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Update Available for the Background Intelligent Transfer Service

Article ID: 314862 - View products that this article applies to.

This article was previously published under Q314862

Symptoms

The Background Intelligent Transfer service is used by programs (such as Windows AutoUpdate) to download files by using spare bandwidth. The Background Intelligent Transfer service can maintain file transfers through network disconnections and computer restarts. However, the following two problems exist with the Background Intelligent Transfer service:

If a file transfer job is pending, and the computer starts without an available network connection, the Background Intelligent Transfer service remains in the "Pending Start" state for two minutes. If a user logs on during this time, some of the system services may not start for the first two minutes.
When a computer that is running any of the following operating systems with Internet options set to "Always dial my default connection" is upgraded to Windows XP, the Background Intelligent Transfer service remains in the "Connecting" state when you try to transfer a file:
- Microsoft Windows Millennium Edition (Me)
- Microsoft Windows 98
- Microsoft Windows 95

You may also see the following error message reported in the system event log:

Event ID: 7022
Source: Service Control Manager
Description: The Background Intelligent Transfer Service service hung on starting.

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Resolution

To resolve this problem, obtain the latest service pack for Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

322389

(http://support.microsoft.com/kb/322389/EN-US/ )

How to Obtain the Latest Windows XP Service Pack.

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591

(http://support.microsoft.com/kb/119591/EN-US/ )

How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. The English version of this fix should have the following file attributes or later:

   Date         Time   Version      Size     File name
   ---------------------------------------------------
   22-Jan-2002  14:51  6.0.2600.27  179,712  Qmgr.dll

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.

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