Symptoms
When you frequently use the Staging API to edit or query a staging project in Microsoft Commerce Server 2007 or Microsoft Commerce Server 2009, a memory leak occurs in a Commerce Server Staging component. When this issue occurs, the Commerce Server Staging service might crash after a while.
Additionally, an event that resembles the following is logged in the System log:
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Note You must locate to the Commerce Server installation folder, and then run the following command after you install this hotfix:
csconfig /r Feature.MS.CS.CsStaging
Prerequisites
To apply this hotfix, you must have Microsoft Commerce Server 2007 Service Pack 2 (SP2) or Microsoft Commerce Server 2009 installed.
Restart requirement
You must restart the Commerce Server Staging service after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Commerce Server 2007 SP2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cssdll.dll |
6.0.4109.67 |
465,744 |
05-Aug-2011 |
05:46 |
x86 |
Commerce Server 2009
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Cs2009hotfixhelper.exe |
6.0.4171.52 |
12,136 |
05-Aug-2011 |
07:23 |
x86 |
|
Cssdll.dll |
6.0.4171.52 |
465,744 |
05-Aug-2011 |
07:26 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
For more information about how to use the Staging API to manage projects and routes, visit the following MSDN website:
How to use the Staging API to manage projects and routesFor more information about how to troubleshoot Commerce Server Staging, visit the following MSDN website:
