Media file does not play, you receive an error message, or a blank box appears on the slide where you inserted the media file when your Microsoft PowerPoint presentation contains a media file

Article ID: 841022 - View products that this article applies to.
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SYMPTOMS

When your Microsoft PowerPoint presentation contains a media file, such as an .mp3, an .mpeg, or an .avi file, you may experience one or more of the following symptoms:
  • The media file may not play.
  • When you try to insert the media file, you receive the following error message:
    Error: MMSYTEM264: "Not enough memory"
  • The media file plays as expected, but a blank box appears on the slide where you inserted the media file.
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CAUSE

This problem may occur if the media files path or the file name is longer than 128 characters.
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WORKAROUND

To work around this problem, use one or both of the following methods:
  • Move the media file to a higher-level folder, or rename the media file to a shorter file name so that the whole path and file name is not longer than 128 characters.
  • Move the media file to a higher-level folder so that the whole path and the whole file name of the media file is not longer than 128 characters.
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Properties

Article ID: 841022 - Last Review: September 12, 2011 - Revision: 4.0
APPLIES TO
  • Microsoft Office PowerPoint 2007
  • Microsoft Office PowerPoint 2003
  • Microsoft PowerPoint 2002 Standard Edition
  • Microsoft PowerPoint 2000 Standard Edition
Keywords: 
kberrmsg kbprb KB841022
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