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Windows Installer programs do not run on Legacy clients when you use “Run with administrative rights”
Article ID: 836882 - View products that this article applies to.
Microsoft Windows Installer programs (.msi files) may fail during execution when run as an Systems Management Server (SMS) advertisement on a SMS 2003 Legacy client.
This problem occurs when all the following conditions are true:
In this scenario, the client cannot load the SMSCliToknLocalAcct& account profile, and the program fails during installation because the program is executed by a local account that does not have a user profile associated with it.
If the program is executed with verbose logging enabled, the Windows Installer program will typically log error messages 1631 and 2755 in the MSI log that is produced during the installation attempt. Additionally, you may see errors that are similar to the following:
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 25-Dec-2003 10:05 2.50.2726.113 525,609 Apasetup.exe 25-Dec-2003 10:05 67 Compversmsapm32.ini 06-Aug-2000 09:51 2000.80.194.0 274,489 Ntwdblib.dll 23-Feb-2003 10:05 2.0.1493.5011 855,312 Preinst.exe 25-Dec-2003 10:05 2.50.2726.113 110,592 Progrm32.dll
Hotfix installation information
To install this hotfix, follow these steps:
If you can set the SMS 2003 advertised program to run with either the Whether or not a user is logged on option or the Only when no user is logged on option, you can use the Use Software Installation Account option with the Run with administrative rights option.
When you select the Use Software Installation Account option, the SMSCliToknLocalAcct& account is not used to run the program, and the Windows Installer program installs successfully. Additionally, the Software Installation Account can be used with the Run with user’s rights option, and does not use the SMSCliToknLocalAcct& account.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates