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Office files are slow to open, close, save, or print from a network serverArticle ID: 821246 - View products that this article applies to. SYMPTOMSYou may experience an excessive delay when you open, save,
close, delete, or print Microsoft Office documents through a network
share. CAUSEThis behavior may occur if there is a conflict between
McAfee NetShield 4.5 or Computer Associates Inoculan and the ArcServe Open File
Agent. RESOLUTIONTo resolve this behavior, obtain the Backup Agent for Open
Files hotfix from Computer Associates. For more information about how to do
this, visit the following Computer Associates Web site: http://ca.com/support Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
guarantee the accuracy of this third-party contact information.
(http://ca.com/support)
This hotfix from Computer Associates replaces the Ofant.sys file version 7.0.0.568 with the new version of the file. The new version of the file has the following version number: 10.0.0.844. You must restart the server after you apply the hotfix. MORE INFORMATION For additional information,
click the following article number to view the article in the Microsoft
Knowledge Base: 822219
(http://support.microsoft.com/kb/822219/
)
You Experience Slow File Server Performance and Delays Occur When You Work With Files That Are Located on a File Server
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Properties | Article Translations
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