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Spooler Failure Causes High CPU Usage in the Winlogon.exe and Spoolsv.exe Processes on a Windows 2000 Terminal Server
Article ID: 822834 - View products that this article applies to.
NoticeThis article applies to Windows 2000. Support for Windows 2000 ends on July 13, 2010. The Windows 2000 End-of-Support Solution Center
(http://support.microsoft.com/?scid=http%3a%2f%2fsupport.microsoft.com%2fwin2000)is a starting point for planning your migration strategy from Windows 2000. For more information see the Microsoft Support Lifecycle Policy
When you monitor the CPU usage of a Windows 2000-based Terminal server (a server that has Terminal Server enabled) that supports users who print from Terminal Services sessions, you notice that the server is experiencing high CPU load in the Winlogon.exe and Spoolsv.exe processes.
This problem occurs when the print spooler stops responding on the Terminal server. A spooler failure can be identified by information in the application event log or in the Drwtsn32.log on the Terminal server. The log indicates that the Spoolsv.exe process has terminated unexpectedly.
Note The Drwtsn32.log file path is drive:\Documents and Settings\All Users\Documents\DrWatson\Drwtsn32.log.
Hotfix InformationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
File InformationThe English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 11-Jun-2003 18:16 5.0.2195.6748 124,688 Adsldp.dll 11-Jun-2003 18:16 5.0.2195.6748 132,368 Adsldpc.dll 11-Jun-2003 18:16 5.0.2195.6748 63,760 Adsmsext.dll 11-Jun-2003 18:16 5.0.2195.6743 381,200 Advapi32.dll 06-Jun-2003 17:53 5.0.2195.6753 69,392 Browser.dll 11-Jun-2003 18:16 5.0.2195.6680 134,928 Dnsapi.dll 11-Jun-2003 18:16 5.0.2195.6663 92,432 Dnsrslvr.dll 11-Jun-2003 18:16 5.0.2195.6753 47,376 Eventlog.dll 11-Jun-2003 18:16 5.0.2195.6747 148,240 Kdcsvc.dll 20-May-2003 16:49 5.0.2195.6747 205,072 Kerberos.dll 26-Mar-2003 19:37 5.0.2195.6695 71,888 Ksecdd.sys 28-May-2003 18:39 5.0.2195.6749 509,712 Lsasrv.dll 28-May-2003 18:39 5.0.2195.6749 33,552 Lsass.exe 04-Apr-2003 22:12 5.0.2195.6680 117,520 Msv1_0.dll 11-Jun-2003 18:16 5.0.2195.6601 311,568 Netapi32.dll 11-Jun-2003 18:16 5.0.2195.6695 371,984 Netlogon.dll 11-Jun-2003 18:16 5.0.2195.6697 1,040,144 Ntdsa.dll 11-Jun-2003 18:16 5.0.2195.6745 66,320 Ntprint.dll 11-Jun-2003 18:16 5.0.2195.6692 994,064 Ole32.dll 11-Jun-2003 18:16 5.0.2195.6745 381,712 Printui.dll 11-Jun-2003 18:16 5.0.2195.6753 432,400 Rpcrt4.dll 11-Jun-2003 18:16 5.0.2195.6702 187,664 Rpcss.dll 11-Jun-2003 18:16 5.0.2195.6742 392,464 Samsrv.dll 11-Jun-2003 18:16 5.0.2195.6737 131,344 Scecli.dll 11-Jun-2003 18:16 5.0.2195.6737 306,448 Scesrv.dll 29-May-2003 21:22 5.0.2195.6748 4,576,256 Sp3res.dll 11-Jun-2003 18:16 5.0.2195.6601 51,472 W32time.dll 16-Aug-2002 11:32 5.0.2195.6601 57,104 W32tm.exe 11-Jun-2003 18:16 5.0.2195.6741 126,224 Wldap32.dll 11-Jun-2003 18:16 5.0.2195.6754 57,104 Wlnotify.dll
Note Because of file dependencies, this update requires Windows 2000 Service Pack 4 (SP4).
For additional information about how to obtain Windows 2000 SP4, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
This problem can be prevented if you determine the cause of the spooler instability and eliminate it. To do this, use the process of elimination: Remove third-party printer drivers, remove port monitors, or investigate the contents of the User.dmp file that is produced at the time of the spooler failure.
Note The default User.dmp file path is drive:\Documents and Settings\All Users\Documents\DrWatson.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/816915/EN-US/ )New Naming Schema for Microsoft Windows Hotfix Packages