A TIFF file is displayed with black horizontal lines in Windows Photo Viewer in Windows 7

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Article ID: 2459492 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7.
  • You try to view a TIFF file by using Windows Photo Viewer on the computer.
In this scenario, the file may be displayed together with horizontal black lines.

Note If you view the file in a different application, you will notice that the file itself is fine.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running the following operating system:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7RTMGDR
    6.1.760 0.20xxxWindows 7RTMLDR
    6.1.760 1.17xxxWindows 7SP1GDR
    6.1.760 1.21xxxWindows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Windowscodecs.dll6.1.7600.167221,011,20018-Dec-201005:32x86
Windowscodecs.dll6.1.7600.208611,011,20018-Dec-201005:31x86
Windowscodecs.dll6.1.7601.175271,010,68817-Dec-201007:12x86
Windowscodecs.dll6.1.7601.216241,010,68818-Dec-201007:57x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Windowscodecs.dll6.1.7600.167221,190,40018-Dec-201006:15x64
Windowscodecs.dll6.1.7600.208611,189,88818-Dec-201006:09x64
Windowscodecs.dll6.1.7601.175271,190,40017-Dec-201011:42x64
Windowscodecs.dll6.1.7601.216241,189,88818-Dec-201008:52x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot applicable
File size2,719
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameX86_190dd5272b8b23fa4296291ee4312c11_31bf3856ad364e35_6.1.7600.20861_none_ddf346784bbc84a4.manifest
File versionNot applicable
File size700
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameX86_313dd76ea329eef852b1d6581e0f44e9_31bf3856ad364e35_6.1.7601.17527_none_a9f9704020313eeb.manifest
File versionNot applicable
File size700
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameX86_937a8ef8e1c948ef90eed942ef2143f2_31bf3856ad364e35_6.1.7601.21624_none_3485a7f0f1a8fb16.manifest
File versionNot applicable
File size700
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameX86_f503117ce6bad5819978fa98288cdecd_31bf3856ad364e35_6.1.7600.16722_none_9aff0064bd6bea13.manifest
File versionNot applicable
File size700
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.16722_none_9695f3e00243b45d.manifest
File versionNot applicable
File size91,448
Date (UTC)18-Dec-2010
Time (UTC)06:09
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20861_none_96f350b11b82aa94.manifest
File versionNot applicable
File size91,448
Date (UTC)18-Dec-2010
Time (UTC)06:01
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.17527_none_98815257ff659efc.manifest
File versionNot applicable
File size91,448
Date (UTC)17-Dec-2010
Time (UTC)07:58
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.21624_none_9907ee451885f2c1.manifest
File versionNot applicable
File size91,448
Date (UTC)18-Dec-2010
Time (UTC)08:35
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_190dd5272b8b23fa4296291ee4312c11_31bf3856ad364e35_6.1.7600.20861_none_3a11e1fc0419f5da.manifest
File versionNot applicable
File size702
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_2753c5bb1557b4077962242eff2369ea_31bf3856ad364e35_6.1.7600.16722_none_e184b6de42056cca.manifest
File versionNot applicable
File size704
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_313dd76ea329eef852b1d6581e0f44e9_31bf3856ad364e35_6.1.7601.17527_none_06180bc3d88eb021.manifest
File versionNot applicable
File size702
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_505d1ef89b5340b22d53ac877d9f4589_31bf3856ad364e35_6.1.7600.16722_none_0815867b846cacb5.manifest
File versionNot applicable
File size1,048
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_69834d1a60f3224579c499fd16eba50d_31bf3856ad364e35_6.1.7601.17527_none_5cf3a0708bbd9957.manifest
File versionNot applicable
File size1,048
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_8d096010a7acda77beac9f470fae9d2d_31bf3856ad364e35_6.1.7600.20861_none_7d29b8fa27b32501.manifest
File versionNot applicable
File size704
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_937a8ef8e1c948ef90eed942ef2143f2_31bf3856ad364e35_6.1.7601.21624_none_90a44374aa066c4c.manifest
File versionNot applicable
File size702
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_bbf4139c1d8a466b86d2af7ef385f521_31bf3856ad364e35_6.1.7600.20861_none_670c063274f996dd.manifest
File versionNot applicable
File size1,048
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_e47b70983ef9b0c67d58e2c9ae7992ad_31bf3856ad364e35_6.1.7601.21624_none_175c2972d448ecda.manifest
File versionNot applicable
File size704
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_eb28595d187be6a50b24398dc718fdb5_31bf3856ad364e35_6.1.7601.17527_none_0b2d6ea587a82aa9.manifest
File versionNot applicable
File size704
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_f503117ce6bad5819978fa98288cdecd_31bf3856ad364e35_6.1.7600.16722_none_f71d9be875c95b49.manifest
File versionNot applicable
File size702
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_f6a7f76c30a5cb6f32484ad96ad38568_31bf3856ad364e35_6.1.7601.21624_none_32470b6a94541429.manifest
File versionNot applicable
File size1,048
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.16722_none_f2b48f63baa12593.manifest
File versionNot applicable
File size91,450
Date (UTC)18-Dec-2010
Time (UTC)07:02
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20861_none_f311ec34d3e01bca.manifest
File versionNot applicable
File size91,450
Date (UTC)18-Dec-2010
Time (UTC)06:59
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.17527_none_f49feddbb7c31032.manifest
File versionNot applicable
File size91,450
Date (UTC)17-Dec-2010
Time (UTC)12:27
PlatformNot applicable
File nameAmd64_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.21624_none_f52689c8d0e363f7.manifest
File versionNot applicable
File size91,450
Date (UTC)18-Dec-2010
Time (UTC)09:29
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size3,981
Date (UTC)20-Dec-2010
Time (UTC)08:34
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.16722_none_9695f3e00243b45d.manifest
File versionNot applicable
File size91,448
Date (UTC)18-Dec-2010
Time (UTC)06:09
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7600.20861_none_96f350b11b82aa94.manifest
File versionNot applicable
File size91,448
Date (UTC)18-Dec-2010
Time (UTC)06:01
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.17527_none_98815257ff659efc.manifest
File versionNot applicable
File size91,448
Date (UTC)17-Dec-2010
Time (UTC)07:58
PlatformNot applicable
File nameX86_microsoft-windows-windowscodec_31bf3856ad364e35_6.1.7601.21624_none_9907ee451885f2c1.manifest
File versionNot applicable
File size91,448
Date (UTC)18-Dec-2010
Time (UTC)08:35
PlatformNot applicable

Properties

Article ID: 2459492 - Last Review: February 15, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertisebeginner kbsurveynew KB2459492

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