Symptoms
Consider the following scenario:
-
You have a Windows 8.1-based or Windows 7-based computer that uses AMD Beema.
-
You connect multiple Bluetooth devices to the computer, and they are connected to the same universal serial bus (USB) hub.
-
You put the computer in to sleep or hibernate state, and then resume the computer.
In this scenario, some Bluetooth devices cannot be recognized and therefore cannot be used.
Cause
This issue occurs because of a bug in the USB hub low level driver.
Resolution
Update information
To resolve this issue, install the following update in Windows 8.1:
2955164 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: May 2014
Hotfix information for Windows 8.1 and Windows 7
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must have update 2919355 for Windows 8.1 or Service Pack 1 for Windows 7 installed.
Registry information
To apply this hotfix, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 file information notes
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Usbd.sys |
6.3.9600.17098 |
23,896 |
18-Apr-2014 |
13:29 |
x86 |
|
Usbehci.sys |
6.3.9600.17098 |
72,536 |
18-Apr-2014 |
13:29 |
x86 |
|
Usbhub.sys |
6.3.9600.17098 |
337,752 |
18-Apr-2014 |
13:29 |
x86 |
|
Usbohci.sys |
6.3.9600.16384 |
22,016 |
22-Aug-2013 |
04:11 |
x86 |
|
Usbport.sys |
6.3.9600.17098 |
382,296 |
18-Apr-2014 |
13:29 |
x86 |
|
Usbuhci.sys |
6.3.9600.17098 |
26,112 |
18-Apr-2014 |
10:54 |
x86 |
For all supported x64-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Usbd.sys |
6.3.9600.17098 |
27,992 |
18-Apr-2014 |
14:46 |
x64 |
|
Usbehci.sys |
6.3.9600.17098 |
89,944 |
18-Apr-2014 |
14:46 |
x64 |
|
Usbhub.sys |
6.3.9600.17098 |
418,136 |
18-Apr-2014 |
14:46 |
x64 |
|
Usbohci.sys |
6.3.9600.16384 |
30,208 |
22-Aug-2013 |
11:39 |
x64 |
|
Usbport.sys |
6.3.9600.17098 |
440,664 |
18-Apr-2014 |
14:46 |
x64 |
|
Usbuhci.sys |
6.3.9600.17098 |
37,376 |
18-Apr-2014 |
12:14 |
x64 |
Windows 7 file information notes
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Usbccgp.sys |
6.1.7601.22526 |
76,288 |
27-Nov-2013 |
01:18 |
x86 |
|
Usbhub.sys |
6.1.7601.22701 |
259,072 |
26-May-2014 |
01:30 |
x86 |
|
Usbd.sys |
6.1.7601.22526 |
6,016 |
27-Nov-2013 |
01:18 |
Not applicable |
|
Usbehci.sys |
6.1.7601.22701 |
46,592 |
26-May-2014 |
01:29 |
x86 |
|
Usbhub.sys |
6.1.7601.22701 |
259,072 |
26-May-2014 |
01:30 |
x86 |
|
Usbohci.sys |
6.1.7601.22526 |
20,480 |
27-Nov-2013 |
01:18 |
x86 |
|
Usbport.sys |
6.1.7601.22701 |
285,696 |
26-May-2014 |
01:29 |
x86 |
|
Usbuhci.sys |
6.1.7601.22526 |
24,576 |
27-Nov-2013 |
01:18 |
x86 |
|
Usbccgp.sys |
6.1.7601.22526 |
76,288 |
27-Nov-2013 |
01:18 |
x86 |
|
Usbhub.sys |
6.1.7601.22701 |
259,072 |
26-May-2014 |
01:30 |
x86 |
|
Usbport.inf_loc |
Not applicable |
24,226 |
20-Nov-2010 |
12:38 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,754 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,276 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,720 |
20-Nov-2010 |
12:02 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
25,244 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,236 |
20-Nov-2010 |
12:10 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,234 |
20-Nov-2010 |
12:01 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,266 |
20-Nov-2010 |
12:40 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,684 |
20-Nov-2010 |
12:09 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,236 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,450 |
20-Nov-2010 |
12:55 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,516 |
20-Nov-2010 |
12:49 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,186 |
20-Nov-2010 |
12:10 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,164 |
20-Nov-2010 |
13:43 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,236 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,386 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,950 |
20-Nov-2010 |
12:55 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,286 |
20-Nov-2010 |
12:48 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,244 |
20-Nov-2010 |
12:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
25,504 |
20-Nov-2010 |
12:55 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,270 |
20-Nov-2010 |
12:55 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,240 |
20-Nov-2010 |
12:58 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,172 |
20-Nov-2010 |
13:44 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,182 |
20-Nov-2010 |
13:44 |
Not applicable |
|
Usbd.sys |
6.1.7601.22526 |
6,016 |
27-Nov-2013 |
01:18 |
Not applicable |
|
Usbehci.sys |
6.1.7601.22701 |
46,592 |
26-May-2014 |
01:29 |
x86 |
|
Usbhub.sys |
6.1.7601.22701 |
259,072 |
26-May-2014 |
01:30 |
x86 |
|
Usbohci.sys |
6.1.7601.22526 |
20,480 |
27-Nov-2013 |
01:18 |
x86 |
|
Usbport.sys |
6.1.7601.22701 |
285,696 |
26-May-2014 |
01:29 |
x86 |
|
Usbuhci.sys |
6.1.7601.22526 |
24,576 |
27-Nov-2013 |
01:18 |
x86 |
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Usbccgp.sys |
6.1.7601.22526 |
99,840 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbhub.sys |
6.1.7601.22701 |
343,552 |
26-May-2014 |
01:47 |
x64 |
|
Usbd.sys |
6.1.7601.22526 |
7,808 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbehci.sys |
6.1.7601.22701 |
56,320 |
26-May-2014 |
01:47 |
x64 |
|
Usbhub.sys |
6.1.7601.22701 |
343,552 |
26-May-2014 |
01:47 |
x64 |
|
Usbohci.sys |
6.1.7601.22526 |
25,600 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbport.sys |
6.1.7601.22701 |
327,168 |
26-May-2014 |
01:47 |
x64 |
|
Usbuhci.sys |
6.1.7601.22526 |
30,720 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbccgp.sys |
6.1.7601.22526 |
99,840 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbhub.sys |
6.1.7601.22701 |
343,552 |
26-May-2014 |
01:47 |
x64 |
|
Usbport.inf_loc |
Not applicable |
24,226 |
20-Nov-2010 |
13:29 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,754 |
20-Nov-2010 |
13:32 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,276 |
20-Nov-2010 |
13:28 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,720 |
20-Nov-2010 |
13:12 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
25,244 |
20-Nov-2010 |
13:28 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,236 |
20-Nov-2010 |
13:04 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,234 |
20-Nov-2010 |
13:08 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,266 |
20-Nov-2010 |
13:28 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,684 |
20-Nov-2010 |
13:09 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,236 |
20-Nov-2010 |
13:33 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,450 |
20-Nov-2010 |
13:35 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,516 |
20-Nov-2010 |
13:40 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,186 |
20-Nov-2010 |
13:03 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,164 |
20-Nov-2010 |
14:28 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,236 |
20-Nov-2010 |
13:31 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,386 |
20-Nov-2010 |
13:30 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,950 |
20-Nov-2010 |
13:46 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,286 |
20-Nov-2010 |
13:38 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,244 |
20-Nov-2010 |
13:42 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
25,504 |
20-Nov-2010 |
13:46 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,270 |
20-Nov-2010 |
13:37 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
26,240 |
20-Nov-2010 |
13:47 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,172 |
20-Nov-2010 |
14:32 |
Not applicable |
|
Usbport.inf_loc |
Not applicable |
24,182 |
20-Nov-2010 |
14:28 |
Not applicable |
|
Usbd.sys |
6.1.7601.22526 |
7,808 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbehci.sys |
6.1.7601.22701 |
56,320 |
26-May-2014 |
01:47 |
x64 |
|
Usbhub.sys |
6.1.7601.22701 |
343,552 |
26-May-2014 |
01:47 |
x64 |
|
Usbohci.sys |
6.1.7601.22526 |
25,600 |
27-Nov-2013 |
01:42 |
x64 |
|
Usbport.sys |
6.1.7601.22701 |
327,168 |
26-May-2014 |
01:47 |
x64 |
|
Usbuhci.sys |
6.1.7601.22526 |
30,720 |
27-Nov-2013 |
01:42 |
x64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
