The pop-up windows of a RemoteApp program may be hidden in Windows Server 2008 R2 and in Windows 7

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Article ID: 2384602 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You install the Remote Desktop Session Host role service on a computer that is running Windows Server 2008 R2.
  • You publish a RemoteApp program on the computer.
  • You connect to the RemoteApp program from a remote client computer that is running Windows Server 2008 R2 or Windows 7.
In this scenario, some pop-up windows of the RemoteApp program may be hidden. Therefore, you have to manually change the focus to view the pop-up window.

CAUSE

This issue occurs because Rdpshell.exe incorrectly filters some pop-up windows. Therefore, these pop-up windows are hidden behind the parent window.

RESOLUTION

To resolve this issue, install this hotfix on the remote client computer that is running Windows Server 2008 R2 or Windows 7.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows 7. Additionally, the Remote Desktop Services role service must be installed.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.1.7600.20785159,74420-Aug-201004:25x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7600.20785257,53620-Aug-201004:25x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06720-Aug-201004:41Not applicable
Tserrredir.dll6.1.7600.1638511,26414-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.1.7600.20785176,64020-Aug-201005:37x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7600.20785294,91220-Aug-201005:37x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7600.20785176,64020-Aug-201005:37x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7600.20785294,91220-Aug-201005:37x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06720-Aug-201005:58Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7600.20785159,74420-Aug-201004:25x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7600.20785257,53620-Aug-201004:25x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.1.7600.20785410,62420-Aug-201004:17IA-64
Rdpinit.mofNot applicable1,19710-Jun-200920:48Not applicable
Rdpshell.exe6.1.7600.20785654,33620-Aug-201004:17IA-64
Rdpshell.mofNot applicable1,20010-Jun-200920:48Not applicable
Tserrredir.dll6.1.7600.1638527,13614-Jul-200901:49IA-64
Rdpinit.exe6.1.7600.20785159,74420-Aug-201004:25x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7600.20785257,53620-Aug-201004:25x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
983533 The pop-up windows are hidden and the TS RemoteApp application stops responding in Windows Vista, in Windows 7, in Windows Server 2008, and in Windows Server 2008 R2
For more information about the RemoteApp and Desktop Connections feature, visit the following Microsoft website:
Introduction to the RemoteApp and Desktop Connections feature
For more information about the Form.Modal property, visit the following Microsoft website:
General information about the "Form.Modal" property
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,666
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameX86_442b51879287a56f86793c4f6e8e5d02_31bf3856ad364e35_6.1.7600.20785_none_dd0ca3112fbdf5a9.manifest
File versionNot applicable
File size733
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameX86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.20785_none_1f3b18f9c094bf99.manifest
File versionNot applicable
File size10,712
Date (UTC)20-Aug-2010
Time (UTC)09:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_3dbea6137bc25c8716e57e75f507f16f_31bf3856ad364e35_6.1.7600.20785_none_e17bd8bb36471643.manifest
File versionNot applicable
File size727
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameAmd64_a1fb7f6663b452e67673ad2445c6b26e_31bf3856ad364e35_6.1.7600.20785_none_2393d51602b666c8.manifest
File versionNot applicable
File size727
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameAmd64_f21d52218ab92131a797698217c8d356_31bf3856ad364e35_6.1.7600.20785_none_e424ac5fbe780aa9.manifest
File versionNot applicable
File size737
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_9e8ece2ecf302f6a.manifest
File versionNot applicable
File size9,324
Date (UTC)20-Aug-2010
Time (UTC)09:13
PlatformNot applicable
File nameAmd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.20785_none_7b59b47d78f230cf.manifest
File versionNot applicable
File size10,718
Date (UTC)20-Aug-2010
Time (UTC)09:13
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,525
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_a8e378810390f165.manifest
File versionNot applicable
File size6,618
Date (UTC)20-Aug-2010
Time (UTC)05:11
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_3dbea6137bc25c8716e57e75f507f16f_31bf3856ad364e35_6.1.7600.20785_none_855ee12d7de7ae09.manifest
File versionNot applicable
File size726
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameIa64_7e27fc719b20017a9afbe6760ade61df_31bf3856ad364e35_6.1.7600.20785_none_f113db89a8d6070e.manifest
File versionNot applicable
File size725
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameIa64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_4271d6a116d0c730.manifest
File versionNot applicable
File size9,321
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,673
Date (UTC)20-Aug-2010
Time (UTC)09:06
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.20785_none_a8e378810390f165.manifest
File versionNot applicable
File size6,618
Date (UTC)20-Aug-2010
Time (UTC)05:11
PlatformNot applicable

Properties

Article ID: 2384602 - Last Review: October 14, 2010 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2384602

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