Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
"Message Number 32777" Error Message When You Try to Activate Windows Server 2003 Over the Internet
Article ID: 816897 - View products that this article applies to.
When you try to activate Windows Server 2003 over the Internet, Windows Product Activation may be unsuccessful and you may experience the following issues:
This issue occurs if both of the following conditions are true:
To work around this issue, use one of the following methods.
Note The following methods are listed in the order of the most preferred to least preferred, with the most preferred method appearing first.
Method 1: Do Not Use Basic AuthenticationAvoid using Basic Authentication on the proxy server. If you must use Basic Authentication, exclude the URLs for the certificate revocation lists (CRLs) from the requirement for basic authentication. To do this, configure the following list of CRLs to be unauthenticated on the proxy server:
Method 2: Activate by Using the TelephoneIf you receive the error message described in the "Symptoms" section of this article when you try to activate Windows, click the Telephone button in the Activate Windows Wizard to activate Windows over the telephone.
Method 3: Turn Off Certificate Revocation in Internet ExplorerTurn off certificate revocation in Internet Explorer to permit Windows activation to succeed. To do so, follow these steps.
Note Microsoft recommends that you do not turn off certificate revocation in Internet Explorer.
Because other issues may generate error message number 32777, you can view the Setuplog.txt file to determine whether the issue described in this article is the cause of this error. Status code 407 typically indicates the occurrence of the issue described in this article. The following is an example of Status code 407 as it appears in a Setuplog.txt file:
03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,4423,,DISPID_EXTERNAL_CONNECTEDTOINTERNETEx 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobcomm\connmgr.cpp,1560,,tries to connect to the WPA HTTP server 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobcomm\connmgr.cpp,2170,,Disabled RAS Autodial for current logon session 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobcomm\connmgr.cpp,1480,,HTTP status code from WPA HTTP server 407 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobcomm\connmgr.cpp,2184,,Restore value of RAS Autodial for current logon session 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobcomm\connmgr.cpp,1657,,could connect to WPA HTTP server 03/03/2003 09:37:51,OOBE Trace,0,,GetPreferredConnection: null 03/03/2003 09:37:51,OOBE Trace,0,,UseModem: false 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,3049,,DISPID_EXTERNAL_CONNECT 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,3054,,DISPID_EXTERNAL_RECONNECT 03/03/2003 09:37:51,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,4500,,DISPID_EXTERNAL_ACTIVATE 03/03/2003 09:37:52,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,6979,,Waiting for response from m_pLicenseAgent->AsyncProcessHandshakeRequest() 03/03/2003 09:37:52,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,5724,,m_pLicenseAgent->AsyncProcessHandshakeRequest() failed. Error = 32777 03/03/2003 09:37:52,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,311,,Windows Product Activation error. 03/03/2003 09:37:52,d:\dnsrv\base\ntsetup\oobe\msobmain\msobmain.cpp,313,,ReturnActivationStatus: Status = 7, Detail = 32777 03/03/2003 09:37:52,OOBE Trace,0,,Activation failed. Error = 7
Article ID: 816897 - Last Review: December 3, 2007 - Revision: 4.5