Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Can't access Windows Update from Windows XP, Windows Server 2003, or Windows 2000
Article ID: 2497281 - View products that this article applies to.
If you can’t access the Windows Update website
(http://www.update.microsoft.com/)when you try to scan for Windows updates, try these solutions.
If you don’t have the latest Windows service packIf you are running one of the following operating systems, make sure that you have the latest service pack installed. If you don't have the latest service pack installed, use one of the following links to install it.
If you already have the latest Windows service packTurn on Automatic Updates
You can do this automatically by clicking here
(http://go.microsoft.com/?linkid=9787446). Or, to do this manually, follow these steps:
Download the latest version of the Windows Update Agent
Exit all programs that are running on your computer, and then download the latest Windows Update Agent here
(http://support.microsoft.com/kb/949104). Then, wait an hour and scan for updates again.
If these solutions do not resolve your problem, contact Microsoft Support