An USB device may intermittently disconnect and reconnect when you use the USB device in Windows 7 or in Windows Server 2008 R2

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Article ID: 2416007 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that has multiple processors and that is running Windows 7 or Windows Server 2008 R2.
  • You use an USB device on the computer.
In this scenario, the USB device intermittently disconnects and then reconnects. When this problem occurs, the USB device is re-enumerated.

Note If the device is a USB wireless networking device, the network connection is dropped and then reconnected.

CAUSE

This occurs because of a race condition in the USB driver when the operating system concurrently processes a request to resume from selective suspend and a request to disable wake on device connect. When the issue occurs, an unexpected USB bus reset is sent to the USB device driver. This causes the device to be removed and therefore a new device arrival notification and reinitialization occurs for the device. During this time, the USB device may disappear and reappear.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows Server 2008 R2.

Registry information

You do not have to make any changes to the registry to use this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbehci.sys6.1.7600.1670142,49610-Nov-201004:00x86
Usbhub.sys6.1.7600.16701258,56010-Nov-201004:01x86
Usbport.sys6.1.7600.16701284,16010-Nov-201004:00x86
Usbehci.sys6.1.7600.2083442,49610-Nov-201004:00x86
Usbhub.sys6.1.7600.20834258,56010-Nov-201004:01x86
Usbport.sys6.1.7600.20834284,16010-Nov-201004:00x86
Usbehci.sys6.1.7600.1670142,49610-Nov-201004:00x86
Usbhub.sys6.1.7600.16701258,56010-Nov-201004:01x86
Usbport.sys6.1.7600.16701284,16010-Nov-201004:00x86
Usbehci.sys6.1.7600.2083442,49610-Nov-201004:00x86
Usbhub.sys6.1.7600.20834258,56010-Nov-201004:01x86
Usbport.sys6.1.7600.20834284,16010-Nov-201004:00x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbehci.sys6.1.7600.1670152,22410-Nov-201004:22x64
Usbhub.sys6.1.7600.16701343,04010-Nov-201004:23x64
Usbport.sys6.1.7600.16701324,60810-Nov-201004:22x64
Usbehci.sys6.1.7600.2083452,22410-Nov-201004:35x64
Usbhub.sys6.1.7600.20834343,04010-Nov-201004:36x64
Usbport.sys6.1.7600.20834324,60810-Nov-201004:35x64
Usbehci.sys6.1.7600.1670152,22410-Nov-201004:22x64
Usbhub.sys6.1.7600.16701343,04010-Nov-201004:23x64
Usbport.sys6.1.7600.16701324,60810-Nov-201004:22x64
Usbehci.sys6.1.7600.2083452,22410-Nov-201004:35x64
Usbhub.sys6.1.7600.20834343,04010-Nov-201004:36x64
Usbport.sys6.1.7600.20834324,60810-Nov-201004:35x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbehci.sys6.1.7600.16701132,09610-Nov-201003:45IA-64
Usbhub.sys6.1.7600.16701972,80010-Nov-201003:46IA-64
Usbport.sys6.1.7600.16701648,19210-Nov-201003:45IA-64
Usbehci.sys6.1.7600.20834132,09610-Nov-201003:46IA-64
Usbhub.sys6.1.7600.20834972,80010-Nov-201003:47IA-64
Usbport.sys6.1.7600.20834648,19210-Nov-201003:46IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about selective suspend in USB drivers, visit the following Microsoft website:
Selective Suspend in USB Drivers
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot applicable
File size1,765
Date (UTC)10-Nov-2010
Time (UTC)21:51
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16701_none_1c8dc2e1786aa8a4.manifest
File versionNot applicable
File size5,259
Date (UTC)10-Nov-2010
Time (UTC)21:53
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20834_none_1cf9f0c6919de846.manifest
File versionNot applicable
File size5,259
Date (UTC)10-Nov-2010
Time (UTC)21:53
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.16701_none_bdeb3b6664a3e67f.manifest
File versionNot applicable
File size5,540
Date (UTC)10-Nov-2010
Time (UTC)21:53
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.20834_none_be57694b7dd72621.manifest
File versionNot applicable
File size5,540
Date (UTC)10-Nov-2010
Time (UTC)21:53
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16701_none_78ac5e6530c819da.manifest
File versionNot applicable
File size5,263
Date (UTC)10-Nov-2010
Time (UTC)21:56
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20834_none_79188c4a49fb597c.manifest
File versionNot applicable
File size5,263
Date (UTC)10-Nov-2010
Time (UTC)21:56
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.16701_none_1a09d6ea1d0157b5.manifest
File versionNot applicable
File size5,544
Date (UTC)10-Nov-2010
Time (UTC)21:56
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.20834_none_1a7604cf36349757.manifest
File versionNot applicable
File size5,544
Date (UTC)10-Nov-2010
Time (UTC)21:56
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,777
Date (UTC)10-Nov-2010
Time (UTC)21:51
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_usbport.inf_31bf3856ad364e35_6.1.7600.16701_none_bdecdf5c64a1ef7b.manifest
File versionNot applicable
File size5,542
Date (UTC)10-Nov-2010
Time (UTC)21:51
PlatformNot applicable
File nameIa64_usbport.inf_31bf3856ad364e35_6.1.7600.20834_none_be590d417dd52f1d.manifest
File versionNot applicable
File size5,542
Date (UTC)10-Nov-2010
Time (UTC)21:51
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size1,429
Date (UTC)10-Nov-2010
Time (UTC)21:51
PlatformNot applicable

Properties

Article ID: 2416007 - Last Review: December 15, 2010 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbexpertisebeginner kbsurveynew KB2416007

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