Article ID: 2387530 - View products that this article applies to.
When you try to connect the computer to a Wi-Fi Protected Setup (WPS) device, Windows 7 may not offer an option to configure the device. This offer is usually in the form of a wizard, a prompt, a button displayed on the desktop or sometimes a request for a PIN. Taking this action along with pushing a button on the external device will help the device connect to your computer or network. Without this interaction the connection may fail..
This issue occurs because Windows 7 does not follow the Wi-Fi Protected Setup (WPS) standard. The Wi-Fi Protected Setup specification version 1.0h of the Wi-Fi Alliance requires devices to ignore unrecognized attributes. A device that uses nonstandard attributes may send a message that contains an attribute that Windows 7 does not recognize. In this situation, Windows 7 does not ignore the unrecognized attribute that is present in the message that Windows 7 receives as expected. Therefore, an interoperability issue occurs and the device cannot be configured.
To resolve this issue, click the link below for how to install Windows 7 Service Pack 1 (SP1):
Service Pack Center
Note: If the Windows 7 (SP1) has already been installed, you do not need to install this hotfix. If you do not wish to, or are unable to install Windows 7 SP1, follow the instructions below to install this update.
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article.
If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Collapse this imageExpand this image
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
PrerequisitesThere are no prerequisites to apply this hotfix.
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou may have to restart the computer after you apply this hotfix.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information noteImportant Windows 7 and Windows Server 2008 R2 updates are included in the same packages.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7Click here to view or hide detailed files information
Article ID: 2387530 - Last Review: September 2, 2011 - Revision: 6.0
Contact us for more help