The installation process of a MSI package that contains multiple packages stops responding (hangs) in Windows XP, Windows Vista, or Windows Server 2008

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Article ID: 981669 - View products that this article applies to.
Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.
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Symptoms

Consider the following scenario:
  • You have Microsoft Windows Installer (MSI) 4.5 installed on a computer that is running one of the following operating systems:
    • Windows XP
    • Windows Vista
    • Windows Server 2008
  • You use an embedded chainer to add multiple packages to an MSI package.
  • The MSI package contains custom actions.
  • You try to install the MSI package on the computer.
In this scenario, the installation process stops responding (hangs).

Resolution

Update information for Windows XP

How to obtain this update

The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows XP
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Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Hotfix information for Windows Vista and Windows Server 2008

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Microsoft Windows Installer (MSI) 4.5 installed on the computer. Additionally, you must be running one of the following operating systems on the computer:
  • Windows XP Service Pack 3 (SP3)
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows XP service pack, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version and English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows XP file information notes
  • In addition to the files that are listed in these tables, this hotfix also installs an associated security catalog file (KBnumber.cat) that is signed with a Microsoft digital signature.
For all supported x86-based versions of Windows XP
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File nameFile versionFile sizeDateTimePlatformSP requirement
Msi.dll4.5.6002.223624,446,72018-Mar-201005:00x86SP3
Msihnd.dll4.5.6002.22193332,80018-Mar-201005:00x86SP3

Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.0.600 1 . 22xxxWindows Vista and Windows Server 2008SP1LDR
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226542,242,04812-Mar-201017:38x86
Msimsg.dll4.5.6001.226542,56012-Mar-201014:51x86
Msi.dll4.5.6002.223622,243,58412-Mar-201016:59x86
Msimsg.dll4.5.6002.223622,56012-Mar-201014:38x86
Msiexec.exe4.5.6001.2265473,21612-Mar-201014:52x86
Msihnd.dll4.5.6001.22654332,80012-Mar-201017:38x86
Msihnd.dll4.5.6002.22362332,80012-Mar-201016:59x86
Msisip.dll4.5.6001.2265416,38412-Mar-201017:38x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
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File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226543,110,40012-Mar-201017:16x64
Msimsg.dll4.5.6001.226542,56012-Mar-201015:12x64
Msi.dll4.5.6002.223623,111,93612-Mar-201016:59x64
Msimsg.dll4.5.6002.223622,56012-Mar-201014:51x64
Msiexec.exe4.5.6001.22654125,44012-Mar-201015:12x64
Msihnd.dll4.5.6001.22654503,29612-Mar-201017:16x64
Msihnd.dll4.5.6002.22362503,29612-Mar-201016:59x64
Msisip.dll4.5.6001.2265422,52812-Mar-201017:16x64
For all supported IA-64-based versions of Windows Server 2008
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File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226545,938,17612-Mar-201017:17IA-64
Msimsg.dll4.5.6001.226542,56012-Mar-201014:56IA-64
Msi.dll4.5.6002.223625,938,17612-Mar-201016:57IA-64
Msimsg.dll4.5.6002.223622,56012-Mar-201014:44IA-64
Msiexec.exe4.5.6001.22654236,54412-Mar-201014:56IA-64
Msihnd.dll4.5.6001.226541,085,95212-Mar-201017:17IA-64
Msihnd.dll4.5.6002.223621,085,95212-Mar-201016:57IA-64
Msisip.dll4.5.6001.2265456,32012-Mar-201017:17IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

Microsoft Windows Installer 4.5 is included in Windows Vista SP2 and in Windows Server 2008 SP2.

For more information how to install Microsoft Windows Installer 4.5 on an earlier version of operating system, click the following article number to view the article in the Microsoft Knowledge Base:
942288 Windows Installer 4.5 is available
For more information about multiple package installations, visit the following Microsoft Developer Network (MSDN) Web site:
General information about multiple package installations
For more information about custom actions in the MSI package, visit the following MSDN Web site:
General information about custom actions in the MSI package
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
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File nameUpdate.mum
File versionNot applicable
File size34,405
Date (UTC)14-Mar-2010
Time (UTC)11:31
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22654_none_03d21600ccc7419f.manifest
File versionNot applicable
File size125,087
Date (UTC)12-Mar-2010
Time (UTC)20:11
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22362_none_05abb768c9f78006.manifest
File versionNot applicable
File size125,087
Date (UTC)12-Mar-2010
Time (UTC)18:46
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22654_none_49d90ca19f5c6543.manifest
File versionNot applicable
File size6,348
Date (UTC)12-Mar-2010
Time (UTC)20:10
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22654_none_df3220f165121023.manifest
File versionNot applicable
File size6,566
Date (UTC)12-Mar-2010
Time (UTC)20:14
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22362_none_e10bc25962424e8a.manifest
File versionNot applicable
File size6,566
Date (UTC)12-Mar-2010
Time (UTC)18:50
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22654_none_338760d03186d07d.manifest
File versionNot applicable
File size10,304
Date (UTC)12-Mar-2010
Time (UTC)20:09
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size34,721
Date (UTC)14-Mar-2010
Time (UTC)11:41
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22654_none_03d21600ccc7419f.manifest
File versionNot applicable
File size125,087
Date (UTC)12-Mar-2010
Time (UTC)20:11
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22362_none_05abb768c9f78006.manifest
File versionNot applicable
File size125,087
Date (UTC)12-Mar-2010
Time (UTC)18:46
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22654_none_49d90ca19f5c6543.manifest
File versionNot applicable
File size6,348
Date (UTC)12-Mar-2010
Time (UTC)20:10
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22654_none_df3220f165121023.manifest
File versionNot applicable
File size6,566
Date (UTC)12-Mar-2010
Time (UTC)20:14
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22362_none_e10bc25962424e8a.manifest
File versionNot applicable
File size6,566
Date (UTC)12-Mar-2010
Time (UTC)18:50
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22654_none_338760d03186d07d.manifest
File versionNot applicable
File size10,304
Date (UTC)12-Mar-2010
Time (UTC)20:09
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size7,252
Date (UTC)14-Mar-2010
Time (UTC)11:29
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22654_none_03d21600ccc7419f.manifest
File versionNot applicable
File size125,087
Date (UTC)12-Mar-2010
Time (UTC)20:11
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22362_none_05abb768c9f78006.manifest
File versionNot applicable
File size125,087
Date (UTC)12-Mar-2010
Time (UTC)18:46
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22654_none_49d90ca19f5c6543.manifest
File versionNot applicable
File size6,348
Date (UTC)12-Mar-2010
Time (UTC)20:10
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22654_none_df3220f165121023.manifest
File versionNot applicable
File size6,566
Date (UTC)12-Mar-2010
Time (UTC)20:14
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22362_none_e10bc25962424e8a.manifest
File versionNot applicable
File size6,566
Date (UTC)12-Mar-2010
Time (UTC)18:50
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22654_none_338760d03186d07d.manifest
File versionNot applicable
File size10,304
Date (UTC)12-Mar-2010
Time (UTC)20:09

Properties

Article ID: 981669 - Last Review: May 23, 2014 - Revision: 2.0
Applies to
  • Microsoft Windows Installer 4.5, when used with:
    • Microsoft Windows XP Service Pack 3
    • Windows Vista Service Pack 1
    • Windows Vista Service Pack 2
    • Windows Server 2008 Datacenter without Hyper-V
    • Windows Server 2008 Enterprise without Hyper-V
    • Windows Server 2008 for Itanium-Based Systems
    • Windows Server 2008 Standard without Hyper-V
    • Windows Server 2008 Datacenter
    • Windows Server 2008 Enterprise
    • Windows Server 2008 Standard
    • Windows Server 2008 Service Pack 2
Keywords: 
atdownload kbexpertiseadvanced kbexpertiseinter kbsurveynew kbqfe kbautohotfix kbhotfixserver kbfix KB981669

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