This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Consider the following scenario:

  • You integrate a project from a project server to Microsoft Dynamics AX 2012.

  • You develop a plan that contains many tasks, for example, 3,000 tasks.

  • You publish the plan to the project server.

  • You add tasks to the plan.

  • You publish the plan to the project server.

In this scenario, the newly added tasks are not integrated to Microsoft Dynamics AX. Additionally, a "Project duplicate key" exception occurs.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

You must install the hotfix on a computer that runs the following Microsoft Project Server services:

  • Microsoft Project Server Events Service 2010

  • Microsoft Project Server Queue Service 2010

Note The installation of the hotfix does not work if Microsoft Project Server services resides on a computer without Microsoft Dynamics AX components.If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment. For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.Additionally, you must have Microsoft Project Server installed to apply this hotfix.

Restart requirement

You must restart the following project services:

  • Microsoft Project Server Events Service 2010

  • Microsoft Project Server Queue Service 2010

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Service branch

Aximpactanalysis.exe

Not applicable

60,280

22-May-2012

18:06

x86

Not applicable

Axupdate.exe

Not applicable

60,264

22-May-2012

18:06

x86

Not applicable

Clientoba32.msp

Not applicable

27,639,808

16-Jan-2013

01:28

Not applicable

Not applicable

Clientoba64.msp

Not applicable

27,856,896

16-Jan-2013

01:18

Not applicable

Not applicable

Components32.msp

Not applicable

24,588,288

16-Jan-2013

01:28

Not applicable

Not applicable

Components64.msp

Not applicable

42,160,128

16-Jan-2013

01:18

Not applicable

Not applicable

Helpserver64.msp

Not applicable

897,024

16-Jan-2013

01:18

Not applicable

Not applicable

Objectserver32.msp

Not applicable

13,967,360

16-Jan-2013

01:18

Not applicable

Not applicable

Objectserver64.msp

Not applicable

15,929,344

16-Jan-2013

01:17

Not applicable

Not applicable

Retaildatabaseutility.msp

Not applicable

421,888

16-Jan-2013

01:18

Not applicable

Not applicable

Retailheadquarters32.msp

Not applicable

802,816

16-Jan-2013

01:18

Not applicable

Not applicable

Retailheadquarters64.msp

Not applicable

802,816

16-Jan-2013

01:18

Not applicable

Not applicable

Retailpos.msp

Not applicable

3,510,272

16-Jan-2013

01:18

Not applicable

Not applicable

Retailposplugins.msp

Not applicable

393,216

16-Jan-2013

01:18

Not applicable

RETAILPOSP

Retailstoreconnect32.msp

Not applicable

446,464

16-Jan-2013

01:18

Not applicable

Not applicable

Retailstoreconnect64.msp

Not applicable

446,464

16-Jan-2013

01:18

Not applicable

Not applicable

Retailtransactionservice.msp

Not applicable

122,880

16-Jan-2013

01:28

Not applicable

Not applicable

Setupsupport32.msp

Not applicable

12,013,568

16-Jan-2013

01:17

Not applicable

Not applicable

Setupsupport64.msp

Not applicable

19,308,544

16-Jan-2013

01:17

Not applicable

Not applicable

Traceparser.msp

Not applicable

434,176

16-Jan-2013

01:18

Not applicable

Not applicable

Axsetupsp.exe

6.0.1108.3080

1,390,784

28-Nov-2012

17:00

x86

Not applicable

Axutillib.dll

6.0.1108.806

821,480

22-May-2012

18:06

x86

Not applicable

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

18:06

x86

Not applicable

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

18:06

x86

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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