Expression Web 3 crashes while starting up on Windows XP SP3

Article translations Article translations
Close Close
Article ID: 2010140 - View products that this article applies to.
Expand all | Collapse all

Symptoms

When launching Expression Web 3 after a successful installation, Expression Web 3 may crash with the following error dialog:

“Microsoft Expression Web 3 has encountered a problem and needs to close. We are sorry for the inconvenience.”

In the error dialog, if you click the link What data does this error report contain? you may see the following under the Error Signature.

EventType : clr20r3     P1 : expressionweb.exe     P2 : 3.0.1762.0    
P3 : 4a5de873     P4 : mscorlib     P5 : 2.0.0.0     P6 : 4a7cd8f7     P7 : f4f
P8 : 7     P9 : n3ctrye2kn3c34sgl4zqyrbfte4m13nb

Cause

This problem is caused by the presence of a folder named "Common" in the root directory where Expression Web 3 has been installed.

For example, if you installed Expression Web 3 to the C:\ drive (C:\Microsoft Expression) there may be a folder named "Common", without the quotes, in the C:\ directory.

Resolution

To resolve this problem, do the following: 

Navigate out to the C:\Program Files folder (C:\Program Files (x86) on a 64-bit machine) and look for a folder called “Common” (without the quotes). If you see it, open the folder and see if there are files and sub-folders inside. From this point, there are two ways to resolve the issue:

First Resolution: If there are additional subfolders and/or files in the “Common” folder this means that the folder has likely been put there by a third- party application prior to installing Expression Web 3. Renaming or removing the folder may cause problems with that program. Keeping this in mind, you should:

1. Uninstall Expression Web 3.

2. Reinstall it using a new default folder like “C:\Microsoft Expression”

3. After the install is complete, launch Expression. If you have the same crashing behavior, check the C:\ drive for a newly created folder named “Common”. If “Common” exists, rename it something like Common_old by right clicking it and left clicking on Rename. Then launch Expression Web 3 again.

Second Resolution: If you do not see additional subfolders and/or files in the “Common” folder under C:\Program Files, you can either rename the “Common” folder or delete it. Afterward, launch Expression Web 3 again.

Note: If you do not see a “Common” folder under C:\Program Files or C:\Program Files (x86) then click the START button, SEARCH, Files or Folders. Search the C:\ drive for a folder named Common. You may find this folder under the Program Files folder even though you were not able to see it by looking for it using Windows Explorer.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2010140 - Last Review: December 11, 2009 - Revision: 2.0
APPLIES TO
  • Microsoft Expression Web 3
Keywords: 
KB2010140

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com