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Microsoft Professional Advisory ServicesProfessional Advisory ServicesMicrosoft Professional Advisory services provide advice for questions not covered by Assisted Support options. Typical cases involve providing recommendations and best practices for design, development and deployment, leveraging Microsoft Products and Technologies. These scenarios include topics such as migration, product customization, performance degradation analysis, deployment training, scaling infrastructure, server recovery, optimization, supportability, extensibility, architecture and knowledge transfer Microsoft provides you with Advisory Services for the same price as Assisted Support options. The amount of time a support professional works on an Advisory Services request will be similar to Problem Resolution Services, typically 2 to 3 hours. Your request may be rescoped to ensure this is feasible. Simply call us, stating that you are calling for Professional Advisory Services. Note: Advisory services are designed for Developers, IT Professionals and SMB customers to provide advice and information to enable you to deliver your own solution. They do not include Microsoft hands on configuration, writing custom code, onsite consulting, root cause analysis or account management. Software AssuranceConsider Planning Services for 1 to 15 days deployment planning help at no additional cost. Including Desktop, SharePoint, Lync & Exchange, SQL Server and Developer tools for on-premises, cloud or hybrid environments – more information . Self-help resources
Paid support and ConsultancyFor longer duration requests or where hands on configuration, custom code or onsite consulting is required, customers should use Pinpoint to find a Microsoft Partner to deliver the solution they need. Contact a Microsoft PartnerMicrosoft Partners are the technical experts that Microsoft relies on to deliver Microsoft solutions to customers.
Contact Premier SupportPremier Support is Microsoft’s top technical support offering, it can be used for long duration advisory requests, onsite support, account management, and a range of additional services. Microsoft Partner support optionsPartner Phone supportPartners have a range of problem resolution and advisory services available as part of their MPN core benefits. Some Partners get no-cost Partner Advisory hours and all Partners can buy hours. Advisory hours may be used to learn new skills via technical workshops (Enablement) or for Technical Presales and Advisory Services. Partner Online supportPartner Online Technical Communities (OTC) are exclusive to Partners and provide a guaranteed response of 4 or 8 hours for entitled Partners who sign in using their partner live ID – see more information. |
