Windows crashes when you run applications that use the D3D and GDI Interop surfaces on a computer that has multiple monitors attached and that is running Windows 7 or Windows Server 2008 R2

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Article ID: 2386792 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario.
  • You use a Windows Display Driver Model (WDDM) 1.1 graphics adapter on a computer that is running Windows 7 or Windows Server 2008 R2.
  • The computer that has multiple monitors attached.
  • You run applications that use the D3D and GDI Interop surfaces.
In this scenario, Windows crashes. For example, Windows crashes when you use the latest version of Windows Live Essentials and certain games.

CAUSE

This issue occurs because of a pool corruption. This corruption occurs in GDI surfaces during display resolution changes.

RESOLUTION

Update information

How to obtain this update

Microsoft Update
This update is available from the Microsoft Update website:
http://update.microsoft.com
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.166612,326,01621-Aug-201003:41x86
Win32k.sys6.1.7600.207872,327,55221-Aug-201004:59x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.166613,122,68821-Aug-201004:10x64
Win32k.sys6.1.7600.207873,124,22421-Aug-201005:16x64
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7600.166617,413,76021-Aug-201003:31IA-64
Win32k.sys6.1.7600.207877,415,80821-Aug-201004:35IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_2a1060d576eb65c338e36e3a481aa17c_31bf3856ad364e35_6.1.7600.16661_none_91dee03afedd06b5.manifest
File versionNot applicable
File size694
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameX86_5c9135a80d578b3fa117078d07a609fe_31bf3856ad364e35_6.1.7600.20787_none_dce9f94e3fc1db94.manifest
File versionNot applicable
File size694
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_b8db743ffbcdb968.manifest
File versionNot applicable
File size42,086
Date (UTC)21-Aug-2010
Time (UTC)06:07
PlatformNot applicable

File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_b95572ef14f6291e.manifest
File versionNot applicable
File size42,086
Date (UTC)21-Aug-2010
Time (UTC)07:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_36230d2edddc649f3a77da4691e7bf51_31bf3856ad364e35_6.1.7600.20787_none_489a8ef6c86df62d.manifest
File versionNot applicable
File size698
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameAmd64_47a9a8106632b396537e9fbd91de4106_31bf3856ad364e35_6.1.7600.16661_none_32591d26fe001cb8.manifest
File versionNot applicable
File size1,038
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameAmd64_8d7e98cab09ed8187824fa7cfea63947_31bf3856ad364e35_6.1.7600.16661_none_ccff3504be23291e.manifest
File versionNot applicable
File size698
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameAmd64_bba513090bb06da7c0d3f8bc1ea6a260_31bf3856ad364e35_6.1.7600.20787_none_ecb1e6b1db544b7b.manifest
File versionNot applicable
File size1,038
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameAmd64_bbb7ab46f9c56c24bf9b4c3e0f84c274_31bf3856ad364e35_6.1.7600.20787_none_a5d574afa05f5695.manifest
File versionNot applicable
File size698
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameAmd64_bcd7be9a1e45d7df868a0ec8918c8b9b_31bf3856ad364e35_6.1.7600.16661_none_79978e6264c24c6b.manifest
File versionNot applicable
File size698
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_14fa0fc3b42b2a9e.manifest
File versionNot applicable
File size42,090
Date (UTC)21-Aug-2010
Time (UTC)07:08
PlatformNot applicable

File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_15740e72cd539a54.manifest
File versionNot applicable
File size42,090
Date (UTC)21-Aug-2010
Time (UTC)08:27
PlatformNot applicable

File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_1f4eba15e88bec99.manifest
File versionNot applicable
File size4,178
Date (UTC)21-Aug-2010
Time (UTC)06:00
PlatformNot applicable

File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_1fc8b8c501b45c4f.manifest
File versionNot applicable
File size4,178
Date (UTC)21-Aug-2010
Time (UTC)07:14
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_15411c91cc212aaca7771ab4a6a6e283_31bf3856ad364e35_6.1.7600.16661_none_ff78df52c977c78c.manifest
File versionNot applicable
File size696
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameIa64_6ed9bee40e971b600407c6db1f1d2f37_31bf3856ad364e35_6.1.7600.20787_none_4c50214ffd149129.manifest
File versionNot applicable
File size696
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameIa64_bbb7ab46f9c56c24bf9b4c3e0f84c274_31bf3856ad364e35_6.1.7600.20787_none_49b87d21e7ffee5b.manifest
File versionNot applicable
File size697
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameIa64_bcd7be9a1e45d7df868a0ec8918c8b9b_31bf3856ad364e35_6.1.7600.16661_none_1d7a96d4ac62e431.manifest
File versionNot applicable
File size697
Date (UTC)21-Aug-2010
Time (UTC)13:15
PlatformNot applicable

File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_b8dd1835fbcbc264.manifest
File versionNot applicable
File size42,088
Date (UTC)21-Aug-2010
Time (UTC)06:52
PlatformNot applicable

File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_b95716e514f4321a.manifest
File versionNot applicable
File size42,088
Date (UTC)21-Aug-2010
Time (UTC)08:12
PlatformNot applicable

File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.16661_none_1f4eba15e88bec99.manifest
File versionNot applicable
File size4,178
Date (UTC)21-Aug-2010
Time (UTC)06:00
PlatformNot applicable

File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.20787_none_1fc8b8c501b45c4f.manifest
File versionNot applicable
File size4,178
Date (UTC)21-Aug-2010
Time (UTC)07:14
PlatformNot applicable

Properties

Article ID: 2386792 - Last Review: August 16, 2011 - Revision: 3.1
APPLIES TO
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Web Server 2008 R2
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbqfe kbhotfixserver kbfix atdownload kbsurveynew kbexpertiseinter KB2386792

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