A Bluetooth Personal Area Network device may stop responding after a surprise removal of the device from a computer that is running Windows 7

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Article ID: 2254251 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You pair a Bluetooth Personal Area Network device to a computer that is running Windows 7.
  • You perform a surprise removal of the device.
  • You pair the device to the computer again, and the Bluetooth Personal Area Network device reinitializes.
In this scenario, the Bluetooth Personal Area Network device may stop responding. In Device Manager, you see a yellow exclamation point (!) displayed next to the Bluetooth Personal Area Network device.

CAUSE

This problem occurs because Bthport.sys does not process device I/O control requests that are queued while the device is in a stopped state correctly. When a device is removed, the driver should not be unloaded if an application is waiting for any device I/O control requests to complete. This prevents the driver from functioning when the Bluetooth radio is reconnected.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes 
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bthenum.sys6.1.7600.1638534,81613-Jul-200923:51x86
Bthport.sys6.1.7600.20742393,21624-Jun-201008:05x86
Bthusb.sys6.1.7600.2074260,41624-Jun-201008:05x86
Fsquirt.exe6.1.7600.16385219,64814-Jul-200901:14x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Bthenum.sys6.1.7600.1638541,98414-Jul-200900:06x64
Bthport.sys6.1.7600.20742552,44824-Jun-201009:47x64
Bthusb.sys6.1.7600.2074280,38424-Jun-201009:47x64
Fsquirt.exe6.1.7600.16385229,37614-Jul-200901:39x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Bluetooth Personal Area Network (PAN) is a technology that enables you to create an Ethernet network with wireless links between mobile computers, mobile phones, and handheld devices. You can connect to the following types of Bluetooth enabled devices that work with PAN:
  • A personal area network user (PANU) device
  • A group ad hoc network (GN) device
  • A network access point (NAP) device

For more information about PAN, visit the following Microsoft website:
What is a Bluetooth personal area network (PAN)?

For more information about the Bluetooth driver stack, visit the following Microsoft website:
Bluetooth driver stack
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb2254251~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,829
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File namePackage_2_for_kb2254251~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,803
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File namePackage_for_kb2254251_rtm~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,898
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,623
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File nameX86_bth.inf_31bf3856ad364e35_6.1.7600.20742_none_72ccfbae35e4a87c.manifest
File versionNot Applicable
File size3,492
Date (UTC)25-Jun-2010
Time (UTC)00:09
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_bth.inf_31bf3856ad364e35_6.1.7600.20742_none_ceeb9731ee4219b2.manifest
File versionNot Applicable
File size3,496
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File namePackage_1_for_kb2254251~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size1,839
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File namePackage_2_for_kb2254251~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size1,813
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File namePackage_for_kb2254251_rtm~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size1,910
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,633
Date (UTC)25-Jun-2010
Time (UTC)00:06
PlatformNot Applicable

Properties

Article ID: 2254251 - Last Review: August 30, 2010 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2254251

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