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Reply and Forward of email in Outlook 2010 and Outlook 2013 results in 5.2.1 NDR
Article ID: 2383603 - View products that this article applies to.
When sending a reply or forwarding an email message, Microsoft Outlook 2010 and Microsoft Outlook 2013 may receive a Non-Delivery Report (NDR) in a Microsoft Exchange Server 2003 or Microsoft Exchange Server 2007 organization. The NDR messages are similar to the following:
Your message did not reach some or all of the intended recipients.
Or, the body of the message may contain the following text:
Other outgoing email messages may remain in the Outbox folder and not be sent. In the Sync Issues folder, the following error may be logged:
In addition, on the Exchange Server corresponding error events are logged in the Application Event log. In this case, the call to create a named property or the replica identifier is unsuccessful, and one or both of the following event ID messages are logged in Windows Event Viewer:
Event ID: 9667
Outlook 2010 and Outlook 2013 introduce new named properties. When used, these may be added to the named properties table of the Exchange Server database. Each Exchange database's named properties table has a limit and a new message with additional named properties has caused the quota to be exceeded.
To address this issue, first make sure that your Exchange 2003 or 2007 server has the lastest Service Pack and/or Update Rollup installed. For Exchange Server 2007, Service Pack 2, Update Rollup 8 for Service Pack 1, or later should be installed. These introduced changes to how named properties are handled in Exchange 2007. For Exchange Server 2003, first try installing the following hotfix and enabling the corresponding registry value as described in the Knowledge Base article:
Second, make sure that the latest hotfix packages for Outlook 2010 and Outlook 2013 are installed. For more information about the latest applicable updates, click the following article number to view the article in the Microsoft Knowledge Base:
If the above steps do not resolve the issue, then proceed with the following:
As a temporary workaround, you can remove any additional mailboxes or shared mailboxes from Outlook.
Named properties can be added by other clients also. These are not exclusive to Microsoft Outlook clients. To learn more about Named Properties, please see the following TechNet article:
If you are unable to determine the root cause, and if the number of named properties and replica identifiers created on your servers continue to rise, contact Microsoft Customer Service and Support. For information about how to contact support, visit Microsoft Help and Support.
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.