Symptoms
When you run a Windows Management Instrumentation (WMI) process in Microsoft Host Integration Server 2009, in Microsoft Biztalk Server 2009, or in Biztalk Server 2006 R2, you may receive the following error message:
Note
Unable to load because allocation of thread local storage failed.
Not enough storage is available to process this command.
Additionally, an entry may be logged in the event log that resembles the following:
Event Type: Error
Event Source: COM+
Event Category: (98)
Event ID: 4791
Date: <date>
Time: <time>
User: N/A
Computer: <computer_name>
Description:
The COM+ Services DLL (comsvcs.dll) was unable to load because allocation of thread local storage failed.
Process Name: wmiprvse.exe
Error Code = 0x80070008 : Not enough storage is available to process this command.
COM+ Services Internals Information:
File: d:\nt\com\complus\src\comsvcs\comsvcs\comsvcs.cpp, Line: 334
Comsvcs.dll file version: ENU 2001.12.4720.4045 shp
Cause
This problem occurs because the SSOMapper method and the SSOConfigStore method call the TLSAlloc function without an associated TLSFree function.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There are no prerequisites for installing this hotfix.
Restart information
You do not have to restart the computer after you apply this hotfix.
Replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For the x86-based version of Host Integration Server 2009
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Importexport.dll | 6.0.302.2 | 51,544 | 21-Oct-2010 | 16:13 | x86 |
| Infocache.dll | 6.0.302.2 | 125,272 | 21-Oct-2010 | 16:13 | x86 |
| Ssoadmin.dll | 6.0.302.2 | 90,960 | 21-Oct-2010 | 16:13 | x86 |
| Ssoadminserver.dll | 6.0.302.2 | 117,088 | 21-Oct-2010 | 16:13 | x86 |
| Ssoclient.exe | 6.0.302.2 | 54,616 | 21-Oct-2010 | 16:13 | x86 |
| Ssoconfig.exe | 6.0.302.2 | 80,216 | 21-Oct-2010 | 16:13 | x86 |
| Ssoconfigom.dll | 6.0.302.2 | 115,032 | 21-Oct-2010 | 16:13 | x86 |
| Ssoconfigstore.dll | 6.0.302.2 | 77,664 | 21-Oct-2010 | 16:13 | x86 |
| Ssocsserver.dll | 6.0.302.2 | 68,952 | 21-Oct-2010 | 16:13 | x86 |
| Ssocstx.dll | 6.0.302.2 | 54,096 | 21-Oct-2010 | 16:13 | x86 |
| Ssolookup.dll | 6.0.302.2 | 94,040 | 21-Oct-2010 | 16:13 | x86 |
| Ssolookupserver.dll | 6.0.302.2 | 121,184 | 21-Oct-2010 | 16:13 | x86 |
| Ssomanage.exe | 6.0.302.2 | 93,016 | 21-Oct-2010 | 16:13 | x86 |
| Ssomapper.dll | 6.0.302.2 | 101,208 | 21-Oct-2010 | 16:13 | x86 |
| Ssomappingserver.dll | 6.0.302.2 | 94,560 | 21-Oct-2010 | 16:13 | x86 |
| Ssops.exe | 6.0.302.2 | 81,744 | 21-Oct-2010 | 16:13 | x86 |
| Ssopsadmin.dll | 6.0.302.2 | 82,264 | 21-Oct-2010 | 16:13 | x86 |
| Ssopshelper.dll | 6.0.302.2 | 85,848 | 21-Oct-2010 | 16:13 | x86 |
| Ssopsserver.dll | 6.0.302.2 | 175,448 | 21-Oct-2010 | 16:13 | x86 |
| Ssoservercfg.dll | 6.0.302.2 | 165,720 | 21-Oct-2010 | 16:13 | x86 |
| Ssoss.dll | 6.0.302.2 | 104,784 | 21-Oct-2010 | 16:13 | x86 |
For the x64-based version of Host Integration Server 2009
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Importexport.dll | 6.0.302.2 | 51,544 | 03-Nov-2010 | 13:12 | x86 |
| Importexport.dll | 6.0.302.2 | 73,048 | 03-Nov-2010 | 13:12 | x64 |
| Infocache.dll | 6.0.302.2 | 205,656 | 03-Nov-2010 | 13:12 | x64 |
| Ssoadmin.dll | 6.0.302.2 | 122,192 | 03-Nov-2010 | 13:12 | x64 |
| Ssoadmin.dll | 6.0.302.2 | 90,960 | 03-Nov-2010 | 13:12 | x86 |
| Ssoadminserver.dll | 6.0.302.2 | 192,864 | 03-Nov-2010 | 13:12 | x64 |
| Ssoclient.exe | 6.0.302.2 | 82,264 | 03-Nov-2010 | 13:12 | x64 |
| Ssoconfig.exe | 6.0.302.2 | 131,416 | 03-Nov-2010 | 13:12 | x64 |
| Ssoconfigom.dll | 6.0.302.2 | 115,032 | 03-Nov-2010 | 13:12 | x86 |
| Ssoconfigom.dll | 6.0.302.2 | 169,816 | 03-Nov-2010 | 13:12 | x64 |
| Ssoconfigstore.dll | 6.0.302.2 | 103,776 | 03-Nov-2010 | 13:12 | x64 |
| Ssoconfigstore.dll | 6.0.302.2 | 77,664 | 03-Nov-2010 | 13:12 | x86 |
| Ssocsserver.dll | 6.0.302.2 | 96,600 | 03-Nov-2010 | 13:12 | x64 |
| Ssocstx.dll | 6.0.302.2 | 66,384 | 03-Nov-2010 | 13:12 | x64 |
| Ssolookup.dll | 6.0.302.2 | 137,048 | 03-Nov-2010 | 13:12 | x64 |
| Ssolookup.dll | 6.0.302.2 | 94,040 | 03-Nov-2010 | 13:12 | x86 |
| Ssolookupserver.dll | 6.0.302.2 | 188,256 | 03-Nov-2010 | 13:12 | x64 |
| Ssomanage.exe | 6.0.302.2 | 154,968 | 03-Nov-2010 | 13:12 | x64 |
| Ssomapper.dll | 6.0.302.2 | 101,208 | 03-Nov-2010 | 13:12 | x86 |
| Ssomapper.dll | 6.0.302.2 | 140,632 | 03-Nov-2010 | 13:12 | x64 |
| Ssomappingserver.dll | 6.0.302.2 | 146,784 | 03-Nov-2010 | 13:12 | x64 |
| Ssops.exe | 6.0.302.2 | 133,968 | 03-Nov-2010 | 13:12 | x64 |
| Ssopsadmin.dll | 6.0.302.2 | 107,864 | 03-Nov-2010 | 13:12 | x64 |
| Ssopsadmin.dll | 6.0.302.2 | 82,264 | 03-Nov-2010 | 13:12 | x86 |
| Ssopshelper.dll | 6.0.302.2 | 113,496 | 03-Nov-2010 | 13:12 | x64 |
| Ssopshelper.dll | 6.0.302.2 | 85,848 | 03-Nov-2010 | 13:12 | x86 |
| Ssopsserver.dll | 6.0.302.2 | 292,184 | 03-Nov-2010 | 13:12 | x64 |
| Ssoservercfg.dll | 6.0.302.2 | 165,720 | 03-Nov-2010 | 13:12 | x86 |
| Ssoss.dll | 6.0.302.2 | 165,712 | 03-Nov-2010 | 13:12 | x64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about the methods and functions mentioned in the "Cause" section, visit the following Microsoft Developer Network (MSDN) websites:
SSOMapper Methods
SSOConfigStore Methods
TlsFree Function
TlsAlloc Function