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"Bad certificate" error when you use an Asset Intelligence synchronization point on a System Center Configuration Manager 2007 SP2 site server after the bootstrap certificate expires

Article ID: 2483225 - View products that this article applies to.

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Symptoms

Consider the following scenarios.

Scenario 1

You have a Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) site server.
You install an Asset Intelligence synchronization point on the site server. During the installation process, the Asset Intelligence synchronization point makes its first connection attempt to the System Center Online service.

Scenario 2

You have a System Center Configuration Manager 2007 Service Pack 2 (SP2) site server.
You install the Asset Intelligence synchronization point on the site server.
The bootstrap certificate expires.
The Asset Intelligence synchronization point tries to use the bootstrap certificate to renew the Asset Intelligence certificate.

In these scenarios, you receive the following error message in the Asset Intelligence pane of the Configuration Manager administrative console:

Connection failed -bad certificate

Additionally, the following error message is logged in the Aiupdatesvc.log file:

Asset Intelligence Catalog Sync Service Warning: 0 :<Log Date>:WebException trying to enroll: Status = ProtocolError
Asset Intelligence Catalog Sync Service Error: 0 :<Log Date>:Exception attempting sync - The request failed with HTTP status 403: Forbidden.

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Cause

This issue occurs because the common certificate (also known as the "bootstrap" certificate) expired on April 24, 2011.

When the System Center Configuration Manager 2007 Asset Intelligence synchronization point tries to use this certificate, the error message is displayed.

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Resolution

This update is replaced by update 2733615. To resolve this issue, install update 2733615:

2733615

(http://support.microsoft.com/kb/2733615/ )

An update for the bootstrap certificate in System Center Configuration Manager 2007 Asset Intelligence is available

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

(http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running System Center Configuration Manager 2007 Service Pack 2 (SP2).

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix. However, you have to close any opened instance of the Configuration Manager administrative console before you install this hotfix package.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.