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Symptoms

When you send a fax job by using a fax modem that is installed in or connected to a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012, the fax is not in the Windows Fax and Scan outbox. Therefore, the fax is not printed.

Cause

This issue occurs because calling of the FaxStartPrintJob function works incorrectly.

Resolution

To resolve this issue, install the hotfix that is described in this article, or the update rollup that contains this hotfix. 

Windows version

Hotfix

Hotfix prerequisite

Update rollup

Update rollup prerequisite

Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2

Click "Hotfix Download Available"

Install Update 2919355

Get update rollup 2995388

Install Update 2919355

Windows 8, Windows RT, or Windows Server 2012

Click "Hotfix Download Available"

No prerequisite

Get update rollup 2995387

No prerequisite


Note The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Additional hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 or Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16xxx

    Windows 8.1 or Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.17xxx

    Windows 8.1 or Windows Server 2012 R2

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.3.9600.17331

239,104

30-Aug-2014

20:53

x86

Fxscom.dll

6.3.9600.16384

74,752

22-Aug-2013

03:22

x86

Fxscomex.dll

6.3.9600.16384

507,904

22-Aug-2013

03:21

x86

Fxsocm.dll

6.3.9600.16384

32,256

22-Aug-2013

03:34

x86

Fxsresm.dll

6.3.9600.16384

925,184

22-Aug-2013

04:15

x86

Fxst30.dll

6.3.9600.16384

221,696

22-Aug-2013

03:23

x86

Fxstiff.dll

6.3.9600.16384

405,504

22-Aug-2013

03:18

x86

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,010

30-Aug-2014

23:00

Not applicable

Welcomescan.jpg

Not applicable

516,424

18-Jun-2013

12:41

Not applicable

Winfax.dll

6.3.9600.16384

26,624

22-Aug-2013

03:24

x86

Fxsapi.dll

6.3.9600.17331

239,104

30-Aug-2014

20:53

x86

Fxsdrv.dll

0.3.9600.17331

29,184

30-Aug-2014

20:54

x86

Fxsres.dll

6.3.9600.17331

6,925,312

30-Aug-2014

22:54

x86

Fxstiff.dll

6.3.9600.17331

404,992

30-Aug-2014

20:55

x86

Fxsui.dll

6.3.9600.17331

121,856

30-Aug-2014

20:54

x86

Fxswzrd.dll

6.3.9600.17331

119,296

30-Aug-2014

20:54

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.3.9600.17331

275,968

30-Aug-2014

21:58

x64

Fxscom.dll

6.3.9600.16384

87,040

22-Aug-2013

10:41

x64

Fxscomex.dll

6.3.9600.17331

615,424

30-Aug-2014

22:05

x64

Fxsocm.dll

6.3.9600.16384

35,840

22-Aug-2013

10:57

x64

Fxsresm.dll

6.3.9600.16384

925,184

22-Aug-2013

11:44

x64

Fxst30.dll

6.3.9600.16384

254,464

22-Aug-2013

10:42

x64

Fxstiff.dll

6.3.9600.16384

412,160

22-Aug-2013

10:35

x64

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,010

31-Aug-2014

00:17

Not applicable

Welcomescan.jpg

Not applicable

516,424

18-Jun-2013

15:12

Not applicable

Winfax.dll

6.3.9600.16384

28,160

22-Aug-2013

10:43

x64

Fxsapi.dll

6.3.9600.17331

275,968

30-Aug-2014

21:58

x64

Fxsdrv.dll

0.3.9600.17331

31,232

30-Aug-2014

22:01

x64

Fxsres.dll

6.3.9600.17331

6,925,312

31-Aug-2014

00:11

x64

Fxstiff.dll

6.3.9600.17331

411,648

30-Aug-2014

22:02

x64

Fxsui.dll

6.3.9600.17331

140,288

30-Aug-2014

22:02

x64

Fxswzrd.dll

6.3.9600.17331

135,168

30-Aug-2014

22:03

x64

Fxsapi.dll

6.3.9600.17331

239,104

30-Aug-2014

20:53

x86

Fxscom.dll

6.3.9600.16384

74,752

22-Aug-2013

03:22

x86

Fxscomex.dll

6.3.9600.16384

507,904

22-Aug-2013

03:21

x86

Fxsresm.dll

6.3.9600.16384

925,184

22-Aug-2013

04:15

x86

Winfax.dll

6.3.9600.16384

26,624

22-Aug-2013

03:24

x86

Windows 8 or Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 or Windows Server 2012

    RTM

    GDR

    6.2.920 0.17xxx

    Windows 8 or Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows 8 or Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.


For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.2.9200.17099

227,840

28-Aug-2014

06:04

x86

Fxscom.dll

6.2.9200.16384

73,728

26-Jul-2012

03:18

x86

Fxscomex.dll

6.2.9200.17099

499,712

28-Aug-2014

06:04

x86

Fxsocm.dll

6.2.9200.16384

30,720

26-Jul-2012

03:18

x86

Fxsresm.dll

6.2.9200.16384

925,184

26-Jul-2012

02:44

x86

Fxst30.dll

6.2.9200.16384

222,720

26-Jul-2012

03:18

x86

Fxstiff.dll

6.2.9200.16384

423,936

26-Jul-2012

03:18

x86

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,010

28-Aug-2014

07:08

Not applicable

Welcomescan.jpg

Not applicable

516,424

02-Jun-2012

14:37

Not applicable

Winfax.dll

6.2.9200.16384

25,088

26-Jul-2012

03:20

x86

Fxsapi.dll

6.2.9200.21216

227,840

28-Aug-2014

06:06

x86

Fxscom.dll

6.2.9200.16384

73,728

26-Jul-2012

03:18

x86

Fxscomex.dll

6.2.9200.21216

499,712

28-Aug-2014

06:06

x86

Fxsocm.dll

6.2.9200.16384

30,720

26-Jul-2012

03:18

x86

Fxsresm.dll

6.2.9200.16384

925,184

26-Jul-2012

02:44

x86

Fxst30.dll

6.2.9200.16384

222,720

26-Jul-2012

03:18

x86

Fxstiff.dll

6.2.9200.16384

423,936

26-Jul-2012

03:18

x86

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,010

28-Aug-2014

06:59

Not applicable

Welcomescan.jpg

Not applicable

516,424

02-Jun-2012

14:37

Not applicable

Winfax.dll

6.2.9200.16384

25,088

26-Jul-2012

03:20

x86

Fxsapi.dll

6.2.9200.17099

227,840

28-Aug-2014

06:04

x86

Fxsdrv.dll

0.3.9200.16384

377,344

26-Jul-2012

03:18

x86

Fxsres.dll

6.2.9200.16384

6,755,328

26-Jul-2012

04:00

x86

Fxstiff.dll

6.2.9200.16384

423,936

26-Jul-2012

03:18

x86

Fxsui.dll

6.2.9200.17099

126,464

28-Aug-2014

06:04

x86

Fxswzrd.dll

6.2.9200.16384

124,416

26-Jul-2012

03:18

x86

Fxsapi.dll

6.2.9200.21216

227,840

28-Aug-2014

06:06

x86

Fxsdrv.dll

0.3.9200.16384

377,344

26-Jul-2012

03:18

x86

Fxsres.dll

6.2.9200.16384

6,755,328

26-Jul-2012

04:00

x86

Fxstiff.dll

6.2.9200.16384

423,936

26-Jul-2012

03:18

x86

Fxsui.dll

6.2.9200.21216

126,464

28-Aug-2014

06:06

x86

Fxswzrd.dll

6.2.9200.16384

124,416

26-Jul-2012

03:18

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Fxsapi.dll

6.2.9200.17099

616,448

28-Aug-2014

05:59

x64

Fxscom.dll

6.2.9200.16384

88,064

26-Jul-2012

03:05

x64

Fxscomex.dll

6.2.9200.17099

609,280

28-Aug-2014

05:59

x64

Fxsocm.dll

6.2.9200.16384

35,840

26-Jul-2012

03:05

x64

Fxsresm.dll

6.2.9200.16384

925,184

26-Jul-2012

02:34

x64

Fxst30.dll

6.2.9200.17099

254,976

28-Aug-2014

05:59

x64

Fxstiff.dll

6.2.9200.17099

432,640

28-Aug-2014

05:59

x64

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,010

28-Aug-2014

12:50

Not applicable

Welcomescan.jpg

Not applicable

516,424

02-Jun-2012

14:38

Not applicable

Winfax.dll

6.2.9200.16384

28,672

26-Jul-2012

03:07

x64

Fxsapi.dll

6.2.9200.21216

616,448

28-Aug-2014

06:04

x64

Fxscom.dll

6.2.9200.16384

88,064

26-Jul-2012

03:05

x64

Fxscomex.dll

6.2.9200.21216

609,280

28-Aug-2014

06:04

x64

Fxsocm.dll

6.2.9200.16384

35,840

26-Jul-2012

03:05

x64

Fxsresm.dll

6.2.9200.16384

925,184

26-Jul-2012

02:34

x64

Fxst30.dll

6.2.9200.21216

254,976

28-Aug-2014

06:04

x64

Fxstiff.dll

6.2.9200.21216

432,640

28-Aug-2014

06:04

x64

Microsoft-windows-fax-common-ppdlic.xrm-ms

Not applicable

3,010

28-Aug-2014

18:12

Not applicable

Welcomescan.jpg

Not applicable

516,424

02-Jun-2012

14:38

Not applicable

Winfax.dll

6.2.9200.16384

28,672

26-Jul-2012

03:07

x64

Fxsapi.dll

6.2.9200.17099

616,448

28-Aug-2014

05:59

x64

Fxsdrv.dll

0.3.9200.16384

380,416

26-Jul-2012

03:05

x64

Fxsres.dll

6.2.9200.16384

6,755,328

26-Jul-2012

03:28

x64

Fxstiff.dll

6.2.9200.17099

432,640

28-Aug-2014

05:59

x64

Fxsui.dll

6.2.9200.17099

155,648

28-Aug-2014

05:59

x64

Fxswzrd.dll

6.2.9200.16384

151,552

26-Jul-2012

03:05

x64

Fxsapi.dll

6.2.9200.21216

616,448

28-Aug-2014

06:04

x64

Fxsdrv.dll

0.3.9200.16384

380,416

26-Jul-2012

03:05

x64

Fxsres.dll

6.2.9200.16384

6,755,328

26-Jul-2012

03:28

x64

Fxstiff.dll

6.2.9200.21216

432,640

28-Aug-2014

06:04

x64

Fxsui.dll

6.2.9200.21216

155,648

28-Aug-2014

06:04

x64

Fxswzrd.dll

6.2.9200.16384

151,552

26-Jul-2012

03:05

x64

Fxsapi.dll

6.2.9200.17099

227,840

28-Aug-2014

06:04

x86

Fxscom.dll

6.2.9200.16384

73,728

26-Jul-2012

03:18

x86

Fxscomex.dll

6.2.9200.17099

499,712

28-Aug-2014

06:04

x86

Fxsresm.dll

6.2.9200.16384

925,184

26-Jul-2012

02:44

x86

Winfax.dll

6.2.9200.16384

25,088

26-Jul-2012

03:20

x86

Fxsapi.dll

6.2.9200.21216

227,840

28-Aug-2014

06:06

x86

Fxscom.dll

6.2.9200.16384

73,728

26-Jul-2012

03:18

x86

Fxscomex.dll

6.2.9200.21216

499,712

28-Aug-2014

06:06

x86

Fxsresm.dll

6.2.9200.16384

925,184

26-Jul-2012

02:44

x86

Winfax.dll

6.2.9200.16384

25,088

26-Jul-2012

03:20

x86

Additional file information

Additional file information for Windows 8.1 or for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_60237aba4c2df7d6ae1af420fea8ed45_31bf3856ad364e35_6.3.9600.17331_none_ac821cad12f9b12a.manifest

File version

Not applicable

File size

698

Date (UTC)

03-Sep-2014

Time (UTC)

01:46

File name

X86_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_a0d76b666c145ec0.manifest

File version

Not applicable

File size

110,835

Date (UTC)

03-Sep-2014

Time (UTC)

01:46

File name

X86_prnms002.inf_31bf3856ad364e35_6.3.9600.17331_none_e71922e6d635a058.manifest

File version

Not applicable

File size

6,061

Date (UTC)

30-Aug-2014

Time (UTC)

23:08

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_545963a2ac06cb53da03216929110333_31bf3856ad364e35_6.3.9600.17331_none_b1c313813489bb24.manifest

File version

Not applicable

File size

702

Date (UTC)

03-Sep-2014

Time (UTC)

01:51

File name

Amd64_5486e6a99fffe636fef8aa723ffbb17a_31bf3856ad364e35_6.3.9600.17331_none_604b3b35298961bd.manifest

File version

Not applicable

File size

702

Date (UTC)

03-Sep-2014

Time (UTC)

01:51

File name

Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_fcf606ea2471cff6.manifest

File version

Not applicable

File size

110,844

Date (UTC)

03-Sep-2014

Time (UTC)

01:51

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.3.9600.17331_none_4337be6a8e93118e.manifest

File version

Not applicable

File size

6,077

Date (UTC)

31-Aug-2014

Time (UTC)

00:19

File name

Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_074ab13c58d291f1.manifest

File version

Not applicable

File size

91,707

Date (UTC)

03-Sep-2014

Time (UTC)

01:51

Additional file information for Windows 8 or for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_1029321165ca09acbeca0eb3c8521686_31bf3856ad364e35_6.2.9200.21216_none_4cbffbe19836b415.manifest

File version

Not applicable

File size

698

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

X86_685bdd6af39af867cdb99531a1eef1a4_31bf3856ad364e35_6.2.9200.17099_none_b63fcc564514da86.manifest

File version

Not applicable

File size

698

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

X86_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_08a9cfd6220b092c.manifest

File version

Not applicable

File size

110,830

Date (UTC)

29-Aug-2014

Time (UTC)

18:58

File name

X86_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_0986ed093aea7a90.manifest

File version

Not applicable

File size

110,830

Date (UTC)

29-Aug-2014

Time (UTC)

18:58

File name

X86_prnms002.inf_31bf3856ad364e35_6.2.9200.17099_none_4eeb87568c2c4ac4.manifest

File version

Not applicable

File size

6,064

Date (UTC)

29-Aug-2014

Time (UTC)

18:58

File name

X86_prnms002.inf_31bf3856ad364e35_6.2.9200.21216_none_4fc8a489a50bbc28.manifest

File version

Not applicable

File size

6,064

Date (UTC)

29-Aug-2014

Time (UTC)

18:58

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_307ea848b2ec00fd2995436bcc6496ac_31bf3856ad364e35_6.2.9200.21216_none_3f12ccb0a9226f6f.manifest

File version

Not applicable

File size

1,046

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_5def46ff293bd5f8440c90d895c9fe6f_31bf3856ad364e35_6.2.9200.17099_none_b73721a2bd033036.manifest

File version

Not applicable

File size

702

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_6269665678d3d0629675ae2ebc7cd433_31bf3856ad364e35_6.2.9200.17099_none_3dac590127bc1e53.manifest

File version

Not applicable

File size

702

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_c46f62b28c4a36ab194503935b2ef0c0_31bf3856ad364e35_6.2.9200.17099_none_00000625f848d0ec.manifest

File version

Not applicable

File size

1,046

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_e7b2b0fb2d676a2817a69a3f089901d0_31bf3856ad364e35_6.2.9200.21216_none_0c55619d4fc06101.manifest

File version

Not applicable

File size

702

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_fd5ce33fbba6a2001c9aaf64293831bd_31bf3856ad364e35_6.2.9200.21216_none_7d262130dab2a504.manifest

File version

Not applicable

File size

702

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_64c86b59da687a62.manifest

File version

Not applicable

File size

110,839

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_65a5888cf347ebc6.manifest

File version

Not applicable

File size

110,839

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.2.9200.17099_none_ab0a22da4489bbfa.manifest

File version

Not applicable

File size

6,080

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Amd64_prnms002.inf_31bf3856ad364e35_6.2.9200.21216_none_abe7400d5d692d5e.manifest

File version

Not applicable

File size

6,080

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_6f1d15ac0ec93c5d.manifest

File version

Not applicable

File size

91,707

Date (UTC)

29-Aug-2014

Time (UTC)

18:55

File name

Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_6ffa32df27a8adc1.manifest

File version

Not applicable

File size

91,707

Date (UTC)

29-Aug-2014

Time (UTC)

18:55


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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