You cannot print fax by using a fax modem in Windows

Applies To
Windows Server 2012 R2 Datacenter Windows Server 2012 R2 Standard Windows Server 2012 R2 Essentials Windows Server 2012 R2 Foundation Windows 8.1 Enterprise Windows 8.1 Pro Windows 8.1 Windows Server 2012 Datacenter Windows Server 2012 Datacenter Windows Server 2012 Standard Windows Server 2012 Standard Windows Server 2012 Essentials Windows Server 2012 Foundation Windows Server 2012 Foundation Windows 8 Enterprise Windows 8 Pro Windows 8

Symptoms

When you send a fax job by using a fax modem that is installed in or connected to a computer that is running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012, the fax is not in the Windows Fax and Scan outbox. Therefore, the fax is not printed.

Cause

This issue occurs because calling of the FaxStartPrintJob function works incorrectly.

Resolution

To resolve this issue, install the hotfix that is described in this article, or the update rollup that contains this hotfix. 

Windows version Hotfix Hotfix prerequisite Update rollup Update rollup prerequisite
Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 Click "Hotfix Download Available" Install Update 2919355 Get update rollup 2995388 Install Update 2919355
Windows 8, Windows RT, or Windows Server 2012 Click "Hotfix Download Available" No prerequisite Get update rollup 2995387 No prerequisite

Note The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Additional hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 or Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.3.960 0.16xxx Windows 8.1 or Windows Server 2012 R2 RTM GDR
    6.3.960 0.17xxx Windows 8.1 or Windows Server 2012 R2 RTM GDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name File version File size Date Time Platform
Fxsapi.dll 6.3.9600.17331 239,104 30-Aug-2014 20:53 x86
Fxscom.dll 6.3.9600.16384 74,752 22-Aug-2013 03:22 x86
Fxscomex.dll 6.3.9600.16384 507,904 22-Aug-2013 03:21 x86
Fxsocm.dll 6.3.9600.16384 32,256 22-Aug-2013 03:34 x86
Fxsresm.dll 6.3.9600.16384 925,184 22-Aug-2013 04:15 x86
Fxst30.dll 6.3.9600.16384 221,696 22-Aug-2013 03:23 x86
Fxstiff.dll 6.3.9600.16384 405,504 22-Aug-2013 03:18 x86
Microsoft-windows-fax-common-ppdlic.xrm-ms Not applicable 3,010 30-Aug-2014 23:00 Not applicable
Welcomescan.jpg Not applicable 516,424 18-Jun-2013 12:41 Not applicable
Winfax.dll 6.3.9600.16384 26,624 22-Aug-2013 03:24 x86
Fxsapi.dll 6.3.9600.17331 239,104 30-Aug-2014 20:53 x86
Fxsdrv.dll 0.3.9600.17331 29,184 30-Aug-2014 20:54 x86
Fxsres.dll 6.3.9600.17331 6,925,312 30-Aug-2014 22:54 x86
Fxstiff.dll 6.3.9600.17331 404,992 30-Aug-2014 20:55 x86
Fxsui.dll 6.3.9600.17331 121,856 30-Aug-2014 20:54 x86
Fxswzrd.dll 6.3.9600.17331 119,296 30-Aug-2014 20:54 x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name File version File size Date Time Platform
Fxsapi.dll 6.3.9600.17331 275,968 30-Aug-2014 21:58 x64
Fxscom.dll 6.3.9600.16384 87,040 22-Aug-2013 10:41 x64
Fxscomex.dll 6.3.9600.17331 615,424 30-Aug-2014 22:05 x64
Fxsocm.dll 6.3.9600.16384 35,840 22-Aug-2013 10:57 x64
Fxsresm.dll 6.3.9600.16384 925,184 22-Aug-2013 11:44 x64
Fxst30.dll 6.3.9600.16384 254,464 22-Aug-2013 10:42 x64
Fxstiff.dll 6.3.9600.16384 412,160 22-Aug-2013 10:35 x64
Microsoft-windows-fax-common-ppdlic.xrm-ms Not applicable 3,010 31-Aug-2014 00:17 Not applicable
Welcomescan.jpg Not applicable 516,424 18-Jun-2013 15:12 Not applicable
Winfax.dll 6.3.9600.16384 28,160 22-Aug-2013 10:43 x64
Fxsapi.dll 6.3.9600.17331 275,968 30-Aug-2014 21:58 x64
Fxsdrv.dll 0.3.9600.17331 31,232 30-Aug-2014 22:01 x64
Fxsres.dll 6.3.9600.17331 6,925,312 31-Aug-2014 00:11 x64
Fxstiff.dll 6.3.9600.17331 411,648 30-Aug-2014 22:02 x64
Fxsui.dll 6.3.9600.17331 140,288 30-Aug-2014 22:02 x64
Fxswzrd.dll 6.3.9600.17331 135,168 30-Aug-2014 22:03 x64
Fxsapi.dll 6.3.9600.17331 239,104 30-Aug-2014 20:53 x86
Fxscom.dll 6.3.9600.16384 74,752 22-Aug-2013 03:22 x86
Fxscomex.dll 6.3.9600.16384 507,904 22-Aug-2013 03:21 x86
Fxsresm.dll 6.3.9600.16384 925,184 22-Aug-2013 04:15 x86
Winfax.dll 6.3.9600.16384 26,624 22-Aug-2013 03:24 x86

Windows 8 or Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.2.920 0.16xxx Windows 8 or Windows Server 2012 RTM GDR
    6.2.920 0.17xxx Windows 8 or Windows Server 2012 RTM GDR
    6.2.920 0.21xxx Windows 8 or Windows Server 2012 RTM LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

      

For all supported x86-based versions of Windows 8

File name File version File size Date Time Platform
Fxsapi.dll 6.2.9200.17099 227,840 28-Aug-2014 06:04 x86
Fxscom.dll 6.2.9200.16384 73,728 26-Jul-2012 03:18 x86
Fxscomex.dll 6.2.9200.17099 499,712 28-Aug-2014 06:04 x86
Fxsocm.dll 6.2.9200.16384 30,720 26-Jul-2012 03:18 x86
Fxsresm.dll 6.2.9200.16384 925,184 26-Jul-2012 02:44 x86
Fxst30.dll 6.2.9200.16384 222,720 26-Jul-2012 03:18 x86
Fxstiff.dll 6.2.9200.16384 423,936 26-Jul-2012 03:18 x86
Microsoft-windows-fax-common-ppdlic.xrm-ms Not applicable 3,010 28-Aug-2014 07:08 Not applicable
Welcomescan.jpg Not applicable 516,424 02-Jun-2012 14:37 Not applicable
Winfax.dll 6.2.9200.16384 25,088 26-Jul-2012 03:20 x86
Fxsapi.dll 6.2.9200.21216 227,840 28-Aug-2014 06:06 x86
Fxscom.dll 6.2.9200.16384 73,728 26-Jul-2012 03:18 x86
Fxscomex.dll 6.2.9200.21216 499,712 28-Aug-2014 06:06 x86
Fxsocm.dll 6.2.9200.16384 30,720 26-Jul-2012 03:18 x86
Fxsresm.dll 6.2.9200.16384 925,184 26-Jul-2012 02:44 x86
Fxst30.dll 6.2.9200.16384 222,720 26-Jul-2012 03:18 x86
Fxstiff.dll 6.2.9200.16384 423,936 26-Jul-2012 03:18 x86
Microsoft-windows-fax-common-ppdlic.xrm-ms Not applicable 3,010 28-Aug-2014 06:59 Not applicable
Welcomescan.jpg Not applicable 516,424 02-Jun-2012 14:37 Not applicable
Winfax.dll 6.2.9200.16384 25,088 26-Jul-2012 03:20 x86
Fxsapi.dll 6.2.9200.17099 227,840 28-Aug-2014 06:04 x86
Fxsdrv.dll 0.3.9200.16384 377,344 26-Jul-2012 03:18 x86
Fxsres.dll 6.2.9200.16384 6,755,328 26-Jul-2012 04:00 x86
Fxstiff.dll 6.2.9200.16384 423,936 26-Jul-2012 03:18 x86
Fxsui.dll 6.2.9200.17099 126,464 28-Aug-2014 06:04 x86
Fxswzrd.dll 6.2.9200.16384 124,416 26-Jul-2012 03:18 x86
Fxsapi.dll 6.2.9200.21216 227,840 28-Aug-2014 06:06 x86
Fxsdrv.dll 0.3.9200.16384 377,344 26-Jul-2012 03:18 x86
Fxsres.dll 6.2.9200.16384 6,755,328 26-Jul-2012 04:00 x86
Fxstiff.dll 6.2.9200.16384 423,936 26-Jul-2012 03:18 x86
Fxsui.dll 6.2.9200.21216 126,464 28-Aug-2014 06:06 x86
Fxswzrd.dll 6.2.9200.16384 124,416 26-Jul-2012 03:18 x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name File version File size Date Time Platform
Fxsapi.dll 6.2.9200.17099 616,448 28-Aug-2014 05:59 x64
Fxscom.dll 6.2.9200.16384 88,064 26-Jul-2012 03:05 x64
Fxscomex.dll 6.2.9200.17099 609,280 28-Aug-2014 05:59 x64
Fxsocm.dll 6.2.9200.16384 35,840 26-Jul-2012 03:05 x64
Fxsresm.dll 6.2.9200.16384 925,184 26-Jul-2012 02:34 x64
Fxst30.dll 6.2.9200.17099 254,976 28-Aug-2014 05:59 x64
Fxstiff.dll 6.2.9200.17099 432,640 28-Aug-2014 05:59 x64
Microsoft-windows-fax-common-ppdlic.xrm-ms Not applicable 3,010 28-Aug-2014 12:50 Not applicable
Welcomescan.jpg Not applicable 516,424 02-Jun-2012 14:38 Not applicable
Winfax.dll 6.2.9200.16384 28,672 26-Jul-2012 03:07 x64
Fxsapi.dll 6.2.9200.21216 616,448 28-Aug-2014 06:04 x64
Fxscom.dll 6.2.9200.16384 88,064 26-Jul-2012 03:05 x64
Fxscomex.dll 6.2.9200.21216 609,280 28-Aug-2014 06:04 x64
Fxsocm.dll 6.2.9200.16384 35,840 26-Jul-2012 03:05 x64
Fxsresm.dll 6.2.9200.16384 925,184 26-Jul-2012 02:34 x64
Fxst30.dll 6.2.9200.21216 254,976 28-Aug-2014 06:04 x64
Fxstiff.dll 6.2.9200.21216 432,640 28-Aug-2014 06:04 x64
Microsoft-windows-fax-common-ppdlic.xrm-ms Not applicable 3,010 28-Aug-2014 18:12 Not applicable
Welcomescan.jpg Not applicable 516,424 02-Jun-2012 14:38 Not applicable
Winfax.dll 6.2.9200.16384 28,672 26-Jul-2012 03:07 x64
Fxsapi.dll 6.2.9200.17099 616,448 28-Aug-2014 05:59 x64
Fxsdrv.dll 0.3.9200.16384 380,416 26-Jul-2012 03:05 x64
Fxsres.dll 6.2.9200.16384 6,755,328 26-Jul-2012 03:28 x64
Fxstiff.dll 6.2.9200.17099 432,640 28-Aug-2014 05:59 x64
Fxsui.dll 6.2.9200.17099 155,648 28-Aug-2014 05:59 x64
Fxswzrd.dll 6.2.9200.16384 151,552 26-Jul-2012 03:05 x64
Fxsapi.dll 6.2.9200.21216 616,448 28-Aug-2014 06:04 x64
Fxsdrv.dll 0.3.9200.16384 380,416 26-Jul-2012 03:05 x64
Fxsres.dll 6.2.9200.16384 6,755,328 26-Jul-2012 03:28 x64
Fxstiff.dll 6.2.9200.21216 432,640 28-Aug-2014 06:04 x64
Fxsui.dll 6.2.9200.21216 155,648 28-Aug-2014 06:04 x64
Fxswzrd.dll 6.2.9200.16384 151,552 26-Jul-2012 03:05 x64
Fxsapi.dll 6.2.9200.17099 227,840 28-Aug-2014 06:04 x86
Fxscom.dll 6.2.9200.16384 73,728 26-Jul-2012 03:18 x86
Fxscomex.dll 6.2.9200.17099 499,712 28-Aug-2014 06:04 x86
Fxsresm.dll 6.2.9200.16384 925,184 26-Jul-2012 02:44 x86
Winfax.dll 6.2.9200.16384 25,088 26-Jul-2012 03:20 x86
Fxsapi.dll 6.2.9200.21216 227,840 28-Aug-2014 06:06 x86
Fxscom.dll 6.2.9200.16384 73,728 26-Jul-2012 03:18 x86
Fxscomex.dll 6.2.9200.21216 499,712 28-Aug-2014 06:06 x86
Fxsresm.dll 6.2.9200.16384 925,184 26-Jul-2012 02:44 x86
Winfax.dll 6.2.9200.16384 25,088 26-Jul-2012 03:20 x86

Additional file information

Additional file information for Windows 8.1 or for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property Value
File name X86_60237aba4c2df7d6ae1af420fea8ed45_31bf3856ad364e35_6.3.9600.17331_none_ac821cad12f9b12a.manifest
File version Not applicable
File size 698
Date (UTC) 03-Sep-2014
Time (UTC) 01:46
File name X86_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_a0d76b666c145ec0.manifest
File version Not applicable
File size 110,835
Date (UTC) 03-Sep-2014
Time (UTC) 01:46
File name X86_prnms002.inf_31bf3856ad364e35_6.3.9600.17331_none_e71922e6d635a058.manifest
File version Not applicable
File size 6,061
Date (UTC) 30-Aug-2014
Time (UTC) 23:08

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property Value
File name Amd64_545963a2ac06cb53da03216929110333_31bf3856ad364e35_6.3.9600.17331_none_b1c313813489bb24.manifest
File version Not applicable
File size 702
Date (UTC) 03-Sep-2014
Time (UTC) 01:51
File name Amd64_5486e6a99fffe636fef8aa723ffbb17a_31bf3856ad364e35_6.3.9600.17331_none_604b3b35298961bd.manifest
File version Not applicable
File size 702
Date (UTC) 03-Sep-2014
Time (UTC) 01:51
File name Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_fcf606ea2471cff6.manifest
File version Not applicable
File size 110,844
Date (UTC) 03-Sep-2014
Time (UTC) 01:51
File name Amd64_prnms002.inf_31bf3856ad364e35_6.3.9600.17331_none_4337be6a8e93118e.manifest
File version Not applicable
File size 6,077
Date (UTC) 31-Aug-2014
Time (UTC) 00:19
File name Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.3.9600.17331_none_074ab13c58d291f1.manifest
File version Not applicable
File size 91,707
Date (UTC) 03-Sep-2014
Time (UTC) 01:51

Additional file information for Windows 8 or for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property Value
File name X86_1029321165ca09acbeca0eb3c8521686_31bf3856ad364e35_6.2.9200.21216_none_4cbffbe19836b415.manifest
File version Not applicable
File size 698
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name X86_685bdd6af39af867cdb99531a1eef1a4_31bf3856ad364e35_6.2.9200.17099_none_b63fcc564514da86.manifest
File version Not applicable
File size 698
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name X86_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_08a9cfd6220b092c.manifest
File version Not applicable
File size 110,830
Date (UTC) 29-Aug-2014
Time (UTC) 18:58
File name X86_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_0986ed093aea7a90.manifest
File version Not applicable
File size 110,830
Date (UTC) 29-Aug-2014
Time (UTC) 18:58
File name X86_prnms002.inf_31bf3856ad364e35_6.2.9200.17099_none_4eeb87568c2c4ac4.manifest
File version Not applicable
File size 6,064
Date (UTC) 29-Aug-2014
Time (UTC) 18:58
File name X86_prnms002.inf_31bf3856ad364e35_6.2.9200.21216_none_4fc8a489a50bbc28.manifest
File version Not applicable
File size 6,064
Date (UTC) 29-Aug-2014
Time (UTC) 18:58

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property Value
File name Amd64_307ea848b2ec00fd2995436bcc6496ac_31bf3856ad364e35_6.2.9200.21216_none_3f12ccb0a9226f6f.manifest
File version Not applicable
File size 1,046
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_5def46ff293bd5f8440c90d895c9fe6f_31bf3856ad364e35_6.2.9200.17099_none_b73721a2bd033036.manifest
File version Not applicable
File size 702
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_6269665678d3d0629675ae2ebc7cd433_31bf3856ad364e35_6.2.9200.17099_none_3dac590127bc1e53.manifest
File version Not applicable
File size 702
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_c46f62b28c4a36ab194503935b2ef0c0_31bf3856ad364e35_6.2.9200.17099_none_00000625f848d0ec.manifest
File version Not applicable
File size 1,046
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_e7b2b0fb2d676a2817a69a3f089901d0_31bf3856ad364e35_6.2.9200.21216_none_0c55619d4fc06101.manifest
File version Not applicable
File size 702
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_fd5ce33fbba6a2001c9aaf64293831bd_31bf3856ad364e35_6.2.9200.21216_none_7d262130dab2a504.manifest
File version Not applicable
File size 702
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_64c86b59da687a62.manifest
File version Not applicable
File size 110,839
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_65a5888cf347ebc6.manifest
File version Not applicable
File size 110,839
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_prnms002.inf_31bf3856ad364e35_6.2.9200.17099_none_ab0a22da4489bbfa.manifest
File version Not applicable
File size 6,080
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Amd64_prnms002.inf_31bf3856ad364e35_6.2.9200.21216_none_abe7400d5d692d5e.manifest
File version Not applicable
File size 6,080
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.17099_none_6f1d15ac0ec93c5d.manifest
File version Not applicable
File size 91,707
Date (UTC) 29-Aug-2014
Time (UTC) 18:55
File name Wow64_microsoft-windows-fax-common_31bf3856ad364e35_6.2.9200.21216_none_6ffa32df27a8adc1.manifest
File version Not applicable
File size 91,707
Date (UTC) 29-Aug-2014
Time (UTC) 18:55

      

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.