Symptoms
Consider the following scenario:
- You have update 2996799 installed on an Intel® Atom™ Processor Z373x series based computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
- You plug an SD card in to the computer.
- You hibernate and then resume the computer.
In this scenario, the computer cannot enter the Connected Standby power state after the computer resumes from at least one hibernate cycle.
Cause
This issue occurs because update 2996799 does not handle certain power I/O request packets (IRPs) correctly.
Resolution
To resolve this problem, we have released an update for Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. Before you install this update, check out the prerequisites.
How to obtain this update
Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following stand-alone files are available for download from the Microsoft Download Center.
| Operating system | Update |
|---|---|
| All supported x86-based versions of Windows 8.1 |
Download the package now. |
| All supported x64-based versions of Windows 8.1 |
Download the package now. |
| All supported x64-based versions of Windows Server 2012 R2 |
Download the package now. |
Note The update for Windows RT 8.1 can be obtained only from Windows Update.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Method 3: Update rollup
Install the November 2014 update rollup for Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
Note The update rollup fixes many other issues in addition to the issue that the stand-alone update fixes. The update rollup is larger than the stand-alone update. Therefore, the update rollup takes longer to download.
Update information
Prerequisites
To install this update, you must first install the update 2919355 in Windows 8.1 or Windows Server 2012 R2.
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
File information
The global version of this update or this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 file information and notes
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.3.960 0.17 xxx Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 RTM GDR The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Intelpep.sys | 6.3.9600.17396 | 36,160 | 13-Oct-2014 | 02:47 | x86 |
| Pdc-mw.ptxml | Not applicable | 4,498 | 21-Aug-2013 | 23:40 | Not applicable |
| Pdc.sys | 6.3.9600.17396 | 76,096 | 13-Oct-2014 | 02:47 | x86 |
| Dumpsd.sys | 6.3.9600.17396 | 131,392 | 13-Oct-2014 | 02:47 | x86 |
| Sdbus.sys | 6.3.9600.17399 | 199,488 | 13-Oct-2014 | 02:47 | x86 |
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Intelpep.sys | 6.3.9600.17396 | 39,744 | 13-Oct-2014 | 02:43 | x64 |
| Pdc-mw.ptxml | Not applicable | 4,498 | 22-Aug-2013 | 06:45 | Not applicable |
| Pdc.sys | 6.3.9600.17396 | 86,336 | 13-Oct-2014 | 02:43 | x64 |
| Dumpsd.sys | 6.3.9600.17396 | 153,920 | 13-Oct-2014 | 02:43 | x64 |
| Sdbus.sys | 6.3.9600.17399 | 238,912 | 13-Oct-2014 | 02:43 | x64 |
For all supported ARM-based versions of Windows 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Pdc-mw.ptxml | Not applicable | 4,498 | 21-Aug-2013 | 23:34 | Not applicable |
| Pdc.sys | 6.3.9600.16453 | 77,664 | 01-Nov-2013 | 08:07 | Not applicable |
| Dumpsd.sys | 6.3.9600.17399 | 128,840 | 13-Oct-2014 | 02:37 | Not applicable |
| Sdbus.sys | 6.3.9600.17399 | 200,520 | 13-Oct-2014 | 02:37 | Not applicable |
Additional file information for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
| File property | Value |
|---|---|
| File name | Update.mum |
| File version | Not applicable |
| File size | 2,205 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
| File name | X86_e5af93586b7bed7c04af186cb877d4a1_31bf3856ad364e35_6.3.9600.17399_none_9ad2d76351b30de7.manifest |
| File version | Not applicable |
| File size | 691 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
| File name | X86_intelpep.inf_31bf3856ad364e35_6.3.9600.17399_none_593e95ee44b53651.manifest |
| File version | Not applicable |
| File size | 2,113 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:55 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-pdc_31bf3856ad364e35_6.3.9600.17399_none_3bcccf4377d16fb4.manifest |
| File version | Not applicable |
| File size | 88,631 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:55 |
| Platform | Not applicable |
| File name | X86_sdbus.inf_31bf3856ad364e35_6.3.9600.17399_none_067c9c08e5f45b5d.manifest |
| File version | Not applicable |
| File size | 2,728 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:55 |
| Platform | Not applicable |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
| File property | Value |
|---|---|
| File name | Amd64_523f0c2d5100de9be5cf0f8a314b206e_31bf3856ad364e35_6.3.9600.17399_none_4a754432687d33dc.manifest |
| File version | Not applicable |
| File size | 695 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
| File name | Amd64_intelpep.inf_31bf3856ad364e35_6.3.9600.17399_none_b55d3171fd12a787.manifest |
| File version | Not applicable |
| File size | 2,117 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:59 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-pdc_31bf3856ad364e35_6.3.9600.17399_none_97eb6ac7302ee0ea.manifest |
| File version | Not applicable |
| File size | 88,635 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:59 |
| Platform | Not applicable |
| File name | Amd64_sdbus.inf_31bf3856ad364e35_6.3.9600.17399_none_629b378c9e51cc93.manifest |
| File version | Not applicable |
| File size | 2,732 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:59 |
| Platform | Not applicable |
| File name | Update.mum |
| File version | Not applicable |
| File size | 2,428 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
Additional files for all supported ARM-based versions of Windows 8.1
| File property | Value |
|---|---|
| File name | Arm_d93f6b4ad16627d7ee4e0c9ac4aecd33_31bf3856ad364e35_6.3.9600.17399_none_4e509be2c2be094e.manifest |
| File version | Not applicable |
| File size | 691 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
| File name | Arm_microsoft-windows-pdc_31bf3856ad364e35_6.3.9600.17399_none_3bcf419b77ce8e7a.manifest |
| File version | Not applicable |
| File size | 88,631 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
| File name | Arm_sdbus.inf_31bf3856ad364e35_6.3.9600.17399_none_067f0e60e5f17a23.manifest |
| File version | Not applicable |
| File size | 2,728 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
| File name | Update.mum |
| File version | Not applicable |
| File size | 2,205 |
| Date (UTC) | 13-Oct-2014 |
| Time (UTC) | 02:52 |
| Platform | Not applicable |
References
For more information about software update terminology, see the article about the standard terminology that is used to describe Microsoft software updates.
Third-party information disclaimer
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.