.6472.0         49,152  Mdbevent.dll     
04-Jun-2003  00:08  6.0.6472.0      2,285,568  Mdbmsg.dll       
03-Jun-2003  23:41  6.0.6472.0         32,768  Mdbrole.dll      
04-Jun-2003  00:38  6.0.6472.0         24,576  Mdbtask.dll      
04-Jun-2003  00:37  6.0.6472.0      4,648,960  Store.exe

Back to the top | Give Feedback