A network name resource does not come online in a Windows Server 2003 server cluster

Article translations Article translations
Article ID: 886652 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

On a server cluster that is running Microsoft Windows Server 2003, you experience both the following symptoms:
  • A network name resource does not come online.
  • Both the following events appear in the System log in Event Viewer:
    Type: Error
    Source: Cluster Service Clussvc 
    Event ID: 1146
    Description: The cluster resource monitor died unexpectedly, an attempt will be made to restart it.
    
    Type: Error
    Source: Cluster Service Clussvc
    Event ID: 1069
    Description: Cluster resource'Network Name' in Resource Group 'GroupName' failed.
    
Additionally, the following error is logged in the Cluster.log:
WARN Network Name Enterprise Network Name: Failed to obtain IDirectoryObject pointer to computer account ServerName, status 80005000
This logged message provides information about the resource and network name that causes the failure.

CAUSE

This problem occurs if the following conditions are true:
  • You have a network name resource with Kerberos enabled.
  • This name of the computer object that corresponds to the Kerberos-enabled network name resource of the cluster is located in an organizational unit that has a forward slash character in its name.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   06-Oct-2004  21:27  5.2.3790.221      450,560  Clusres.dll      



Windows Server 2003, 64-Bit Edition
   Date         Time   Version            Size    File name        Platform
   ------------------------------------------------------------------------
   06-Oct-2004  21:29  5.2.3790.221    1,074,176  Clusres.dll      IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how to deploy Cluster Services in Windows Server 2003, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/C14FD478-397A-47EB-AE15-0BE4C5A322E01033.mspx
For additional information about the Cluster network name resource, click the following article number to view the article in the Microsoft Knowledge Base:
302389 Description of the properties of the Cluster network name resource in Windows Server 2003
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 886652 - Last Review: July 24, 2007 - Revision: 3.7
APPLIES TO
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbwinserv2003presp1fix kbbug kbfix kbtshoot kbprb KB886652

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com