Article ID: 839945 - View products that this article applies to.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/256986/ )Description of the Microsoft Windows registry
If Microsoft Office programs do not appear in the Journal Options dialog box in Microsoft Outlook, you can either re-create the Journal registry key or change the path of the Journal log files in the registry to resolve this problem.
When you try to turn on journaling in Microsoft Outlook 2002 or in Microsoft Office Outlook 2007, Microsoft Office XP programs or 2007 Microsoft Office system items (programs) may not appear in the Also record files from area of the Journal Options dialog box.
Note To see this dialog box in Outlook, click Options on the Tools menu, click Preferences, and then click Journal Options.
This problem may occur if the path of the journal files (the Offitems.log and the Outitems.log files) is not correct or is inaccessible.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, use one of the following methods.
Method 1: Re-create the Journal registry keyIf you delete the Journal registry key and then restart Outlook 2002, the Journal registry key, together with the Item Log File and Outlook Item Log File values, is re-created.
To delete the Journal registry key, follow these steps:
Method 2: Modify both the Item Log File and the Outlook Item Log File valuesYou can change the path that is in the Item Log File or the Outlook Item Log File values in the Journal registry key to a valid log file and an accessible path in the operating system structure. To do this, follow these steps: