The logon message is not displayed correctly when you connect to a RemoteApp application from a computer that has multiple monitors and that is running Windows 7 or Windows Server 2008 R2

Applies To
Windows 7 Windows Server 2008 R2 Windows 7 Service Pack 1 Windows Server 2008 R2 Service Pack 1

Symptoms

Consider the following scenario:

  • You enable the Interactive logon: Message text for users attempting to log on Group Policy setting on a terminal server that is running Windows Server 2008 or Windows Server 2008 R2.
  • You connect to a RemoteApp application that is published by the terminal server from a client computer that is running Windows 7 or Windows Server 2008 R2.
  • The client computer has multiple monitors. For example, the client computer has four monitors.
  • Monitors on the terminal server have a higher display resolution than monitors on the client computer.

In this scenario, the logon message is not displayed correctly. The message is displayed in a column next to black space. The more monitors that you have, the smaller the column size becomes. For example, the column size is a quarter of the total screen if the client computer has four monitors.

Because of this issue, users cannot read the logon message because the message fonts are too small to read. This issue may cause legal concerns if you use the logon message to display a legal disclaimer.

Cause

This issue occurs because the smart sizing feature for RemoteApp scales down larger resolutions on the server monitor to fit the client monitor.

Resolution

To resolve the issue, install the following hotfix on the client computer that is running Windows 7 or Windows Server 2008 R2.

Note that in order to enable this functionality, both the client and server must have this QFE installed, and the new RDP setting must be enabled from the server side.  In order to ensure that all enterprise clients have installed this QFE, users of client machines inside the enterprise should not be given local administrator privileges.  If users are granted local administrator privileges, then they will be able to uninstall this QFE or to reinstall Windows without this QFE.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http:⁠//support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version Product Milestone Service branch
    6.1.760
    0.16xxx
    Windows 7 and Windows Server 2008 R2 RTM GDR
    6.1.760
    0.20xxx
    Windows 7 and Windows Server 2008 R2 RTM LDR
    6.1.760
    1.17xxx
    Windows 7 and Windows Server 2008 R2 SP1 GDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2 SP1 LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name File version File size Date Time Platform Service branch
Rdpcore.dll 6.1.7600.20931 827,904 23-Mar-2011 04:46 x86 Not applicable
Rdpcore.mof Not applicable 1,312 10-Jun-2009 21:25 Not applicable Not applicable
Rdpcore.dll 6.1.7601.21690 826,368 23-Mar-2011 04:30 x86 Not applicable
Rdpcore.mof Not applicable 1,312 10-Jun-2009 21:25 Not applicable Not applicable
Wksprt.exe 6.1.7600.20931 223,744 23-Mar-2011 03:18 x86 X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20931_NONE_26F7459D578E6F5D
Rdpsign.exe 6.1.7600.20931 57,344 23-Mar-2011 04:42 x86 Not applicable
Tsallow.mof Not applicable 12,232 10-Jun-2009 21:23 Not applicable Not applicable
Tspubwmi.dll 6.1.7600.20931 130,048 23-Mar-2011 04:46 x86 Not applicable
Rdpsign.exe 6.1.7601.21690 57,344 23-Mar-2011 04:25 x86 Not applicable
Tsallow.mof Not applicable 13,083 05-Nov-2010 01:58 Not applicable Not applicable
Tspubwmi.dll 6.1.7601.21690 134,144 23-Mar-2011 04:31 x86 Not applicable
Mstsc.exe 6.1.7600.20931 1,037,824 23-Mar-2011 04:42 x86 Not applicable
Mstsc.mof Not applicable 1,199 22-Jul-2009 23:03 Not applicable Not applicable
Mstsc.exe 6.1.7601.21690 1,051,648 23-Mar-2011 04:24 x86 Not applicable
Mstsc.mof Not applicable 1,199 10-Jun-2009 21:19 Not applicable Not applicable
Aaclient.dll 6.1.7600.20931 131,584 23-Mar-2011 04:43 x86 Not applicable
Aaclient.mof Not applicable 1,261 22-Jul-2009 22:58 Not applicable Not applicable
Mstscax.dll 6.1.7600.20931 2,705,408 23-Mar-2011 04:45 x86 Not applicable
Mstscax.mof Not applicable 2,054 22-Jul-2009 23:02 Not applicable Not applicable
Tsgqec.dll 6.1.7600.20931 36,864 23-Mar-2011 04:46 x86 Not applicable
Aaclient.dll 6.1.7601.17514 131,584 20-Nov-2010 12:18 x86 Not applicable
Aaclient.mof Not applicable 1,261 10-Jun-2009 21:14 Not applicable Not applicable
Mstscax.dll 6.1.7601.21690 3,216,896 23-Mar-2011 04:28 x86 Not applicable
Mstscax.mof Not applicable 2,054 10-Jun-2009 21:17 Not applicable Not applicable
Tsgqec.dll 6.1.7601.17514 36,864 20-Nov-2010 12:21 x86 Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name File version File size Date Time Platform Service branch
Rdpcore.dll 6.1.7600.20931 1,034,240 23-Mar-2011 05:12 x64 Not applicable
Rdpcore.mof Not applicable 1,312 10-Jun-2009 20:43 Not applicable Not applicable
Rdpcore.dll 6.1.7601.21690 1,031,680 23-Mar-2011 05:19 x64 Not applicable
Rdpcore.mof Not applicable 1,312 10-Jun-2009 20:43 Not applicable Not applicable
Tscpub.mof Not applicable 4,246 10-Jun-2009 20:41 Not applicable Not applicable
Tscpubwmi.dll 6.1.7600.20931 36,352 23-Mar-2011 05:12 x64 Not applicable
Tscpub.mof Not applicable 4,246 10-Jun-2009 20:41 Not applicable Not applicable
Tscpubwmi.dll 6.1.7601.21690 36,352 23-Mar-2011 05:19 x64 Not applicable
Tspsutil.dll 6.1.7600.20931 98,816 23-Mar-2011 05:12 x64 Not applicable
Tspsutil.dll 6.1.7601.21690 98,816 23-Mar-2011 05:19 x64 Not applicable
Wksprt.exe 6.1.7600.20931 248,832 23-Mar-2011 03:36 x64 AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20931_NONE_8315E1210FEBE093
Rdpsign.exe 6.1.7600.20931 66,048 23-Mar-2011 05:07 x64 Not applicable
Tsallow.mof Not applicable 12,232 10-Jun-2009 20:41 Not applicable Not applicable
Tspubwmi.dll 6.1.7600.20931 164,864 23-Mar-2011 05:12 x64 Not applicable
Rdpsign.exe 6.1.7601.21690 66,048 23-Mar-2011 05:14 x64 Not applicable
Tsallow.mof Not applicable 13,083 05-Nov-2010 01:57 Not applicable Not applicable
Tspubwmi.dll 6.1.7601.21690 170,496 23-Mar-2011 05:19 x64 Not applicable
Mstsc.exe 6.1.7600.20931 1,101,312 23-Mar-2011 05:07 x64 Not applicable
Mstsc.mof Not applicable 1,199 22-Jul-2009 23:22 Not applicable Not applicable
Mstsc.exe 6.1.7601.21690 1,119,744 23-Mar-2011 05:14 x64 Not applicable
Mstsc.mof Not applicable 1,199 10-Jun-2009 20:36 Not applicable Not applicable
Aaclient.dll 6.1.7600.20931 158,720 23-Mar-2011 05:08 x64 Not applicable
Aaclient.mof Not applicable 1,261 22-Jul-2009 23:18 Not applicable Not applicable
Mstscax.dll 6.1.7600.20931 3,155,968 23-Mar-2011 05:11 x64 Not applicable
Mstscax.mof Not applicable 2,054 22-Jul-2009 23:20 Not applicable Not applicable
Tsgqec.dll 6.1.7600.20931 44,032 23-Mar-2011 05:12 x64 Not applicable
Aaclient.dll 6.1.7601.17514 158,720 20-Nov-2010 13:25 x64 Not applicable
Aaclient.mof Not applicable 1,261 10-Jun-2009 20:31 Not applicable Not applicable
Mstscax.dll 6.1.7601.21690 3,718,144 23-Mar-2011 05:17 x64 Not applicable
Mstscax.mof Not applicable 2,054 10-Jun-2009 20:34 Not applicable Not applicable
Tsgqec.dll 6.1.7601.17514 44,032 20-Nov-2010 13:27 x64 Not applicable
Publishingwizard.dll 6.1.7600.20931 353,280 23-Mar-2011 05:12 x64 Not applicable
Publishingwizard.dll 6.1.7601.21690 353,792 23-Mar-2011 05:19 x64 Not applicable
Mstsc.exe 6.1.7600.20931 1,037,824 23-Mar-2011 04:42 x86 Not applicable
Mstsc.mof Not applicable 1,199 22-Jul-2009 23:03 Not applicable Not applicable
Mstsc.exe 6.1.7601.21690 1,051,648 23-Mar-2011 04:24 x86 Not applicable
Mstsc.mof Not applicable 1,199 10-Jun-2009 21:19 Not applicable Not applicable
Rdpcore.dll 6.1.7600.20931 827,904 23-Mar-2011 04:46 x86 Not applicable
Rdpcore.mof Not applicable 1,312 10-Jun-2009 21:25 Not applicable Not applicable
Rdpcore.dll 6.1.7601.21690 826,368 23-Mar-2011 04:30 x86 Not applicable
Rdpcore.mof Not applicable 1,312 10-Jun-2009 21:25 Not applicable Not applicable
Rdpsign.exe 6.1.7600.20931 57,344 23-Mar-2011 04:42 x86 Not applicable
Tsallow.mof Not applicable 12,232 10-Jun-2009 21:23 Not applicable Not applicable
Tspubwmi.dll 6.1.7600.20931 130,048 23-Mar-2011 04:46 x86 Not applicable
Rdpsign.exe 6.1.7601.21690 57,344 23-Mar-2011 04:25 x86 Not applicable
Tsallow.mof Not applicable 13,083 05-Nov-2010 01:58 Not applicable Not applicable
Tspubwmi.dll 6.1.7601.21690 134,144 23-Mar-2011 04:31 x86 Not applicable
Aaclient.dll 6.1.7600.20931 131,584 23-Mar-2011 04:43 x86 Not applicable
Aaclient.mof Not applicable 1,261 22-Jul-2009 22:58 Not applicable Not applicable
Mstscax.dll 6.1.7600.20931 2,705,408 23-Mar-2011 04:45 x86 Not applicable
Mstscax.mof Not applicable 2,054 22-Jul-2009 23:02 Not applicable Not applicable
Tsgqec.dll 6.1.7600.20931 36,864 23-Mar-2011 04:46 x86 Not applicable
Aaclient.dll 6.1.7601.17514 131,584 20-Nov-2010 12:18 x86 Not applicable
Aaclient.mof Not applicable 1,261 10-Jun-2009 21:14 Not applicable Not applicable
Mstscax.dll 6.1.7601.21690 3,216,896 23-Mar-2011 04:28 x86 Not applicable
Mstscax.mof Not applicable 2,054 10-Jun-2009 21:17 Not applicable Not applicable
Tsgqec.dll 6.1.7601.17514 36,864 20-Nov-2010 12:21 x86 Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

The following is the location of the Group Policy setting:

Computer Configuration\Windows Settings\Security Settings\Local Policies\Security Options\Interactive logon: Message text for users attempting to log on

Note This security setting specifies a text message that is displayed to users when they logon. This text is used frequently for legal reasons. For example, it may be used to warn users about the ramifications of misusing company information or to warn them that their actions may be audited.For more information about the smart sizing setting, visit the following Microsoft TechNet website:

General information about the smart sizing setting For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name Update.mum
File version Not applicable
File size 2,779
Date (UTC) 24-Mar-2011
Time (UTC) 00:47
Platform Not applicable
File name X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7600.20931_none_bba1013d7076ee17.manifest
File version Not applicable
File size 3,505
Date (UTC) 23-Mar-2011
Time (UTC) 05:12
Platform Not applicable
File name X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.21690_none_bd457c8b6dceeb2b.manifest
File version Not applicable
File size 3,505
Date (UTC) 23-Mar-2011
Time (UTC) 04:56
Platform Not applicable
File name X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20931_none_26f7459d578e6f5d.manifest
File version Not applicable
File size 8,960
Date (UTC) 23-Mar-2011
Time (UTC) 05:12
Platform Not applicable
File name X86_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_35ca63790dd555ac.manifest
File version Not applicable
File size 22,184
Date (UTC) 23-Mar-2011
Time (UTC) 05:13
Platform Not applicable
File name X86_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_376edec70b2d52c0.manifest
File version Not applicable
File size 23,312
Date (UTC) 23-Mar-2011
Time (UTC) 04:59
Platform Not applicable
File name X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20931_none_4e6e58759b63c5eb.manifest
File version Not applicable
File size 21,618
Date (UTC) 23-Mar-2011
Time (UTC) 05:17
Platform Not applicable
File name X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21690_none_5012d3c398bbc2ff.manifest
File version Not applicable
File size 21,618
Date (UTC) 23-Mar-2011
Time (UTC) 04:58
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20931_none_3080129d3ff46c6a.manifest
File version Not applicable
File size 131,498
Date (UTC) 23-Mar-2011
Time (UTC) 05:18
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21690_none_32248deb3d4c697e.manifest
File version Not applicable
File size 140,967
Date (UTC) 24-Mar-2011
Time (UTC) 00:52
Platform Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name Amd64_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7600.20931_none_17bf9cc128d45f4d.manifest
File version Not applicable
File size 3,509
Date (UTC) 23-Mar-2011
Time (UTC) 06:10
Platform Not applicable
File name Amd64_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.21690_none_1964180f262c5c61.manifest
File version Not applicable
File size 3,509
Date (UTC) 23-Mar-2011
Time (UTC) 05:51
Platform Not applicable
File name Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_a9c51894acbfb635.manifest
File version Not applicable
File size 5,437
Date (UTC) 23-Mar-2011
Time (UTC) 06:12
Platform Not applicable
File name Amd64_microsoft-windows-t..es-cpub-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_ab6993e2aa17b349.manifest
File version Not applicable
File size 5,437
Date (UTC) 23-Mar-2011
Time (UTC) 05:53
Platform Not applicable
File name Amd64_microsoft-windows-t..es-psmgmttools-help_31bf3856ad364e35_6.1.7600.20931_none_ff43fa080a42d379.manifest
File version Not applicable
File size 3,865
Date (UTC) 23-Mar-2011
Time (UTC) 06:13
Platform Not applicable
File name Amd64_microsoft-windows-t..es-psmgmttools-help_31bf3856ad364e35_6.1.7601.21690_none_00e87556079ad08d.manifest
File version Not applicable
File size 3,866
Date (UTC) 23-Mar-2011
Time (UTC) 05:53
Platform Not applicable
File name Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20931_none_8315e1210febe093.manifest
File version Not applicable
File size 10,551
Date (UTC) 23-Mar-2011
Time (UTC) 06:09
Platform Not applicable
File name Amd64_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_91e8fefcc632c6e2.manifest
File version Not applicable
File size 22,328
Date (UTC) 23-Mar-2011
Time (UTC) 06:14
Platform Not applicable
File name Amd64_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_938d7a4ac38ac3f6.manifest
File version Not applicable
File size 23,456
Date (UTC) 23-Mar-2011
Time (UTC) 05:54
Platform Not applicable
File name Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20931_none_aa8cf3f953c13721.manifest
File version Not applicable
File size 21,624
Date (UTC) 23-Mar-2011
Time (UTC) 06:13
Platform Not applicable
File name Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21690_none_ac316f4751193435.manifest
File version Not applicable
File size 21,624
Date (UTC) 23-Mar-2011
Time (UTC) 05:53
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20931_none_8c9eae20f851dda0.manifest
File version Not applicable
File size 131,504
Date (UTC) 23-Mar-2011
Time (UTC) 06:14
Platform Not applicable
File name Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21690_none_8e43296ef5a9dab4.manifest
File version Not applicable
File size 140,973
Date (UTC) 24-Mar-2011
Time (UTC) 00:47
Platform Not applicable
File name Amd64_microsoft-windows-t..services-publishing_31bf3856ad364e35_6.1.7600.20931_none_502058c725bc12d5.manifest
File version Not applicable
File size 3,242
Date (UTC) 23-Mar-2011
Time (UTC) 06:08
Platform Not applicable
File name Amd64_microsoft-windows-t..services-publishing_31bf3856ad364e35_6.1.7601.21690_none_51c4d41523140fe9.manifest
File version Not applicable
File size 3,242
Date (UTC) 23-Mar-2011
Time (UTC) 05:50
Platform Not applicable
File name Update.mum
File version Not applicable
File size 6,442
Date (UTC) 24-Mar-2011
Time (UTC) 00:47
Platform Not applicable
File name Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20931_none_b4e19e4b8821f91c.manifest
File version Not applicable
File size 13,023
Date (UTC) 23-Mar-2011
Time (UTC) 05:02
Platform Not applicable
File name Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21690_none_b68619998579f630.manifest
File version Not applicable
File size 13,023
Date (UTC) 23-Mar-2011
Time (UTC) 04:48
Platform Not applicable
File name X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7600.20931_none_bba1013d7076ee17.manifest
File version Not applicable
File size 3,505
Date (UTC) 23-Mar-2011
Time (UTC) 05:12
Platform Not applicable
File name X86_microsoft-windows-t..-collaboration-core_31bf3856ad364e35_6.1.7601.21690_none_bd457c8b6dceeb2b.manifest
File version Not applicable
File size 3,505
Date (UTC) 23-Mar-2011
Time (UTC) 04:56
Platform Not applicable
File name X86_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7600.20931_none_35ca63790dd555ac.manifest
File version Not applicable
File size 22,184
Date (UTC) 23-Mar-2011
Time (UTC) 05:13
Platform Not applicable
File name X86_microsoft-windows-t..lishing-wmiprovider_31bf3856ad364e35_6.1.7601.21690_none_376edec70b2d52c0.manifest
File version Not applicable
File size 23,312
Date (UTC) 23-Mar-2011
Time (UTC) 04:59
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20931_none_3080129d3ff46c6a.manifest
File version Not applicable
File size 131,498
Date (UTC) 23-Mar-2011
Time (UTC) 05:18
Platform Not applicable
File name X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21690_none_32248deb3d4c697e.manifest
File version Not applicable
File size 140,967
Date (UTC) 24-Mar-2011
Time (UTC) 00:47
Platform Not applicable