Services may stop abruptly when you shut down or restart a Windows Small Business Server 2003-based computer

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Article ID: 839262 - View products that this article applies to.
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Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
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SYMPTOMS

When you shut down or restart a Microsoft Windows Small Business Server 2003-based computer, services that run on the computer may immediately stop before the services can shut down correctly. Sometimes, the abrupt termination of these services may cause data loss.

CAUSE

This issue occurs because the Windows Small Business Server 2003 Setup program incorrectly changes the WaitToKillServiceTimeout registry value to a REG_DWORD type. This value is supposed to be a REG_SZ type. Therefore, the system interprets the WaitToKillServiceTimeout value as a 0-millisecond time-out, and immediately terminates services that are running.

RESOLUTION


To resolve this issue, you must delete the WaitToKillServiceTimeout registry value and then re-create the WaitToKillServiceTimeout value as a REG_SZ type. To do so, follow these steps.

Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  3. Right-click the WaitToKillServiceTimeout value, click Delete, and then click Yes to confirm the removal of the registry value.
  4. In the left pane of Registry Editor, right-click Control, point to New, and then click String Value.
  5. Create the following registry value:
    • Value name: WaitToKillServiceTimeout
    • Value type: REG_SZ
    • Value data: 120000
  6. Quit Registry Editor, and then restart the computer.

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section of this article.

Properties

Article ID: 839262 - Last Review: December 3, 2007 - Revision: 1.2
APPLIES TO
  • Microsoft Windows Small Business Server 2003 Premium Edition
  • Microsoft Windows Small Business Server 2003 Standard Edition
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