How to troubleshoot Internet Explorer 9 installation problems

Article ID: 2409098
If you are a Small Business customer, find additional troubleshooting and learning resources at the Support for Small Business
(http://smallbusiness.support.microsoft.com/)
site.
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Introduction

Internet Explorer 9 runs only on Windows Vista, Windows 7, and Windows Server 2008. When you try to install Internet Explorer 9, you may receive an error message (for example, 0x800F081E) and may be unable to finish installing Internet Explorer 9.  
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More information

Some prerequisites are required for installing Internet Explorer 9. To install Internet Explorer 9, the computer must be running one of the following operating systems:
  • Windows Vista 32-bit with Service Pack 2 (SP2) or a later version
  • Windows Vista 64-bit with Service Pack 2 (SP2) or a later version
  • Windows 7 32-bit or a later version
  • Windows 7 64-bit or a later version
  • Windows Server 2008 32-bit with Service Pack 2 (SP2) or a later version
  • Windows Server 2008 64-bit with Service Pack 2 (SP2) or a later version
  • Windows Server 2008 R2 64-bit or a later version

To install Internet Explorer 9 on a computer that is running one of these operating systems, follow these steps:
  1. Make sure that your computer has the latest software and updates. To do this, follow these steps: 
    1. Run Windows Update
      (http://windows.microsoft.com/en-US/windows/help/windows-update)
      , and then click Check for updates.
    2. Check whether Internet Explorer 9 is included in the list of files to update. If Internet Explorer 9 is included, exclude it before you update. (You can see which updates are available by clicking the <NumberOfUpdates> important updates are available link in the Windows Update window.)
    3. If an error is encountered during the Windows Update process, please see Fix the problem with Microsoft Windows Update that is not working
      (http://support.microsoft.com/mats/windows_update/en-us)
      .
  2. Restart your computer to make sure that any new updates take effect.
  3. Try to install Internet Explorer 9. To do this, use one of the following methods:
    • Use Windows Update if you excluded Internet Explorer 9 in step 1.
    • Download the installer from the Download Internet Explorer 9
      (http://windows.microsoft.com/en-us/internet-explorer/downloads/ie-9/worldwide-languages)
      website.

      Note To determine whether you are running a 32-bit or 64-bit version of Windows, please see Is my PC running the 32-bit or 64-bit version of Windows?
      (http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit)
  4. If you still cannot install Internet Explorer 9, you should manually install the prerequisite files. To do this, by follow the instructions in Prerequisites for installing Internet Explorer 9
    (http://support.microsoft.com/kb/2399238/)
    , and then repeat step 3.
  5. If you still have issues, please contact Microsoft Support
    (http://support.microsoft.com/contactus/?ws=support)
    .
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References

For information about how to download Internet Explorer 9, go to the following Microsoft website: 
Internet Explorer Home
(http://windows.microsoft.com/en-US/internet-explorer/products/ie/home)
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Properties

Article ID: 2409098 - Last Review: April 16, 2013 - Revision: 33.0
Keywords: 
kbprb kbexpertisebeginner kbsurveynew kbpubtypekc kbinstallation kbcip kbvideocontent kbmatsfixme kbfixme kbgraphxlink KB2409098
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