A Windows Vista-based or Windows Server 2008-based client computer may stop responding when you try to log on to a domain if roaming profiles, folder redirection, and the offline folder feature are enabled

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Article ID: 949552 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario that occurs in a domain environment:
  • You configure the users in the domain to use roaming profiles.
  • The folder redirection feature is enabled in the domain.
  • The offline folder feature is enabled on the network share on which the users' roaming profiles and the redirected folders are located.
  • The values of all registry entries under the following registry subkeys have been set to the path of the network share:
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
In this scenario, when you try to log on to the domain from a Windows Vista-based client computer or from a Windows Server 2008-based client computer, the computer may stop responding.

CAUSE

This issue occurs because of an error in the Client Side Caching (CSC) driver.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

Prerequisites

To apply this hotfix, the computer must run one of the following:
  • Windows Vista
  • Windows Vista SP1
  • Windows Server 2008

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6000.20xxx Windows RTM LDR
    6.0.6001.22xxx Windows Vista SP1 and Windows Server 2008 SP1 SP1 LDR
  • Service Pack 1 is integrated into Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6000.20880348,67223-Jul-200800:45x86
Cscmig.dll6.0.6000.20880105,98423-Jul-200803:16x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02123-Jul-200802:53Not Applicable
Csc.sys6.0.6001.22227352,25623-Jul-200800:48x86
Cscmig.dll6.0.6001.22227106,49623-Jul-200803:12x86
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05023-Jul-200802:51Not Applicable
Rdbss.sys6.0.6000.20880222,72023-Jul-200800:44x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6000.20880457,21623-Jul-200800:56x64
Cscmig.dll6.0.6000.20880134,14423-Jul-200803:24x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,02123-Jul-200802:59Not Applicable
Csc.sys6.0.6001.22227461,82423-Jul-200801:19x64
Cscmig.dll6.0.6001.22227134,65623-Jul-200803:46x64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05023-Jul-200803:32Not Applicable
Rdbss.sys6.0.6000.20880288,76823-Jul-200800:56x64
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Csc.sys6.0.6001.222271,018,88023-Jul-200800:52IA-64
Cscmig.dll6.0.6001.22227285,18423-Jul-200803:23IA-64
Microsoft-windows-offlinefiles-core-ppdlic.xrm-msNot Applicable3,05023-Jul-200803:03Not Applicable

WORKAROUND

To work around this issue, disable the offline folder on the network share.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008 and for Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File namePackage_1_for_kb949552~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,932
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_2_for_kb949552~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,770
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_3_for_kb949552~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,778
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_4_for_kb949552~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,770
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_5_for_kb949552~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,773
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_client_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,899
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,367
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_client~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,713
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,405
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_server~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,431
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_winpe_0~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,420
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_winpe~31bf3856ad364e35~x86~~6.0.1.0.mum
File versionNot Applicable
File size1,424
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameX86_1ded9d19c06e4c011dec747fbfad9193_31bf3856ad364e35_6.0.6000.20880_none_a0379a7410a84d8e.manifest
File versionNot Applicable
File size705
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameX86_83796cd053cc9f7aac216f4cc9d96d5b_31bf3856ad364e35_6.0.6001.22227_none_08e6883b66e277b2.manifest
File versionNot Applicable
File size705
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameX86_b13427dd258e6242dca667b3d99b8128_31bf3856ad364e35_6.0.6000.20880_none_564564cc9a568609.manifest
File versionNot Applicable
File size693
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20880_none_9c952992781f359e.manifest
File versionNot Applicable
File size14,337
Date (UTC)23-Jul-2008
Time (UTC)04:03
File nameX86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22227_none_9ec349c6750ed04a.manifest
File versionNot Applicable
File size16,070
Date (UTC)23-Jul-2008
Time (UTC)04:20
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20880_none_5821b8777da15b1c.manifest
File versionNot Applicable
File size6,856
Date (UTC)23-Jul-2008
Time (UTC)04:15
Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameAmd64_1fe0d3b75f1591b4780df23b11ab500f_31bf3856ad364e35_6.0.6000.20880_none_1bb0f5d6283a6528.manifest
File versionNot Applicable
File size709
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameAmd64_95d0028472232f19d5d47d123f9911d5_31bf3856ad364e35_6.0.6001.22227_none_50fd7f1388ee00f6.manifest
File versionNot Applicable
File size709
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameAmd64_be7abdd086b984cd370f303248c40cb5_31bf3856ad364e35_6.0.6000.20880_none_556d031194099625.manifest
File versionNot Applicable
File size697
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6000.20880_none_f8b3c516307ca6d4.manifest
File versionNot Applicable
File size14,365
Date (UTC)23-Jul-2008
Time (UTC)04:16
File nameAmd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22227_none_fae1e54a2d6c4180.manifest
File versionNot Applicable
File size16,098
Date (UTC)23-Jul-2008
Time (UTC)05:27
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.0.6000.20880_none_b44053fb35fecc52.manifest
File versionNot Applicable
File size7,113
Date (UTC)23-Jul-2008
Time (UTC)04:20
File namePackage_1_for_kb949552~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,944
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_2_for_kb949552~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,780
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_3_for_kb949552~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,788
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_4_for_kb949552~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,780
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_5_for_kb949552~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,783
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_client_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,911
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,375
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_client~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,723
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,413
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_server~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,439
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_winpe_0~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,428
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_winpe~31bf3856ad364e35~amd64~~6.0.1.0.mum
File versionNot Applicable
File size1,432
Date (UTC)23-Jul-2008
Time (UTC)20:01
Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_6e1f567b54f4682dc412a411d2f73e12_31bf3856ad364e35_6.0.6001.22227_none_c766b9bf6ede984f.manifest
File versionNot Applicable
File size707
Date (UTC)23-Jul-2008
Time (UTC)20:01
File nameIa64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.0.6001.22227_none_9ec4edbc750cd946.manifest
File versionNot Applicable
File size16,084
Date (UTC)23-Jul-2008
Time (UTC)04:45
File namePackage_1_for_kb949552~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,775
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,409
Date (UTC)23-Jul-2008
Time (UTC)20:01
File namePackage_for_kb949552_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)23-Jul-2008
Time (UTC)20:01

Properties

Article ID: 949552 - Last Review: October 8, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Standard
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Ultimate
Keywords: 
kbautohotfix kbexpertiseadvanced kbfix kbqfe KB949552

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