Article ID: 969707 - Last Review: September 24, 2011 - Revision: 4.0

Programs that are known to experience a loss of functionality after you install Service Pack 2 for Windows Vista or for Windows Server 2008

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INTRODUCTION

Service Pack 2 (SP2) for Windows Vista and for Windows Server 2008 contains many security, reliability, and feature updates for Windows Vista and for Windows Server 2008. A program may experience a loss of functionality after you install SP2 for Windows Vista SP2 or for Windows Server 2008. However, most programs continue to work as expected after you install SP2.

This article lists programs that have been reported to experience a loss of functionality when they are installed on a Windows Vista SP2-based or a Windows Server 2008 SP2-based computer.

Notes

This article should not be considered a comprehensive list of programs that experience loss of functionality when they run on a Windows Vista SP2-based or a Windows Server 2008 SP2-based computer.
If you are using a program that appears in this article, you may have to contact the software vendor for more information.

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MORE INFORMATION

The following tables contain programs that are known to experience a loss of functionality when they are run on a Windows Vista SP2-based or a Windows Server 2008 SP2-based computer.

If an application that is not mentioned in this article has a change in functionality after you install SP2 for Windows Vista or for Windows Server 2008, perform the following actions:

Restart the computer at least one time after you notice that the program is not working correctly. This may let services or pending functions finish to correct the problem.
Contact the software vendor. For example, visit the support area of the software vendor Web site. You may be able to find an application update that mentions Windows Vista SP2 and Windows Server 2008 SP2, or you may find a newer version of the program that was released after Service Pack 2.
Report the problem to the software vendor. You may be able to use a contact link on the software vendor Web page to report the problem and to request an updated version of the application.

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Programs that are blocked from starting after you install Service Pack 2

The programs in the following table have known compatibility problems with SP2 for Windows Vista and for Windows Server 2008. For reliability reasons, Microsoft blocks these programs from starting after you install SP2 for Windows Vista or for Windows Server 2008.

Note These programs are blocked from starting with the approval of the third-party software vendor.

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Program name	Program version	Software vendor	Web site for more information or for updated software	More information
Eusing Free Registry Cleaner	2.0	Eusing	http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm (http://www.eusing.com/free_registry_cleaner/registry_cleaner.htm)	Contact the program vendor for additional support information.
Microsoft Application Virtualization	4*	Microsoft	http://support.microsoft.com/kb/960782 (http://support.microsoft.com/kb/960782)
Spy Sweeper	5.3.1.2344	WebRoot	http://www.webroot.com/vista (http://www.webroot.com/vista)	Contact the program vendor for additional support information.

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Programs that do not run after you install Service Pack 2

The programs in the following table do not run after you install SP2 for Windows Vista or for Windows Server 2008.

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Program name	Program version	Software vendor	Web site for more information or for updated software
Arcsoft Totalmedia	2.1.6.126	ArcSoft Inc.	http://www.arcsoft.com/products/totalmediatheatre/ (http://www.arcsoft.com/products/totalmediatheatre/)
Dr.eye Pro Trad_Chinese	8.1	Inventec Corporation	http://www.dreye.com/tw/service/qa.php?pid=7 (http://www.dreye.com/tw/service/qa.php?pid=7)
Lenovo System Update		Lenovo	http://www.lenovo.com (http://www.lenovo.com)
Mac OS X		Vista OS X	http://www.vistaosx.net/ (http://www.vistaosx.net/index.htm) (http://www.vistaosx.net/)

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Programs that have a loss of functionality after you install Service Pack 2

The programs in the following table have a major or minor loss of functionality after you install SP2 for Windows Vista or for Windows Server 2008. We recommend that you contact the software vendor. Or, visit the software vendor Web site for a recommended solution or program update.

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Program name	Program version	Software vendor	Issue or symptom	Web site for more information or for updated software
Trend Micro Internet Security & Virus Buster	2008	Trend Micro Inc.	Trend Micro Personal Firewall Service cannot start.	English: http://esupport.trendmicro.com/Pages/I-receive-the-notification-This-program-has-known-compatibility-issues.aspx (http://esupport.trendmicro.com/Pages/I-receive-the-notification-This-program-has-known-compatibility-issues.aspx) Web sites for other language locales: Japanese (http://jp.trendmicro.com/jp/support/personal/products/vistasp2/redirect/index.html) , German (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45594&appId=11) , French (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45595&appId=11) , Italy (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45596&appId=11) , Spanish (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45598&appId=11) , Dutch (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45597&appId=11) , Norwegian (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45600&appId=11) , Danish (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45599&appId=11) , Swedish (http://support.antivirus.co.uk/trendmicro/kbresolution.jsp?hmid=45601&appId=11 ) , CN Simplified Chinese (http://www.trendmicro.com.cn/corporate/techsupport/solutionbank/solutionDetail.asp?solutionId=67598&submit2=%CB%D1%CB%F7s) , TW Traditional Chinese (http://www.trendmicro.com.tw/solutionbank/consumer/Show_SB.asp?SBNo=2641) , Australia and New Zealand English (http://esupport.trendmicro.com/consumer/default.aspx)
Avira AntiVir	8*	Avira	Windows Security Center reports an incorrect warning message about inactive antivirus software.	http://www.avira.com/en/download/ (http://www.avira.com/en/download/)
Spyware Doctor	5.5.0.*	PC Tools		http://www.pctools.com/spyware-doctor/upgrade/ (http://www.pctools.com/spyware-doctor/upgrade/)
Holodeck Enterprise Edition	2.8.0	Security Innovation	Windows Photo gallery and windows media player crash after you start an application from Holodeck Enterprise Edition.	http://www.securityinnovation.com/holodeck/index.shtml (http://www.securityinnovation.com/holodeck/index.shtml)

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935796 (http://support.microsoft.com/kb/935796/ ) Information about programs that are known to experience a loss of functionality when they run on a Windows Vista Service Pack 1-based computer

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REFERENCES

For more information about how to troubleshoot issues that may prevent a program from being installed correctly, click the following article number to view the article in the Microsoft Knowledge Base:

931361 (http://support.microsoft.com/kb/931361/ ) How to troubleshoot issues that may prevent a program from being installed correctly on a Windows Vista-based computer

For information about how to contact a software vendor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 (http://support.microsoft.com/kb/65416/ ) Hardware and software vendor contact information, A-K

60781 (http://support.microsoft.com/kb/60781/ ) Hardware and software vendor contact information, L-P

60782 (http://support.microsoft.com/kb/60782/ ) Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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