Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2

Article ID: 2515325 - View products that this article applies to.
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SYMPTOMS

Windows Explorer may crash on a computer that is running Windows 7 or Windows Server 2008 R2.

Note This issue usually occurs when you perform some operations that are related to the taskbar or to the Address bar such as pinning or unpinning icons or dragging links to the taskbar.
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MORE INFORMATION

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=ae367e6a-b922-416a-a5fe-84be2480a95c)
All supported x64-based versions of Windows 7
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=ffa84218-b685-4f7a-92dd-4a478c1d6701)
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=270339f3-4beb-48d5-b1de-5d69c416b664)
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
(http://www.microsoft.com/downloads/details.aspx?FamilyId=4e94f940-3254-44a8-bfcc-a143cb31da1d)
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591
(http://support.microsoft.com/kb/119591/ )
How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932
(http://support.microsoft.com/kb/976932/ )
Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201105:46Not applicable
Explorer.exe6.1.7600.167682,614,78426-Feb-201105:33x86
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201106:03Not applicable
Explorer.exe6.1.7600.209102,614,78426-Feb-201105:51x86
Explorer-ppdlic.xrm-msNot applicable3,06525-Feb-201105:47Not applicable
Explorer.exe6.1.7601.175672,616,32025-Feb-201105:30x86
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201105:36Not applicable
Explorer.exe6.1.7601.216692,616,32026-Feb-201105:19x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201106:38Not applicable
Explorer.exe6.1.7600.167682,870,27226-Feb-201106:23x64
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201106:45Not applicable
Explorer.exe6.1.7600.209102,870,78426-Feb-201106:26x64
Explorer-ppdlic.xrm-msNot applicable3,06525-Feb-201106:34Not applicable
Explorer.exe6.1.7601.175672,871,80825-Feb-201106:19x64
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201106:32Not applicable
Explorer.exe6.1.7601.216692,871,80826-Feb-201106:14x64
Explorer.exe6.1.7600.167682,614,78426-Feb-201105:33x86
Explorer.exe6.1.7600.209102,614,78426-Feb-201105:51x86
Explorer.exe6.1.7601.175672,616,32025-Feb-201105:30x86
Explorer.exe6.1.7601.216692,616,32026-Feb-201105:19x86
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201105:26Not applicable
Explorer.exe6.1.7600.167684,212,73626-Feb-201105:16IA-64
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201105:32Not applicable
Explorer.exe6.1.7600.209104,212,73626-Feb-201105:16IA-64
Explorer-ppdlic.xrm-msNot applicable3,06525-Feb-201107:10Not applicable
Explorer.exe6.1.7601.175674,213,24825-Feb-201106:53IA-64
Explorer-ppdlic.xrm-msNot applicable3,06526-Feb-201105:24Not applicable
Explorer.exe6.1.7601.216694,213,24826-Feb-201105:04IA-64
Explorer.exe6.1.7600.167682,614,78426-Feb-201105:33x86
Explorer.exe6.1.7600.209102,614,78426-Feb-201105:51x86
Explorer.exe6.1.7601.175672,616,32025-Feb-201105:30x86
Explorer.exe6.1.7601.216692,616,32026-Feb-201105:19x86
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684
(http://support.microsoft.com/kb/824684/ )
Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameUpdate.mum
File versionNot applicable
File size2,313
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameX86_5dee6186594766c19bbd17d2dbf96567_31bf3856ad364e35_6.1.7601.21669_none_c061d18cf9fe0e61.manifest
File versionNot applicable
File size696
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameX86_c95fdd7120befc1c38354e3369e8598a_31bf3856ad364e35_6.1.7601.17567_none_7dfafe1e62b0f93a.manifest
File versionNot applicable
File size696
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameX86_e376c6336379a5263097defdc1c4d27b_31bf3856ad364e35_6.1.7600.20910_none_c57f5358c88662b4.manifest
File versionNot applicable
File size696
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameX86_f76df5cf3f94ee6f251535524d29e2e9_31bf3856ad364e35_6.1.7600.16768_none_0449503569d4a84a.manifest
File versionNot applicable
File size696
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a3a583dafd0cef.manifest
File versionNot applicable
File size98,185
Date (UTC)26-Feb-2011
Time (UTC)06:05
PlatformNot applicable
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525b5180f3f95373.manifest
File versionNot applicable
File size98,185
Date (UTC)26-Feb-2011
Time (UTC)06:20
PlatformNot applicable
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_5389023fd8245f84.manifest
File versionNot applicable
File size98,185
Date (UTC)25-Feb-2011
Time (UTC)06:00
PlatformNot applicable
File nameX86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_54149f9ef14031fc.manifest
File versionNot applicable
File size98,185
Date (UTC)26-Feb-2011
Time (UTC)05:51
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameAmd64_112736f8c5ab0a765163cd474f8d901b_31bf3856ad364e35_6.1.7601.21669_none_13bae9c94a2c98d8.manifest
File versionNot applicable
File size1,042
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameAmd64_390a3fce47096c2dcfb5ca08b86c8bc1_31bf3856ad364e35_6.1.7600.16768_none_d4674e8383922077.manifest
File versionNot applicable
File size1,042
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameAmd64_50851c14f4bacc86fba999208f5b57ac_31bf3856ad364e35_6.1.7600.20910_none_5f3fb1e9d67e75ae.manifest
File versionNot applicable
File size1,042
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameAmd64_ae677085b95add6b9539e1a49ee8c5a5_31bf3856ad364e35_6.1.7601.17567_none_0594635cf349c2fc.manifest
File versionNot applicable
File size1,042
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_adc24107935a7e25.manifest
File versionNot applicable
File size98,189
Date (UTC)26-Feb-2011
Time (UTC)07:00
PlatformNot applicable
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_ae79ed04ac56c4a9.manifest
File versionNot applicable
File size98,189
Date (UTC)26-Feb-2011
Time (UTC)07:21
PlatformNot applicable
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_afa79dc39081d0ba.manifest
File versionNot applicable
File size98,189
Date (UTC)25-Feb-2011
Time (UTC)06:57
PlatformNot applicable
File nameAmd64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_b0333b22a99da332.manifest
File versionNot applicable
File size98,189
Date (UTC)26-Feb-2011
Time (UTC)06:50
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,329
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_b816eb59c7bb4020.manifest
File versionNot applicable
File size97,119
Date (UTC)26-Feb-2011
Time (UTC)06:02
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_b8ce9756e0b786a4.manifest
File versionNot applicable
File size97,119
Date (UTC)26-Feb-2011
Time (UTC)06:16
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_b9fc4815c4e292b5.manifest
File versionNot applicable
File size97,119
Date (UTC)25-Feb-2011
Time (UTC)05:54
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_ba87e574ddfe652d.manifest
File versionNot applicable
File size97,119
Date (UTC)26-Feb-2011
Time (UTC)05:47
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
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File nameIa64_584e45e2af0f169fa3c60f69c5717186_31bf3856ad364e35_6.1.7601.17567_none_e9baff03cb5e660d.manifest
File versionNot applicable
File size1,040
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameIa64_5e455f84a116121e154b3470772b85ff_31bf3856ad364e35_6.1.7600.20910_none_645bd169ef88054c.manifest
File versionNot applicable
File size1,040
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameIa64_658351a6f40dc7e5a556b405539fbb5d_31bf3856ad364e35_6.1.7600.16768_none_cbc1e8d209cdabbe.manifest
File versionNot applicable
File size1,040
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameIa64_c2d554b4648e05b9e58bd1db325b7794_31bf3856ad364e35_6.1.7601.21669_none_8d501d98f29fe34e.manifest
File versionNot applicable
File size1,040
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a54979dafb15eb.manifest
File versionNot applicable
File size98,187
Date (UTC)26-Feb-2011
Time (UTC)06:57
PlatformNot applicable
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525cf576f3f75c6f.manifest
File versionNot applicable
File size98,187
Date (UTC)26-Feb-2011
Time (UTC)07:16
PlatformNot applicable
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_538aa635d8226880.manifest
File versionNot applicable
File size98,187
Date (UTC)25-Feb-2011
Time (UTC)07:18
PlatformNot applicable
File nameIa64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_54164394f13e3af8.manifest
File versionNot applicable
File size98,187
Date (UTC)26-Feb-2011
Time (UTC)06:35
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)28-Feb-2011
Time (UTC)18:05
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_b816eb59c7bb4020.manifest
File versionNot applicable
File size97,119
Date (UTC)26-Feb-2011
Time (UTC)06:02
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_b8ce9756e0b786a4.manifest
File versionNot applicable
File size97,119
Date (UTC)26-Feb-2011
Time (UTC)06:16
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.17567_none_b9fc4815c4e292b5.manifest
File versionNot applicable
File size97,119
Date (UTC)25-Feb-2011
Time (UTC)05:54
PlatformNot applicable
File nameWow64_microsoft-windows-explorer_31bf3856ad364e35_6.1.7601.21669_none_ba87e574ddfe652d.manifest
File versionNot applicable
File size97,119
Date (UTC)26-Feb-2011
Time (UTC)05:47
PlatformNot applicable
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Properties

Article ID: 2515325 - Last Review: September 20, 2011 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Embedded Standard 7
Keywords: 
kbfix kbexpertiseinter kbsurveynew atdownload KB2515325
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