Article ID: 2438187 - Last Review: October 1, 2011 - Revision: 1.0

FIX: You cannot start a program that is installed many levels deep and that requires an Internet connection by using Forefront Threat Management Gateway Client

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SYMPTOMS

Consider the following scenario:
  • You have Microsoft Forefront Threat Management Gateway Client installed on a firewall client computer.
  • You have a program that is installed on a computer, and the program's absolute path is very long. For example, the program is installed to a folder that is many levels deep from the drive root.
  • The program requires an Internet connection.

When you try to start the program in this scenario, the program does not start.

Note This problem does not occur if the client computer uses Firewall Client for ISA Server instead of Forefront Threat Management Gateway Client.
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RESOLUTION

To resolve this problem, install the hotfix rollup that is described in the following Microsoft Knowledge Base article:
2616324  (http://support.microsoft.com/kb/2616324/ ) A hotfix rollup is available for Forefront Threat Management Gateway Client

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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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REFERENCES

For more information about Firewall client computers, visit the following Microsoft TechNet website:
About firewall client computers (http://technet.microsoft.com/en-us/library/dd897009.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

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APPLIES TO
  • Microsoft Forefront Threat Management Gateway 2010 Enterprise
  • Microsoft Forefront Threat Management Gateway 2010 Standard
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Keywords: 
kbfix kbbug kbexpertiseinter kbsurveynew KB2438187
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