Error message when you try to start Explorer.exe in Windows 7 or in Windows Server 2008 R2: "Server Execution Failed"

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Article ID: 2444677 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You select the Launch folder windows in a separate process option for Windows Explorer on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You redirect the My Documents folder to an unavailable network location.
  • You try to use a common Windows Explorer-dependent method. For example, you try to start Explorer.exe or to start Control Panel.
In this scenario, you cannot use any common Windows Explorer-dependent methods. Additionally, you receive an error message that resembles the following:
Server Execution Failed

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06518-Dec-201005:40Not applicable
Explorer.exe6.1.7600.208612,614,78418-Dec-201005:25x86
Explorer-ppdlic.xrm-msNot applicable3,06518-Dec-201008:13Not applicable
Explorer.exe6.1.7601.216242,616,32018-Dec-201007:56x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06518-Dec-201006:19Not applicable
Explorer.exe6.1.7600.208612,870,78418-Dec-201006:03x64
Explorer-ppdlic.xrm-msNot applicable3,06518-Dec-201009:05Not applicable
Explorer.exe6.1.7601.216242,872,83218-Dec-201008:50x64
Explorer.exe6.1.7600.208612,614,78418-Dec-201005:25x86
Explorer.exe6.1.7601.216242,616,32018-Dec-201007:56x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06518-Dec-201005:30Not applicable
Explorer.exe6.1.7600.208614,212,73618-Dec-201005:12IA-64
Explorer-ppdlic.xrm-msNot applicable3,06518-Dec-201009:47Not applicable
Explorer.exe6.1.7601.216244,213,24818-Dec-201009:34IA-64
Explorer.exe6.1.7600.208612,614,78418-Dec-201005:25x86
Explorer.exe6.1.7601.216242,616,32018-Dec-201007:56x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about GlobalFolderOptions elements, visit the following Microsoft webpage:
Introduction to GlobalFolderOptions elements
To enable the Launch folder windows in a separate process option for Windows Explorer, use one of the following methods:
  • Use registry editor to set the value of the following registry key to 1:
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\SeparateProcess
  • In Wicows Explorer, click Organize, click Folder and search options, click the View tab, and then click to select the Launch folder windows in a separate process check box under Files and Folders.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_5196efa4c16c6fbd33745703d2ae0407_31bf3856ad364e35_6.1.7600.20861_none_28d1cb05215a980f.manifest
File versionNot applicable
File size696
Date (UTC)20-Dec-2010
Time (UTC)20:15
PlatformNot applicable
File nameX86_c319133dea94ea2535c06cb3bf035dfa_31bf3856ad364e35_6.1.7601.21624_none_972cf686edb8f0f6.manifest
File versionNot applicable
File size696
Date (UTC)20-Dec-2010
Time (UTC)20:15
PlatformNot applicable
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20861_none_52264048f420fb58.manifest
File versionNot applicable
File size98,185
Date (UTC)18-Dec-2010
Time (UTC)05:54
PlatformNot applicable
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21624_none_543adddcf1244385.manifest
File versionNot applicable
File size98,185
Date (UTC)18-Dec-2010
Time (UTC)08:27
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_181158d53802548ef7177b3f469c4eed_31bf3856ad364e35_6.1.7601.21624_none_002cd588d688e844.manifest
File versionNot applicable
File size1,042
Date (UTC)20-Dec-2010
Time (UTC)20:15
PlatformNot applicable
File nameAmd64_b8be22f149f966ebbac87b411fb3d9f0_31bf3856ad364e35_6.1.7600.20861_none_2ca271a5f1efa40e.manifest
File versionNot applicable
File size1,042
Date (UTC)20-Dec-2010
Time (UTC)20:15
PlatformNot applicable
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20861_none_ae44dbccac7e6c8e.manifest
File versionNot applicable
File size98,189
Date (UTC)18-Dec-2010
Time (UTC)06:49
PlatformNot applicable
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21624_none_b0597960a981b4bb.manifest
File versionNot applicable
File size98,189
Date (UTC)18-Dec-2010
Time (UTC)09:21
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20861_none_b899861ee0df2e89.manifest
File versionNot applicable
File size97,119
Date (UTC)18-Dec-2010
Time (UTC)05:51
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21624_none_baae23b2dde276b6.manifest
File versionNot applicable
File size97,119
Date (UTC)18-Dec-2010
Time (UTC)08:24
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_4e76983fa3cc14595bdc3d9a5443b211_31bf3856ad364e35_6.1.7601.21624_none_5a68ed6ecf01ebb3.manifest
File versionNot applicable
File size1,040
Date (UTC)20-Dec-2010
Time (UTC)20:15
PlatformNot applicable
File nameIa64_ce3ff5b23ecd4f4ca59bd242eaae0956_31bf3856ad364e35_6.1.7600.20861_none_b1e1e48621375ed9.manifest
File versionNot applicable
File size1,040
Date (UTC)20-Dec-2010
Time (UTC)20:15
PlatformNot applicable
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20861_none_5227e43ef41f0454.manifest
File versionNot applicable
File size98,187
Date (UTC)18-Dec-2010
Time (UTC)06:48
PlatformNot applicable
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21624_none_543c81d2f1224c81.manifest
File versionNot applicable
File size98,187
Date (UTC)18-Dec-2010
Time (UTC)09:55
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20861_none_b899861ee0df2e89.manifest
File versionNot applicable
File size97,119
Date (UTC)18-Dec-2010
Time (UTC)05:51
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21624_none_baae23b2dde276b6.manifest
File versionNot applicable
File size97,119
Date (UTC)18-Dec-2010
Time (UTC)08:24
PlatformNot applicable

Properties

Article ID: 2444677 - Last Review: February 11, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2444677

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