One or more volumes are corrupted on a hard disk when a dump file is saved on a computer that is running Windows 7 or Windows Server 2008 R2 if the hard disk space is larger than 2 terabytes

Article translations Article translations
Article ID: 2249857 - View products that this article applies to.
Expand all | Collapse all

On This Page

SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You attach a hard disk drive that has more than 2 terabytes of disk space to the computer.
  • You configure the operating system to save dump files to a volume of the hard disk drive. Some data of the dump file is offset at a disk offset greater than the 2 terabyte address of the hard disk drive.
  • The operating system crashes, generates a Stop code error message, and saves memory data to a dump file.
In this scenario, one or more volumes of the hard disk drive may be corrupted. Additionally, all data on these volumes are lost.

This issue also occurs when the operating system enters into hibernation and generates a Hiberfile.sys file that is at a disk offset greater than the 2 terabyte disk offset of the hard disk drive.

If the corrupted volumes include the system partition, you cannot start the computer

CAUSE

This issue occurs because of the crash dump disk driver (Diskdump.sys) cannot address more than 2 terabytes of disk space.

The Diskdump.sys driver can address up to 2 to the power of 32 sectors. If the sector size is 512 bytes, the driver can address up to 2 terabytes of disk space. If the actual offset is larger than this limitation, the driver incorrectly truncates the offset and saves data to a wrong location. Therefore, one or more volumes on the disk are corrupted.

RESOLUTION

Update information

How to obtain this update

Microsoft Update
This update is available from the Microsoft Update website:
http://update.microsoft.com
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Collapse this tableExpand this table
Operating systemUpdate
All supported x86-based versions of Windows 7
Collapse this imageExpand this image
Download
Download the update package now.
All supported x64-based versions of Windows 7
Collapse this imageExpand this image
Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
Collapse this imageExpand this image
Download
Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2
Collapse this imageExpand this image
Download
Download the update package now.
All supported x86-based versions of Windows Embedded Standard 7
Collapse this imageExpand this image
Download
Download the update package now.
All supported x64-based versions of Windows Embedded Standard 7
Collapse this imageExpand this image
Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Diskdump.sys6.1.7600.1663426,50413-Jul-201005:22x86
Diskdump.sys6.1.7600.2075326,50413-Jul-201005:13x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Diskdump.sys6.1.7600.1663427,00813-Jul-201005:37x64
Diskdump.sys6.1.7600.2075327,00813-Jul-201005:57x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Diskdump.sys6.1.7600.1663454,65613-Jul-201004:43IA-64
Diskdump.sys6.1.7600.2075354,66413-Jul-201004:36IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb2249857_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,782
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_1_for_kb2249857~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,485
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_2_for_kb2249857_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,738
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_2_for_kb2249857~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size2,441
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_for_kb2249857_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,881
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_for_kb2249857_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,916
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,615
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameX86_d23f54cbb736e94183876b0ed8d530e9_31bf3856ad364e35_6.1.7600.20753_none_475fd67c415750db.manifest
File versionNot applicable
File size696
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameX86_ed305dbd4ac87a10edb1f675f7d8a966_31bf3856ad364e35_6.1.7600.16634_none_50d4ab7001e2503c.manifest
File versionNot applicable
File size696
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameX86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_66c9a133f87218b7.manifest
File versionNot applicable
File size2,150
Date (UTC)13-Jul-2010
Time (UTC)05:55
PlatformNot applicable
File nameX86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_673c9ddd11a0d70c.manifest
File versionNot applicable
File size2,150
Date (UTC)13-Jul-2010
Time (UTC)05:45
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_132ceaf6cfac6d699f6f8acd0b7cd0f4_31bf3856ad364e35_6.1.7600.16634_none_21fbe4371a558b11.manifest
File versionNot applicable
File size700
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameAmd64_b107b535001acc967536a23902317df4_31bf3856ad364e35_6.1.7600.20753_none_d2c609b708af4f2d.manifest
File versionNot applicable
File size700
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameAmd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_c2e83cb7b0cf89ed.manifest
File versionNot applicable
File size2,152
Date (UTC)13-Jul-2010
Time (UTC)06:50
PlatformNot applicable
File nameAmd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_c35b3960c9fe4842.manifest
File versionNot applicable
File size2,152
Date (UTC)13-Jul-2010
Time (UTC)06:53
PlatformNot applicable
File namePackage_1_for_kb2249857_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,010
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_1_for_kb2249857~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,721
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_2_for_kb2249857_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,748
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_2_for_kb2249857~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,455
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_for_kb2249857_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,111
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_for_kb2249857_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,150
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,843
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_71a8f2bee8971bb8d457d553239bd7e7_31bf3856ad364e35_6.1.7600.20753_none_2ffb718bec9475ea.manifest
File versionNot applicable
File size698
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameIa64_a480c6e3b04d0b3c738a9954b9bbee9f_31bf3856ad364e35_6.1.7600.16634_none_bc84c8189683ce23.manifest
File versionNot applicable
File size698
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameIa64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16634_none_66cb4529f87021b3.manifest
File versionNot applicable
File size2,151
Date (UTC)13-Jul-2010
Time (UTC)06:42
PlatformNot applicable
File nameIa64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20753_none_673e41d3119ee008.manifest
File versionNot applicable
File size2,151
Date (UTC)13-Jul-2010
Time (UTC)12:04
PlatformNot applicable
File namePackage_1_for_kb2249857_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,004
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_1_for_kb2249857~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,713
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_for_kb2249857_rtm_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,666
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File namePackage_for_kb2249857_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,689
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,664
Date (UTC)13-Jul-2010
Time (UTC)13:09
PlatformNot applicable

Properties

Article ID: 2249857 - Last Review: October 26, 2010 - Revision: 3.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbqfe kbfix kbexpertiseadvanced kbsurveynew atdownload KB2249857

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com