The audio applications stop responding in Windows 7 or in Windows Server 2008 R2 after you resume the computer from the S3 sleep mode

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Article ID: 2122063 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You attach a USB audio device to a computer that is running Windows 7 or Windows Server 2008 R2.
  • You configure this device as the default audio device.
  • You put the computer into the S3 sleep mode while an application plays audio.
  • You disconnect the USB audio device while the computer is in the S3 sleep mode.
  • You resume the computer from the S3 sleep mode.
In this scenario, the application that was playing audio stops responding. Additionally, all the other audio-related applications stop responding. For example, Volume Mixer also stops responding.

Also, the operating system requires about 30 seconds to recognize a USB device after the device is attached to the computer.

CAUSE

The issue occurs because the Usbaudio.sys driver handles the stream pointers incorrectly when the operating system resumes from the S3 sleep mode.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version or the global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbaudio.sys6.1.7600.2075480,64014-Jul-201005:32x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbaudio.sys6.1.7600.20754109,56814-Jul-201005:57x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbaudio.sys6.1.7600.20754261,12014-Jul-201005:14IA-64

WORKAROUND

To work around this issue, restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about stream pointers, visit the following Microsoft website:
Introduction to stream pointers
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,628
Date (UTC)14-Jul-2010
Time (UTC)10:24
PlatformNot applicable

File nameX86_wdma_usb.inf_31bf3856ad364e35_6.1.7600.20754_none_6d9743bc3134a4e7.manifest
File versionNot applicable
File size2,271
Date (UTC)14-Jul-2010
Time (UTC)07:51
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_wdma_usb.inf_31bf3856ad364e35_6.1.7600.20754_none_c9b5df3fe992161d.manifest
File versionNot applicable
File size2,275
Date (UTC)14-Jul-2010
Time (UTC)08:54
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size1,842
Date (UTC)14-Jul-2010
Time (UTC)10:24
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_wdma_usb.inf_31bf3856ad364e35_6.1.7600.20754_none_6d98e7b23132ade3.manifest
File versionNot applicable
File size2,273
Date (UTC)14-Jul-2010
Time (UTC)08:41
PlatformNot applicable

File nameUpdate.mum
File versionNot applicable
File size1,451
Date (UTC)14-Jul-2010
Time (UTC)10:24
PlatformNot applicable

Properties

Article ID: 2122063 - Last Review: August 30, 2010 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2122063

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