Stop error on a computer that is running an Itanium-based version of Windows Server 2008 and that has Qlogic 8-gigabyte Fibre Channel cards installed: "Stop error code 0x0000007B (INACCESSIBLE_BOOT_DEVICE)"

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Article ID: 957018 - View products that this article applies to.
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SYMPTOMS

On a computer that is running an Itanium-based version of Windows Server 2008, you may experience one of the following symptoms:
  • You receive the following Stop error message:
    STOP 0x0000007B (parameter1, parameter2, parameter3, parameter4)
    INACCESSIBLE_BOOT_DEVICE
  • You see a yellow exclamation mark (!) next to a device in Device Manager.
Currently, this problem has been found on computers that have Qlogic 8-gigabyte Fibre Channel cards installed. However, this problem may occur on computers that have other devices installed that require more than two interrupt vectors.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.0.6001.22xxxWindows Vista SP1 and Windows Server 2008 SP1SP1LDR
  • The .manifest files and the .mum files that are installed in each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. These files and their associated .cat (security catalog) files are critical to maintaining the state of the updated component. The .cat files are signed with a Microsoft digital signature. The attributes of these security files are not listed.
For all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.0.6001.22247428,08820-Aug-200805:13IA-64

Additional file information for Windows Server 2008

Additional files for all supported Itanium-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_hal.inf_31bf3856ad364e35_6.0.6001.22247_none_0383152821252aa2.manifest
File versionNot Applicable
File size1,655
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_1_for_kb957018~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,804
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_2_for_kb957018~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,809
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_3_for_kb957018~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,809
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_for_kb957018_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,425
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_for_kb957018_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_for_kb957018_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,429
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_for_kb957018_server~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,434
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_for_kb957018_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,426
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable
File namePackage_for_kb957018_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum
File versionNot Applicable
File size1,433
Date (UTC)20-Aug-2008
Time (UTC)17:15
PlatformNot Applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 957018 - Last Review: January 20, 2012 - Revision: 4.0
APPLIES TO
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbexpertiseinter kbbug kbfix kbqfe KB957018

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