Windows Explorer does not correctly recognize the DVD drive and the DVD disc after you use Windows DVD Maker to create a DVD disc in Windows 7 or in Windows Server 2008 R2

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Article ID: 2281456 - View products that this article applies to.
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SYMPTOMS

You have a computer that is running Windows 7 or Windows Server 2008 R2. After you create a DVD disc by using Windows DVD Maker, Windows Explorer does not correctly recognize the DVD drive and the DVD disc. Additionally, Windows Explorer displays the DVD drive as a CD drive. 

When this issue occurs, the DVD media cannot be played correctly. For example, the DVD disc cannot be played automatically. Additionally, Windows Media Player cannot play the DVD disc.

CAUSE

The Windows Shell tracks the state of DVD drives. This issue occurs because there is an error in the state tracking logic. This error causes the Windows Shell to behave as if the drive is inaccessible. Therefore, the drive state is not displayed correctly in Windows Explorer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shsvcs.dll6.1.7600.20756328,19216-Jul-201010:24x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shsvcs.dll6.1.7600.20756370,17616-Jul-201010:50x64
Shsvcs.dll6.1.7600.20756328,19216-Jul-201010:24x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shsvcs.dll6.1.7600.20756526,84816-Jul-201009:54IA-64
Shsvcs.dll6.1.7600.20756328,19216-Jul-201010:24x86

WORKAROUND

To work around this issue, use one of the following methods:

Method 1

Disable the DVD drive in Device Manager, and then re-enable the DVD drive.

Method 2

Restart the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_a06685e32e0e88e12452bf47b0f1de04_31bf3856ad364e35_6.1.7600.20756_none_09d3b80aca5a1e23.manifest
File versionNot applicable
File size694
Date (UTC)16-Jul-2010
Time (UTC)19:27
PlatformNot applicable
File nameX86_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_cdb1c5d897458916.manifest
File versionNot applicable
File size5,822
Date (UTC)16-Jul-2010
Time (UTC)11:00
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_a39d90d9358a281b3f034521e8c013bb_31bf3856ad364e35_6.1.7600.20756_none_e1123f9579bb93a4.manifest
File versionNot applicable
File size1,038
Date (UTC)16-Jul-2010
Time (UTC)19:27
PlatformNot applicable
File nameAmd64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_29d0615c4fa2fa4c.manifest
File versionNot applicable
File size5,826
Date (UTC)16-Jul-2010
Time (UTC)11:44
PlatformNot applicable
File nameWow64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_34250bae8403bc47.manifest
File versionNot applicable
File size2,841
Date (UTC)16-Jul-2010
Time (UTC)10:55
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_ffa679f0dac01e4415a7117d2a509aa7_31bf3856ad364e35_6.1.7600.20756_none_5900aef987d858ab.manifest
File versionNot applicable
File size1,036
Date (UTC)16-Jul-2010
Time (UTC)19:27
PlatformNot applicable
File nameIa64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_cdb369ce97439212.manifest
File versionNot applicable
File size5,824
Date (UTC)16-Jul-2010
Time (UTC)11:46
PlatformNot applicable
File nameWow64_microsoft-windows-shsvcs_31bf3856ad364e35_6.1.7600.20756_none_34250bae8403bc47.manifest
File versionNot applicable
File size2,841
Date (UTC)16-Jul-2010
Time (UTC)10:55
PlatformNot applicable

Steps to reproduce the problem

  1. Put a blank DVD-R or DVD-RW disc into the DVD drive.
  2. Start Windows DVD Maker.
  3. Click Add items to add the sample video Wildlife.
  4. Click Next, and then click Burn to create the DVD.

    Note After the DVD is created successfully, the DVD disc is ejected by Windows DVD Maker, and the DVD drive name is changed to CD Drive.
  5. Exit Windows DVD Maker.
In this scenario, you notice that the AutoPlay function does not work. For example, the DVD disc is not played automatically. Additionally, when you start Windows Media Player, the DVD disc is not recognized correctly.

Properties

Article ID: 2281456 - Last Review: August 12, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 R2 Enterprise without Hyper-V
  • Windows Server 2008 R2 Datacenter without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2281456

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