Article ID: 828371 - View products that this article applies to.
When you install Microsoft Systems Management Server (SMS) 2003 client agents on a Microsoft Windows 2000, Windows XP, or Windows Server 2003-based client computer, the status for some of the agents may change to Install Pending after you restart the SMS Client service or after the Client Component Installation Manager (CCIM) cycle is complete. Additionally, the following information may appear in the Windows\MS\SMS\Logs\Clisvc.log file:
You experience this behavior with the following client agents:
"C:\WINNT\MS\SMS\clicomp\SWDist32\bin\ODPUSR32.exe " - Error : 1314 *** WNet User Groups Offer Data Provider - Error launching (#0x3EB) !!!WARNING: Problem starting App (1003). Doing App Verify.
This issue occurs if both the following conditions are true:
To resolve this issue, upgrade the SMS client computers to the SMS 2003 Advanced Client. The issue described in this article does not occur with the Advanced Client because the Advanced Client uses a different security model than the Legacy Client. The Advanced Client runs in the context of the Local System account. Therefore, it does not require additional user accounts or permissions.
To work around this issue, add the correct security rights to the domain security policy for the SMSCliSvcAcct& account. To do so, follow these steps:
Error code 1314 that appears in the Clisvc.log corresponds to the following error message:
For additional information about a related issue in SMS 2.0, click the following article number to view the article in the Microsoft Knowledge Base:
A required privilege is not held by the client.
(http://support.microsoft.com/kb/295771/ )SMS: A "Restricted Group" Policy May Prevent SMS Clients from Being Installed