Error message when you open Windows Media Center TV Pack and tune to a channel that is listed in the Electronic Program Guide: "No TV Signal"

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Article ID: 955485 - View products that this article applies to.

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SYMPTOMS

When you open the Microsoft Windows Media Center TV Pack and tune to a channel that is listed in the Electronic Program Guide (EPG), you may receive one of the following error messages:

Error Message 1
No TV Signal
Error Message 2
There is currently no TV signal detected for this channel. The channel may be temporarily off-the-air, or you may need to adjust or reconnect your TV antenna.

RESOLUTION

The Windows Media Center TV Pack has an "Auto Select" option which removes channels that have a weak signal from the EPG. To run the "Auto Select" option to check the list of available channels and to evaluate the signal strength for each channel, follow these steps:
  1. Start Windows Media Center.
  2. In the Start window, scroll to Tasks, click Settings, and then click TV.
  3. Click Guide.
  4. Click Edit Channels.
  5. Click Auto Select.
The "Auto Select" option tests each channel. Based on whether a strong or a weak signal is found, the "Auto Select" option puts a check mark in the box next to the channel. As soon as the detection process is complete, you have to click the "Save" option to save the newly selected channels to the EPG.

Note Depending on the total number of channels to scan, the "Auto Select" option could take more than an hour to finish the detection process.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This article only applies to users in North America who have a Quadrature Amplitude Modulation (QAM) tuner and who are running the Windows Media Center TV Pack.

This article does not apply to the earlier version of Windows Media Center that is included in Windows Vista or in Windows Vista Service Pack 1 (SP1).

The Windows Media Center TV Pack was released on July 16, 2008. Not all computers that are shipped by hardware vendors in the retail channel have the Windows Media Center TV Pack installed. To check whether your computer has the Windows Media Center TV Pack installed, follow these steps:
  1. Start Windows Media Center.
  2. In the Start window, scroll to Tasks, click Settings, and then click General.
  3. Click About Windows Media Center, and then click Software Version.
If the version is 6.1.1000.18273, you are running the Windows Media Center TV Pack.

If the version number is 6.0.6001.18000, you are not running the Windows Media Center TV Pack. You are running the version of Windows Media Center that is included in Windows Vista or in Windows Vista SP1.

Note Channels that have a padlock icon next to them represent encrypted content. You can manually add these channels to the EPG. However, these channels will not play when you click them. This is because these channels carry encrypted content.

Properties

Article ID: 955485 - Last Review: July 17, 2008 - Revision: 2.5
APPLIES TO
  • Windows Vista Ultimate
  • Windows Vista Home Premium
Keywords: 
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