"Access is denied" error when you try to open the Properties dialog box of a shared printer that is connected to a computer that is running Windows 7 or Windows Server 2008 R2

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Article ID: 2493115 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You connect to a shared printer from the computer.
  • The printer name contains a colon (:) but the share name of the printer does not contain a colon. For example, the printer name is "Printer:1", and the share name of the printer is "Printer".
  • You try to open the Properties dialog box for the printer more than one time.
In this scenario, you cannot open the dialog box. Additionally, you receive an error message that resembles the following:
Printer Properties cannot be displayed. Access is denied.
Note You do not receive an error message when you open the dialog box the first time. 

CAUSE

This issue occurs because the colon is used as the delimiter character when the print spooler service tries to check whether the current user has the required access permission in the cached printer information. This behavior causes the print spooler service to incorrectly handle the printer name. Therefore, you experience the issue that is described in the "Symptoms" section.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 with Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 with Service Pack 1 (SP1)

Restart requirement

You must restart the computer after you apply this hotfix if the print spooler service is running. If you do not want to restart the computer, you can stop the print spooler service before you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine to which operating system each hotfix applies.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7600.20880492,03214-Jan-201105:15x86
Win32spl.dll6.1.7601.21641492,03214-Jan-201105:38x86
Win32spl.dll6.1.7600.20880492,03214-Jan-201105:15x86
Win32spl.dll6.1.7601.21641492,03214-Jan-201105:38x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7600.20880750,59214-Jan-201106:14x64
Win32spl.dll6.1.7601.21641750,59214-Jan-201106:24x64
Win32spl.dll6.1.7600.20880750,59214-Jan-201106:14x64
Win32spl.dll6.1.7601.21641750,59214-Jan-201106:24x64
Win32spl.dll6.1.7600.20880492,03214-Jan-201105:15x86
Win32spl.dll6.1.7601.21641492,03214-Jan-201105:38x86
Win32spl.dll6.1.7600.20880492,03214-Jan-201105:15x86
Win32spl.dll6.1.7601.21641492,03214-Jan-201105:38x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Win32spl.dll6.1.7600.208801,512,44814-Jan-201105:13IA-64
Win32spl.dll6.1.7601.216411,512,44814-Jan-201105:12IA-64
Win32spl.dll6.1.7600.20880492,03214-Jan-201105:15x86
Win32spl.dll6.1.7601.21641492,03214-Jan-201105:38x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,342
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameX86_545a97a63c76e7e064c7fd8e92ab6560_31bf3856ad364e35_7.1.7600.20880_none_5c9304e94cc575d4.manifest
File versionNot applicable
File size718
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameX86_7e3e42a7e9f913dcfa64f7ad2f472c24_31bf3856ad364e35_7.1.7601.21641_none_c912cc98949a7392.manifest
File versionNot applicable
File size718
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameX86_b896a0bf4c192b8ed6cd3897cad940a4_31bf3856ad364e35_6.1.7600.20880_none_bd7cc1bcb103fae1.manifest
File versionNot applicable
File size718
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameX86_be5827a1b84e4a418ba539f10b9ef0a4_31bf3856ad364e35_6.1.7601.21641_none_a911be3acf26b2d2.manifest
File versionNot applicable
File size718
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20880_none_39ce33cdeb5faf16.manifest
File versionNot applicable
File size10,424
Date (UTC)14-Jan-2011
Time (UTC)05:49
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21641_none_3be0d0cde864c495.manifest
File versionNot applicable
File size10,424
Date (UTC)14-Jan-2011
Time (UTC)06:11
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20880_none_2b3eb013764657e5.manifest
File versionNot applicable
File size6,369
Date (UTC)14-Jan-2011
Time (UTC)05:54
PlatformNot applicable
File nameX86_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.21641_none_2d514d13734b6d64.manifest
File versionNot applicable
File size6,369
Date (UTC)14-Jan-2011
Time (UTC)06:17
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_1074a0c1df182df0b3c97e04deb785c9_31bf3856ad364e35_6.1.7601.21641_none_6f39fd293a9333d0.manifest
File versionNot applicable
File size722
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameAmd64_55453398f01e61fa7aaba8f03693a02d_31bf3856ad364e35_6.1.7600.20880_none_c6257ea739cce2f5.manifest
File versionNot applicable
File size722
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameAmd64_672a1668748ea0d044d0c16f3ee4985f_31bf3856ad364e35_7.1.7600.20880_none_e71a7e6665a9ffdd.manifest
File versionNot applicable
File size1,086
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameAmd64_d5133ab9a303437af76f0e6e9b04bd35_31bf3856ad364e35_7.1.7601.21641_none_801f6024d3b0b9d3.manifest
File versionNot applicable
File size1,086
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameAmd64_d8e122d7f10f1c92c0f00e30bc200da4_31bf3856ad364e35_6.1.7601.21641_none_c8058b2b4171b574.manifest
File versionNot applicable
File size722
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameAmd64_faff38d4d80c1eb98058449329a9642d_31bf3856ad364e35_6.1.7600.20880_none_7fe1df3bea1ca3db.manifest
File versionNot applicable
File size722
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20880_none_95eccf51a3bd204c.manifest
File versionNot applicable
File size10,428
Date (UTC)14-Jan-2011
Time (UTC)06:55
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21641_none_97ff6c51a0c235cb.manifest
File versionNot applicable
File size10,428
Date (UTC)14-Jan-2011
Time (UTC)07:10
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20880_none_875d4b972ea3c91b.manifest
File versionNot applicable
File size6,373
Date (UTC)14-Jan-2011
Time (UTC)07:01
PlatformNot applicable
File nameAmd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.21641_none_896fe8972ba8de9a.manifest
File versionNot applicable
File size6,373
Date (UTC)14-Jan-2011
Time (UTC)07:20
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,207
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20880_none_a04179a3d81de247.manifest
File versionNot applicable
File size10,426
Date (UTC)14-Jan-2011
Time (UTC)05:44
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21641_none_a25416a3d522f7c6.manifest
File versionNot applicable
File size10,426
Date (UTC)14-Jan-2011
Time (UTC)06:04
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20880_none_91b1f5e963048b16.manifest
File versionNot applicable
File size6,371
Date (UTC)14-Jan-2011
Time (UTC)05:44
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7601.21641_none_93c492e96009a095.manifest
File versionNot applicable
File size6,371
Date (UTC)14-Jan-2011
Time (UTC)06:05
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0508fbec7734570b3191b46d78ec417d_31bf3856ad364e35_6.1.7600.20880_none_f7fae1a9e00b9ed8.manifest
File versionNot applicable
File size1,084
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameIa64_7d3ece25d7ec804fb057b964f22bd51b_31bf3856ad364e35_6.1.7601.21641_none_834e04cde965bfc4.manifest
File versionNot applicable
File size1,084
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameIa64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20880_none_39cfd7c3eb5db812.manifest
File versionNot applicable
File size10,426
Date (UTC)14-Jan-2011
Time (UTC)06:41
PlatformNot applicable
File nameIa64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21641_none_3be274c3e862cd91.manifest
File versionNot applicable
File size10,426
Date (UTC)14-Jan-2011
Time (UTC)06:55
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)14-Jan-2011
Time (UTC)16:37
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20880_none_a04179a3d81de247.manifest
File versionNot applicable
File size10,426
Date (UTC)14-Jan-2011
Time (UTC)05:44
PlatformNot applicable
File nameWow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7601.21641_none_a25416a3d522f7c6.manifest
File versionNot applicable
File size10,426
Date (UTC)14-Jan-2011
Time (UTC)06:04
PlatformNot applicable

Properties

Article ID: 2493115 - Last Review: February 10, 2011 - Revision: 1.0
APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2493115

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