Business-Critical After-Hours Support

Business-critical after-hours support is available for $515.00 USD and provides support only for business-critical issues. Business-critical issues are defined as situations that involve a system, a network, a server, or a critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.

Microsoft will provide continuous effort to resolve the problem 24 hours a day. Senior managers at Microsoft are notified. The customer must allocate appropriate resources to sustain a continuous effort 24 hours a day. The customer's management must be notified.

Support level	Support hours	Price - Professional telephone incident
All severities	6 A.M. – 6 P.M. Pacific Time Monday - Friday	$259 per incident
Business critical severity	6 P.M. – 6 A.M. Pacific Time Monday - Friday all day Saturday and Sunday	$515 per incident

Hours of operation are not impacted by holidays.

International only: After-hours support will only be provided for business-critical incidents on English version products and in the English language. If you require local language product support, please consider contacting a local support provider.