Troubleshoot failure to find new mouse connected to your USB port

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Article ID: 223256 - View products that this article applies to.
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SYMPTOMS

When you connect a mouse of other device to a USB port on your computer, the mouse is not detected or does not function correctly.

CAUSE

This problem may occur if you previously canceled the detection of a USB device that you connected to a USB port. This problem may also occur if any one of the following conditions is true:
  • Previously installed mouse software is not removed correctly before you installed the Microsoft IntelliPoint software.
  • You try to use a USB mouse on a Microsoft Windows 95-based computer.

    Note The Windows 95 and Microsoft Windows NT 4.0 operating systems do not support USB devices.
  • You do not have an available PS/2 pointing device port or USB port on your computer.

RESOLUTION

To resolve this problem, try the following methods in the order presented.

Reinstall the mouse software

Remove the software. To do this, follow these steps:
  1. Open Add or Remove Programs in Control Panel.
    • Windows 7 or Windows Vista

      Click Start
      Collapse this imageExpand this image
      Start button
      , type appwiz.cpl in the Start Search box, and then press ENTER.

      Collapse this imageExpand this image
      User Access Control permission
      If you are prompted for an administrator password or for confirmation, type the password, or click Allow.
    • Windows XP

      Click Start, click Run, type appwiz.cpl, and then click OK.
  2. On the list of installed programs, select Microsoft IntelliPoint, and then click Add/Remove.
  3. Follow the instructions to remove the software.
  4. Delete the folder where the software was installed.
  5. Download and then reinstall the software. To do this, visit the following Microsoft Web site:
    http://www.microsoft.com/hardware/download/download.aspx?category=MK

Redetect the device

To resolve this problem, use the Add New Hardware wizard in Control Panel to detect the Microsoft pointing device.

Windows 7 or for Windows Vista

  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type Hardware in the Start Search box, and then press ENTER.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Follow the instructions to install the USB pointing device.

Windows XP

Note Microsoft Bluetooth devices require Windows XP Service Pack 2 (SP2) or later versions. Use the Setup wizard to connect your Bluetooth device to the computer.

Microsoft Windows 98 or Microsoft Millennium Edition

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add New Hardware.
  3. Click Next two times.
  4. In the list of found devices, click Microsoft IntelliMouse USB, and then click Next.
  5. Follow the instructions to complete the detection process.
Note If you are prompted to insert the Windows 98 CD in the CD drive, do so.

Verify that your device is listed in Device Manager

Windows 7 or Windows Vista

  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type devmgmt.msc in the Start Search box, and then press ENTER.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Expand Mice and other pointing devices, and then verify that your device is listed.

Windows XP

  1. Click Start, and then click Control Panel.
  2. Double-click System.
  3. On the Hardware tab, click Device Manager.
  4. Expand Mice and other pointing devices, and then verify that your device is listed.
  5. Click  Close to close Device Manager.

Windows 98 or Microsoft Windows Millennium Edition

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click the System icon.
  3. Click the Device Manager tab.
  4. Expand Mouse, and then verify that your device is listed.
  5. Click  Close to close Device Manager.

Restart the computer in safe mode

Windows 7 or Windows Vista

  1. Click Start
    Collapse this imageExpand this image
    Start button
    , click the arrow next to the Lock button , and then click Restart.
  2. Use one of the following methods:
    • If the computer has a single operating system installed, repeatedly press the F8 key as the computer restarts. You must press F8 before the Windows logo appears. If the Windows logo appears, you must try again.
    • If the computer has more than one operating system, use the arrow keys to highlight the operating system that you want to start in safe mode, and then press F8.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight the safe mode option that you want, and then press ENTER.

Windows XP

  1. Click Start, and then click Shut Down.
  2. Click Restart the computer, and then click Yes.
  3. Press the F8 key.
  4. On the Startup menu, select Safe Mode.
  5. When Windows has finished loading, close the message about safe mode.

Check Device Manager and remove duplicate devices

Windows 7 or Windows Vista

  1. Click Start
    Collapse this imageExpand this image
    Start button
    , type devmgmt.msc in the Start Search box, and then press ENTER.

    Collapse this imageExpand this image
    User Access Control permission
    If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
  2. Expand Mice and other pointing devices, and then view the list.
  3. Remove any devices other than the list that you made in the "Check Device Manager" section.
Restart the computer in Normal mode.

Windows XP

  1. Click Start, and then click Control Panel.
  2. Double-click System.
  3. On the Hardware tab, click Device Manager.
  4. Expand Mice and other pointing devices, and then view the list.
  5. Remove any devices other than the list that you made in the "Check Device Manager" section.
  6. Click Close to close the Device Manager.

Windows 98 or Windows Millennium Edition

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click the System icon.
  3. Click the Device Manager tab.
  4. Expand Mouse, and then view the list.
  5. Remove any devices other than the list that you made in the "Check Device Manager" section.
  6. Click Close to close the Device Manager.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
142405 Microsoft Plug and Play pointing device not detected
To install a USB pointing device in Windows 7 or in Windows Vista, follow the instructions in the "Install a USB device" topic in Windows Help and Support. To view the topic, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , and then click Help and Support.
  2. In the Search Help box, type Install a USB device, and then click Search Help.
  3. Click the appropriate topic.
To troubleshoot USB device problems in Windows 7 or in Windows Vista, follow the instructions in the "Troubleshoot USB device problems" topic in Windows Help and Support. To view the topic, follow these steps:
  1. Click Start
    Collapse this imageExpand this image
    Start button
    , and then click Help and Support.
  2. In the Search Help box, type Troubleshoot USB device problems, and then click Search Help.
  3. Click the appropriate topic.
For help with device problems in Windows Vista, visit the following Microsoft Web page:
http://support.microsoft.com/gp/hardware_device_problems

Properties

Article ID: 223256 - Last Review: September 29, 2011 - Revision: 12.0
APPLIES TO
  • Microsoft IntelliPoint 4.12
  • Microsoft Laser Mouse 6000
  • Microsoft Wireless Optical Desktop 3000
  • Microsoft Optical Desktop Elite for Bluetooth
  • Microsoft Optical Mouse
  • Microsoft Optical Mouse by Starck
  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop 4000
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Notebook Presenter Mouse 8000
  • Microsoft Wireless Optical Desktop 1000
  • Microsoft Wireless Optical Desktop 2000
  • Microsoft Wireless Optical Desktop for Bluetooth
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Desktop 700
  • Microsoft Wireless Laser Desktop 4000
  • Microsoft Wireless Laser Desktop 5000
  • Microsoft Wireless Laser Desktop for Mac
  • Microsoft Wireless Optical Desktop Pro 1.0
  • Microsoft Wireless Entertainment Desktop 7000
  • Microsoft Wireless Entertainment Desktop 8000
  • Microsoft Wireless Optical Desktop 700 v2.0
  • Microsoft Optical Desktop with Fingerprint Reader
  • Microsoft Natural Ergonomic Desktop 7000
  • Microsoft Wireless Laser Desktop 3000
  • Microsoft Wireless Laser Desktop 7000
  • Microsoft Internet Keyboard Pro
  • Microsoft MultiMedia Keyboard
  • Microsoft Natural Ergonomic Keyboard 4000
  • Microsoft Natural Keyboard Elite
  • Microsoft Natural MultiMedia Keyboard
  • Microsoft Reclusa
  • Microsoft Sidewinder X6 Keyboard
  • Microsoft Wired Keyboard 500
  • Microsoft Basic Keyboard
  • Microsoft Bluetooth Mobile Keyboard 6000
  • Microsoft Comfort Curve Keyboard 2000
  • Microsoft Windows XP Home Edition
  • Windows Vista Home Basic
  • Windows 7 Home Basic
Keywords: 
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