An application error occurs in x86-based applications or services when you install certain updates on x64-based versions of Windows 7 or Windows Server 2008 R2, or the Itanium-based version of Windows Server 2008 R2

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Article ID: 2487426 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running an x64-based version of Windows 7 or Windows Server 2008 R2.
  • You run some x86-based applications or services on the computer.
  • You install updates through Windows update without first stopping the x86-based applications or services. These updates may include Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).
In this scenario, an error may occur in the x86-based applications or services, which causes the application or service to stop unexpectedly. This behavior may cause data loss. Additionally, an event error message that resembles the following is logged in the application event log:

Log Name: Application
Source: Application
Error Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
Description:
Faulting application name: ccSvcHst.exe, version: 109.0.0.107, time stamp: 0x4a92f9d9 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x73c362bc
Faulting process id: 0x758
Faulting application start time: 0x01cb55c1116c2970
Faulting application path: C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.3.198\ccSvcHst.exe
Faulting module path: unknown
Report Id: 4615753b-c1bf-11df-9aba-001c7e8791a6

RESOLUTION

Update information

Updates to the Windows 7 and Windows Server 2008 R2 installation software are included in this update. The installation software is the component that handles the installation and the removal of software updates, language packs, optional Windows features, and service packs. This update is necessary to successfully install and to remove any service packs to all versions of Windows 7 and on Windows Server 2008 R2.

Prerequisites

There are no prerequisites for installing this update.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Download information

The following files are available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the Update for Windows 7 for x64-based Systems (KB2487426) package now.

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Download
Download the Update for Windows Server 2008 R2 x64 Edition (KB2487426) package now.

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Download
Download the Update for Windows Server 2008 R2 for Itanium-based Systems (KB2487426) package now.

Release Date: February 8, 2011

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.7600.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.7600.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.7601.17xxxWindows 7 and Windows Server 2008 R2 SP1GDR
    6.1.7601.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Winsrv.dll6.1.7600.16723214,01621-Dec-201006:16x64
Winsrv.dll6.1.7600.20864214,01622-Dec-201007:15x64
Winsrv.dll6.1.7601.17527214,01617-Dec-201011:42x64
Winsrv.dll6.1.7601.21624214,01618-Dec-201008:52x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winsrv.dll6.1.7600.16723338,94421-Dec-201005:24IA-64
Winsrv.dll6.1.7600.20864338,94422-Dec-201006:28IA-64
Winsrv.dll6.1.7601.17527338,94417-Dec-201006:28IA-64
Winsrv.dll6.1.7601.21624338,94418-Dec-201009:35IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_00542f1830c5d75804a873c7dd1a84f7_31bf3856ad364e35_6.1.7601.17527_none_6dde84010e54b7ef.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_13a08d46847686397f7a7dd5062a708b_31bf3856ad364e35_6.1.7600.16723_none_1d2251fe5fca3cd3.manifest
File versionNot applicable
File size1,038
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_297854f7c06aaa192f3b109729f4b3c0_31bf3856ad364e35_6.1.7601.21624_none_98f73838748c3e6a.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_2ffdd84497473dcd799f80e50d7d6cb8_31bf3856ad364e35_6.1.7600.16723_none_23ac67b81c945f20.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_323d085b0a209cdcbf4d76761e60de9f_31bf3856ad364e35_6.1.7601.17527_none_ca244195df61747b.manifest
File versionNot applicable
File size1,038
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_4aaea486f32fb09e19e400b9b249ecd5_31bf3856ad364e35_6.1.7600.16723_none_dc144d20cd78ccfd.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_4d834cbaaa93e3aee4cf09a53e3b3444_31bf3856ad364e35_6.1.7601.17527_none_76f0fa39faf5e218.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_615b87b4dab56bfb19ae73f5f81c8bc1_31bf3856ad364e35_6.1.7600.20864_none_17b340bcd67d5c53.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_7161b397d647b7e73125b8f433eb0e9a_31bf3856ad364e35_6.1.7601.21624_none_5eb4c1e1801903ee.manifest
File versionNot applicable
File size1,038
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_c3efaf148cd3f8e865e982679b55f7aa_31bf3856ad364e35_6.1.7601.21624_none_efdd0d86ada36771.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_c4d2d53886f7f887b22859cb3a319205_31bf3856ad364e35_6.1.7600.20864_none_7e9f1d827808007f.manifest
File versionNot applicable
File size698
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_c6e8c0ca77bbf35b61806610eb8a6800_31bf3856ad364e35_6.1.7600.20864_none_e0559f79efaadaf6.manifest
File versionNot applicable
File size1,038
Date (UTC)22-Dec-2010
Time (UTC)21:36
PlatformNot applicable
File nameAmd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16723_none_12b26ed5b5d7569a.manifest
File versionNot applicable
File size7,086
Date (UTC)21-Dec-2010
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20864_none_1311cc3acf147f7f.manifest
File versionNot applicable
File size7,086
Date (UTC)22-Dec-2010
Time (UTC)08:01
PlatformNot applicable
File nameAmd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17527_none_149ccd03b2fa27e2.manifest
File versionNot applicable
File size7,086
Date (UTC)17-Dec-2010
Time (UTC)12:25
PlatformNot applicable
File nameAmd64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21624_none_152368f0cc1a7ba7.manifest
File versionNot applicable
File size7,086
Date (UTC)18-Dec-2010
Time (UTC)09:26
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size3,981
Date (UTC)22-Dec-2010
Time (UTC)21:37
PlatformNot applicable
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16723_none_1d071927ea381895.manifest
File versionNot applicable
File size1,300
Date (UTC)21-Dec-2010
Time (UTC)06:06
PlatformNot applicable
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20864_none_1d66768d0375417a.manifest
File versionNot applicable
File size1,300
Date (UTC)22-Dec-2010
Time (UTC)06:57
PlatformNot applicable
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17527_none_1ef17755e75ae9dd.manifest
File versionNot applicable
File size1,300
Date (UTC)17-Dec-2010
Time (UTC)07:41
PlatformNot applicable
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21624_none_1f781343007b3da2.manifest
File versionNot applicable
File size1,300
Date (UTC)18-Dec-2010
Time (UTC)08:23
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_00542f1830c5d75804a873c7dd1a84f7_31bf3856ad364e35_6.1.7601.17527_none_11c18c7355f54fb5.manifest
File versionNot Applicable
File size697
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_16348802efb95c0fbb4661615f07d898_31bf3856ad364e35_6.1.7601.21624_none_321d46982bf11ed4.manifest
File versionNot Applicable
File size696
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_297854f7c06aaa192f3b109729f4b3c0_31bf3856ad364e35_6.1.7601.21624_none_3cda40aabc2cd630.manifest
File versionNot Applicable
File size697
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_2ffdd84497473dcd799f80e50d7d6cb8_31bf3856ad364e35_6.1.7600.16723_none_c78f702a6434f6e6.manifest
File versionNot Applicable
File size697
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_382c889459e05995f5cc76ba1802fdab_31bf3856ad364e35_6.1.7600.16723_none_aa0d6498cf22bc9b.manifest
File versionNot Applicable
File size696
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_4580d2cd534318e3b72b307f77432c57_31bf3856ad364e35_6.1.7600.20864_none_ff0dc208091f145e.manifest
File versionNot Applicable
File size696
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_615b87b4dab56bfb19ae73f5f81c8bc1_31bf3856ad364e35_6.1.7600.20864_none_bb96492f1e1df419.manifest
File versionNot Applicable
File size697
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_ada28c942152588038ecc1ad6f39c234_31bf3856ad364e35_6.1.7601.17527_none_5e7f7bac95398c21.manifest
File versionNot Applicable
File size696
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameIa64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16723_none_b6957747fd77ee60.manifest
File versionNot Applicable
File size7,084
Date (UTC)21-Dec-2010
Time (UTC)07:40
File nameIa64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20864_none_b6f4d4ad16b51745.manifest
File versionNot Applicable
File size7,084
Date (UTC)22-Dec-2010
Time (UTC)08:02
File nameIa64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17527_none_b87fd575fa9abfa8.manifest
File versionNot Applicable
File size7,084
Date (UTC)17-Dec-2010
Time (UTC)08:22
File nameIa64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21624_none_b906716313bb136d.manifest
File versionNot Applicable
File size7,084
Date (UTC)18-Dec-2010
Time (UTC)09:58
File namePackage_1_for_kb2487426_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,786
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_1_for_kb2487426~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size3,846
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_2_for_kb2487426_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size2,002
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_2_for_kb2487426~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size4,061
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_3_for_kb2487426_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,981
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_3_for_kb2487426~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size3,643
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_4_for_kb2487426_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size2,197
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_4_for_kb2487426~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size3,865
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_for_kb2487426_rtm_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,931
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_for_kb2487426_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,968
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_for_kb2487426_sp1_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,692
Date (UTC)22-Dec-2010
Time (UTC)21:36
File namePackage_for_kb2487426_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot Applicable
File size1,725
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameUpdate-bf.mum
File versionNot Applicable
File size2,127
Date (UTC)22-Dec-2010
Time (UTC)21:36
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.16723_none_1d071927ea381895.manifest
File versionNot Applicable
File size1,300
Date (UTC)21-Dec-2010
Time (UTC)06:06
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7600.20864_none_1d66768d0375417a.manifest
File versionNot Applicable
File size1,300
Date (UTC)22-Dec-2010
Time (UTC)06:57
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.17527_none_1ef17755e75ae9dd.manifest
File versionNot Applicable
File size1,300
Date (UTC)17-Dec-2010
Time (UTC)07:41
File nameWow64_microsoft-windows-winsrv_31bf3856ad364e35_6.1.7601.21624_none_1f781343007b3da2.manifest
File versionNot Applicable
File size1,300
Date (UTC)18-Dec-2010
Time (UTC)08:23

Properties

Article ID: 2487426 - Last Review: October 11, 2011 - Revision: 6.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems, when used with:
    • Windows Server 2008 R2 Service Pack 1
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate, when used with:
    • Windows 7 Service Pack 1
Keywords: 
kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseadvanced atdownload KB2487426

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